Mobile Service Technician, Mission Viejo

Lucid Motors; Mission Viejo (CA); On-site; USD 43,000 - 59,000; Full time

Job summary

Lucid Motors in California is seeking a Mobile Service Technician to travel to client locations for diagnosing, maintaining and repairing Lucid vehicles in the field. This fixed operation role includes a service van and tools provided, working independently or with a nearby service location.

You should have ASE certifications within 6-8 months; Lucid will reimburse. The role requires knowledge of High Voltage, Low Voltage, and EV powertrain, strong customer service, and ability to document

Qualifications

• 2-5 years of experience as an automotive service technician.
• EPA 609 Certification is required or in progress.
• Excellent communication skills and customer focus.
• Valid driver's license with clean record and ability to travel.

Responsibilities

• Function as a Service Advisor and perform parts duties including ordering and inventory management.
• Travel to client locations to diagnose, maintain and repair Lucid vehicles in the field.
• Document all customer vehicle interactions in the software suite.
• Work with High Voltage, Low Voltage, and EV powertrain systems.
• Schedule visits efficiently, manage repair walks and contact customers post-service.
• Provide support at Service Center as needed.

Skills

High Voltage systems

Low Voltage systems

Electric Vehicle powertrain

Customer facing

Microsoft Office

DMS software

Education

EPA 609 Certification

Tools

DMS software

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

TheMobile Service Technician is a unique position that covers field service repairs. This position would be responsible for traveling to client locations and will be responsible for diagnosing, maintaining and repairing Lucid Motors vehicles in the field. Lucid provides Mobile Service Technicians with a service van or truck and provides the needed tools. This fixed operation position will work independently as well as a team where you will have the support of the closest service location. You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment. As a Mobile Service Technician, it is expected to have ASE certifications obtained within 6-8 months of hire date. Lucid will reimburse the cost associated with successful completion.

Responsibilities

• Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
• Work directly with clients to provide a high level of customer experience
• Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
• Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems
• Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately
• Accurately document client concerns for diagnosis and repair
• Follow correct repair order documentation procedures, i.e. The Three C’s
• Invoice and collect payment
• Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
• Review appointment schedule to plan travel time and visit duration for mobile services
• Provide support at Service Center based on demand
• Ability to travel in assigned territory and other service locations
• Other duties as assigned

Qualifications

• 2-5 years of experience as an automotive service technician
• Self-sufficient, highly organized and comfortable working independently and as part of a team
• Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain
• Customer facing experience exhibiting excellent written and verbal communication skills
• Proficient in Microsoft Office as well as learn proprietary DMS software
• EPA 609 Certification
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

• ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS)
• Previous Mobile Service Technician experience
• Previous experience with EV diagnosis and repairExperience in luxury automobile repair environments

Compensation Range

Base Pay Range (hourly)

$31 — $43 USD

Compensation & Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a401(k) retirementplan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.Eligible employees may also participatein Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, aredeterminedbased on individual performance, role scope, market considerations, and overall company results,in accordance withthe terms of the applicable plans.

Equal Opportunity

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected under applicable state or federal laws and regulations.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions.

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