Sr Mgr Tech Del/Partner Mgmt (US)

TD Bank; Charlotte (NC); On-site; USD 111,000 - 166,000; Full time

Job summary

TD Bank Group is seeking an experienced Manager Technology Delivery / Partner Management in Charlotte, NC to lead end-to-end IT program delivery and cross-functional collaboration. You will manage timelines, budgets, risks, and stakeholder expectations while aligning with bank standards and security requirements.

The role emphasizes collaboration with external vendors and internal engineering teams to ensure successful delivery of complex technology solutions across multiple workstreams.

Qualifications

• Bachelor's or technical certificate required.
• Graduate degree preferred.
• 10+ years related experience in technology delivery or program management.
• Expert knowledge of business and bank technology standards from a strategic perspective.
• Experience managing large, multi-stream IT programs.

Responsibilities

• Lead end-to-end delivery of technology programs and initiatives.
• Own delivery timelines, scope, risks, and resource planning across multiple workstreams.
• Oversee program governance, reporting, and executive updates.
• Coordinate with vendors and internal teams to meet security and architectural standards.

Skills

Leadership

Program management

Stakeholder engagement

Vendor management

Strategic thinking

Education

Undergraduate degree

Graduate degree

Tools

Oracle

Azure

Cloud environments

Containerized deployments

Job description

Work Location:

Charlotte, North Carolina, United States of America

Hours:

40

Pay Details:

$110,760 - $166,400 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business

Job Description:

The Manager Technology Delivery / Partner Management builds and maintains strong business relationship with assigned clients / internal partners and provides direction and guidance on optimal technology solutions/services to meet business needs. The position generally manages a varied team of IT professionals and bridges the gap between the business and technology, and leverages resources across functional or specialized technology areas to ensure end to end delivery of agreed upon solutions or services within planned forecasts / cost estimates. Role generally supports a significant Business area, Product Group, Enterprise Platform, Service or Capability within a Segment CIO or Functional area.

Depth & Scope:

Role generally supports a significant business area, product group, Enterprise Platform, Service or Capability under a Segment CIO or technology functional area

Sets work direction at an operational level, works autonomously in the management of the unit and collaborates with other business or technology leaders to establish and execute on common goals with a medium to longer term business perspective

Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects

Program & Delivery Leadership

• Lead end-to-end delivery of the Actimize CTR program, from requirements through deployment.
• Own delivery timelines, scope, risks, and resource planning across multiple workstreams.
• Manage overall program governance, reporting, decision forums, and executive updates.
• Oversee Actimize implementation for CTR detection, workflow, routing, and filing (e.g., RCM, CDD, UDM, WLF experience beneficial).
• Coordinate with Actimize vendor teams for rules configuration, data integration, testing, performance tuning, and defect resolution.
• Ensure solutions adhere to bank architecture, security, and operational standards.
• Manage delivery activities for Actimize vendor consultants, offshore/onshore resources, and internal engineering teams.
• Track vendor deliverables, SLAs, technical design quality, and milestone adherence.
• Facilitate collaboration across engineering, QA, data, infrastructure, and DevOps teams.

Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business

Integrator role that oversees various technology functions / resources to deliver business technical solutions or shared service

Oversees a sizeable and varied team of technology professionals (e.g., up to 50+ consisting of Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and/or Project Managers) in the end to end delivery of complex projects, system enhancements / applications and/or application or service management

Directs/manages large-scale applications/ projects across multiple product lines/ businesses, involving significant scope and complexity

Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department

Advocates for operational improvements to enhance the divisions value to the organization

Education & Experience:

• Undergraduate degree or Technical Certificate
• Graduate degree, preferred
• 10+ years related experience
• Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
• Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business
• Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department; advocates for operational improvements to enhance the divisions value to the organization

Preferred Qualifications:

• Experience implementing CTR modules using Actimize ECM or ActOne (RCM).
• Background in AML transaction monitoring and case management platforms.
• Knowledge of Oracle, Azure, cloud environments, or containerized deployments.

Must sit onsite #Hybrid Onl