Coordinator - Regional Training & Compliance

Frontier Airlines, Inc.; Orlando (FL); On-site; USD 47,000 - 62,000; Full time

Job summary

Frontier Airlines is seeking a Regional Training & Compliance Coordinator, Airport Customer Service. The role focuses on monitoring regulatory compliance, training, and enhancing the customer experience across stations, with extensive travel required.

A bachelor’s degree or equivalent experience and 2+ years of auditing/training are needed. The position involves coordinating audits, reporting findings to leadership, and supporting new station openings.

Qualifications

• Bachelor’s degree or equivalent experience required.
• At least 2 years of corporate training, auditing, or equivalent analytical experience.
• Experience with compliance, regulatory requirements, and training programs.
• Strong analytical and problem-solving skills.
• Experience with the listed software platforms.

Responsibilities

• Monitor and drive improved compliance with regulatory requirements and company policies.
• Maintain training and compliance records and perform station audits.
• Communicate regularly with station leadership on compliance concerns.
• Provide audits training and guidance to employees.
• Share audit results with directors and managers.
• Complete post-audit analytical reports.
• Support new station openings and conversions.
• Support Airport Customer Service initiatives.

Skills

Analytical thinking

Problem solving

Communication

Attention to detail

Collaborative

Presentation skills

Microsoft Office

Data analysis

Regulatory knowledge

Audit coordination

Education

Bachelor’s degree or equivalent experience

Tools

Navitaire

Net Tracer

DocuNet

Schoox

Job description

Working at Frontier Airlines

At Frontier, our mission is to Make Every Flight Count. That mission guides how we support our customers, our people and the operation every day.

Working at Frontier Airlines

At Frontier, our mission is to Make Every Flight Count. That mission guides how we support our customers, our people and the operation every day.

As a Frontier employee, your work connects to more than a single role. Whether you’re supporting flights, helping customers, maintaining aircraft, leading teams or working behind the scenes, you help create a travel experience that is safe, reliable and built around value.

Our work is guided by our core values: customer first, safety always, operational excellence and one team. These values shape how we make decisions, support each other and deliver for the people who count on us.

Support for work, life and travel

Frontier offers benefits, programs and travel privileges designed to support eligible employees at work and beyond. Availability may vary by role, employment status, eligibility, location, schedule, applicable policies and current plan details.

Depending on role and eligibility, available benefits and programs may include:

• Medical, dental and vision coverage
• 401(k) retirement savings options
• Paid holidays, vacation time and sick time
• Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
• Buddy passes, based on eligibility and program rules
• Travel-related discounts and employee discounts on select products, services and vendors
• A hybrid schedule for eligible headquarters roles based in Denver, Colorado
• Business casual dress options for eligible corporate and support roles
• Employee support programs and resources, including the HOPE League, Frontier Airlines’ nonprofit organization

About Frontier Airlines

Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our people support every part of the travel journey, from airport operations and flight crews to aircraft maintenance, customer support, corporate teams and more.

We’re focused on delivering meaningful value by making travel more accessible, practical and easy to personalize for our customers. Across the airline, our teams help support a safe, reliable and efficient operation while continuing to strengthen the experience for the people who choose Frontier.

What Will You Be Doing?

The Regional Training & Compliance Coordinator, Airport Customer Service (ACS) is responsible for monitoring and driving improved compliance with regulatory requirements, company policies and procedures, required training and enhancing the customer experience.

Essential Functions

• Provide support and guidance to station leadership for maintaining accurate training and compliance records.
• Perform station audits to ensure compliance with Federal Aviation Regulations (FARs), government regulations (DOT, NTSB), and company policies, procedures, and processes.
• Communicate regularly with station leadership on compliance concerns or opportunities.
• Provide training and guidance to employees while conducting audits
• Share audit results with applicable directors and managers.
• Complete post-audit analytical reports.
• Identify potential compliance risks and develop mitigation strategies.
• Support new station openings and conversions.

Other Functions

• Support Airport Customer Service initiatives

Qualifications

• Bachelor’s degree or equivalent experience.
• Previous airline experience required.
• At least 2 years of corporate training, auditing, or equivalent analytical experience required.
• Strong analytical and problem-solving skills.
• Experience with Navitaire, Net Tracer, DocuNet, Schoox or similar platforms.
• Excellent attention to detail for reporting and analysis
• Ability to work collaboratively with other departments, partners, and staff.

Knowledge, Skills And Abilities

• Strong oral, written and presentation communication skills.
• Excellent analytical and quantitative skills.
• High degree of accuracy and attention to detail.
• Ability to determine assignment prioritization.
• Able to efficiently summarize analytic approaches and present insights and actions to management.
• Extensive knowledge of Microsoft Products.

Equipment Operated

Competency and comprehensive knowledge of PC, scanner, digital camera, video camera and general office equipment.

Work Environment

Office and outside activities to include inclement weather.

Travel is required 75% of the time.

Physical Effort

Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.

Supervision Received

General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

None

Salary: $46,715 - $62,006

Please note this role has a closing date of on or before 12/10/26 midnight MST

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws. Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline. Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier. Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.