Sr Mgr, Infrastructure

Topgolf; Dallas (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Free Play

Half-price food

Health insurance

Dental

Vision

401(k) match

Mental well-being platform

Job summary

Topgolf is seeking a Senior Manager, Infrastructure to lead the team responsible for cloud, on-prem systems, databases, data center, and virtualization. You will ensure up-time goals are met through thorough documentation and monitoring, and act as a security advocate for all systems.

You will manage a cross-functional team including cloud engineers, DBAs, and systems architects, directing incident response and coordinating with third-party providers to maintain health and performance.

Qualifications

• Experience leading infrastructure teams across cloud and on-prem environments.
• Ability to design secure systems and enforce uptime goals.
• Strong documentation and change-management skills.

Responsibilities

• Lead the infrastructure engineering team in design and buildout of core capabilities.
• Ensure documentation and monitoring to meet uptime goals.
• Provide Tier 3 incident support and security advocacy.
• Guide technical requirements and security across systems.
• Manage third-party service providers and vendor performance.
• Maintain architecture documentation and participate in change and problem management.
• Monitor systems with metrics for alerting and response.

Job description

Lead the infrastructure engineering team in the design and buildout of core infrastructure capabilities, to include cloud, on-prem systems, backup systems, databases, data center, and virtualization environment. This role will ensure the proper documentation of all systems and ensure the continual monitoring of all systems to ensure consistent compliance with up-time goals. Additionally, the Senior Manager, Infrastructure will lead efforts to work with the support team and provide tier 3 support for all incidents as needed. The role will be a security advocate by ensuring security is designed and implemented for all systems.

Manage a team of infrastructure professionals to include cloud engineering, systems engineering, database administrators, and systems architects in the performance of their duties, to include performance management and achieving team and department goals.

Provide guidance to all technical areas of the company to ensure appropriate technical requirements and security are integrated into all systems, processes, and applications.

Work with third party service providers as needed to ensure the health of all systems and identify potential areas of concern. Manage third party performance and their relationship with Topgolf.

Respond to all incidents and track key metrics for while ensuring achievement of monthly goals.

Create and maintain documentation of the company technical architecture and update quarterly to accurately reflect the environment. Participate in Change management and problem management processes as required.

Ensure all systems and applications are accurately monitored. Track metrics for monitoring, alerting, and response.

Work cross-functionally with all areas of the company to achieve corporate objectives by providing technical recommendations and work with third parties to achieve stated goals.

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.