Sr Mgr, Infrastructure

Topgolf Payroll Services; Dallas (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Free Play

Half-price food

Health insurance

Dental insurance

Vision insurance

401(k) team member match

Mental well-being platform

Job summary

Topgolf is seeking a Senior Manager, Infrastructure in Dallas to lead the infrastructure engineering team in designing and building core infrastructure including cloud, on-prem, databases, and data centers. The role ensures uptime through documentation and monitoring, and provides tier 3 incident support while driving security across all systems.

You will manage cloud and on-prem environments, oversee third-party relationships, track key metrics, and maintain quarterly architectural

Responsibilities

• Lead the infrastructure engineering team in the design and buildout of core infrastructure capabilities, including cloud, on-prem systems, backup systems, databases, data centers, and virtualization environments.
• Ensure proper documentation of all systems and continual monitoring to meet uptime goals.
• Provide tier 3 support for incidents and work with the support team.
• Act as a security advocate by ensuring security is designed and implemented for all systems.
• Manage third party performance and relationships to ensure system health.
• Track metrics for monitoring, alerting, and response; respond to incidents and goals.
• Create and maintain documentation of the company technical architecture and update quarterly.
• Participate in change management and problem management processes.
• Work cross-functionally to provide technical recommendations and meet corporate objectives.

Job description

Senior Manager, Infrastructure

Lead the infrastructure engineering team in the design and buildout of core infrastructure capabilities, to include cloud, on-prem systems, backup systems, databases, data center, and virtualization environment. This role will ensure the proper documentation of all systems and ensure the continual monitoring of all systems to ensure consistent compliance with up-time goals. Additionally, the Senior Manager, Infrastructure will lead efforts to work with the support team and provide tier 3 support for all incidents as needed. The role will be a security advocate by ensuring security is designed and implemented for all systems. Manage a team of infrastructure professionals to include cloud engineering, systems engineering, database administrators, and systems architects in the performance of their duties, to include performance management and achieving team and department goals. Provide guidance to all technical areas of the company to ensure appropriate technical requirements and security are integrated into all systems, processes, and applications. Work with third party service providers as needed to ensure the health of all systems and identify potential areas of concern. Manage third party performance and their relationship with Topgolf. Respond to all incidents and track key metrics for while ensuring achievement of monthly goals. Create and maintain documentation of the company technical architecture and update quarterly to accurately reflect the environment. Participate in Change management and problem management processes as required. Ensure all systems and applications are accurately monitored. Track metrics for monitoring, alerting, and response. Work cross-functionally with all areas of the company to achieve corporate objectives by providing technical recommendations and work with third parties to achieve stated goals.

Benefits

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform - and that's just for starters for those who qualify. View team member benefits here.

ADA Statement

ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Equal Employment Opportunity Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.