Sr Mgr Digital Technology - Physical Security Systems

Amtrak; Wilmington (DE); On-site; USD 149,000 - 194,000; Full time

Benefits offered by this job

Health, Dental, Vision

401K with employer match

Rail Pass Privileges

Job summary

Amtrak is seeking a Senior Manager, DT System Design & Development to own IT processes within security technology, including badge access, video surveillance and related products. You will lead multiple projects as a technical delivery owner, coordinating matrixed teams and delivering solutions on schedule and within budget.

The role requires strong leadership, experience in enterprise security systems, and collaboration with service desks, cybersecurity, and other DT groups to ensure

Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 9 years of relevant work experience.
• 5+ years of proven track record of progressively providing technical and project leadership to deliver enterprise scale systems.
• Strong expertise in developing and deploying access control, video surveillance and intrusion detection systems.
• Experience with Genetec Security and Lenel Onguard systems or equivalent technologies
• Experience managing teams and building relationships with people at a variety of levels.
• Strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self‑motivated.

Responsibilities

• Oversee the state of good repair program and electronic physical security asset lifecycle management program, inclusive of budget and strategy.
• Manage the physical security systems support personnel and processes.
• Report system health via dashboards, reports and presentations.
• Manage projects related to health monitoring, continuous improvement and performance metrics of physical security systems.
• Contract management and vendor oversight of operation and support vendors.
• Support physical security project transition to O&M through IV&V, testing and go-live readiness activities.
• Maintain system documentation library of system as-builts, architecture and lifecycle replacement schedule.
• Coordinate system support activities with the service desk, field support, ENEC, Cybersecurity and other DT horizontal services.
• Measure service performance and implements improvements as needed.
• Manage improvement processes that impact customer satisfaction and relationships.
• Own and govern a portfolio of technology services and systems, establishing service strategy, performance expectations, and multi‑year roadmaps aligned with business and IT priorities.

Skills

Technical leadership

Systems analysis

Security systems

Team management

Agile methods

Vendor management

Communication

Education

Bachelor's degree

Master's degree

Tools

Genetec Security Center

Lenel OnGuard

Jira

Confluence

ServiceNow

SharePoint

Microsoft Project

Job description

Your success is a train ride away! As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Your success is a train ride away! As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

The Sr Mgr DT Sys Design & Dev (i.e., security badging technology, video surveillance and other security products) owns one or more IT processes within one functional area. The position manages services provided to one or more internal and external customer(s). The Sr Manager works on multiple projects as a technical delivery team owner, and sometimes as a project leader while managing matrixed resources, responsible for systems analysis, design development, integration enhancement, maintenance, and support.

Essential Functions

• Oversee the state of good repair program and electronic physical security asset lifecycle management program, inclusive of budget and strategy.
• Manage the physical security systems support personnel and processes.
• Report system health via dashboards, reports and presentations.
• Manage projects related to health monitoring, continuous improvement and performance metrics of physical security systems.
• Contract management and vendor oversight of operation and support vendors
• Support physical security project transition to O&M through IV&V, testing and go-live readiness activities.
• Maintain system documentation library of system as-builts, architecture and lifecycle replacement schedule.
• Coordinate system support activities with the service desk, field support, ENEC, Cybersecurity and other DT horizontal services.
• Measure service performance and implements improvements as needed.
• Manage improvement processes that impact customer satisfaction and relationships.
• Own and govern a portfolio of technology services and systems, establishing service strategy, performance expectations, and multi‑year roadmaps aligned with business and IT priorities.
• Provide senior people leadership to managers and technical leaders, setting direction, managing capacity, and ensuring consistent delivery across multiple teams and initiatives.
• Lead demand management and intake processes, partnering with business leaders to prioritize initiatives, balance investments, and align resources to highest‑value outcomes.
• Oversee systems analysis, design, development, integration, and operational support across the full systems development life cycle, ensuring solutions are delivered on time, within budget, and in compliance with architectural and security standards.
• Manage financial accountability for assigned portfolios, including OpEx and CapEx planning, forecasting, vendor performance, and optimization of spend across services and projects.

Minimum Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 9 years of relevant work experience.
• 5+ years of proven track record of progressively providing technical and project leadership to deliver enterprise scale systems.
• Strong expertise in developing and deploying access control, video surveillance and intrusion detection systems.
• Experience with Genetec Security and Lenel Onguard systems or equivalent technologies
• Experience managing teams and building relationships with people at a variety of levels.
• Strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self‑motivated.

Preferred Qualifications

• Master’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 11 years of relevant work experience.
• Genetec Security Center and Lenel Onguard certification
• Has delivered multiple projects using Agile scrum methodology.
• Experience working in large complex companies that heavily rely on real time 24x7 IT operations to successfully service external customers.
• Microsoft Project, SharePoint, Atlassian tools such as JIRA, Confluence, and ServiceNow
• Domain knowledge of transportation systems
• PMP and Agile Scrum certified.

Knowledge, Skills, And Abilities

• Demonstrated ability to lead managers and diverse technical teams delivering complex, enterprise‑scale systems and services across multiple functional areas.
• Strong expertise in systems design, application development, integration, and service delivery methodologies, including Agile and hybrid delivery models.
• Proven capability to translate business strategy into technology roadmaps, investment plans, and prioritized delivery portfolios.
• Financial, vendor, and risk management skills, including ownership of large budgets, contract oversight, and service performance governance.
• Advanced communication and stakeholder management skills, with the ability to influence senior leaders, facilitate advisory forums, and guide decision‑making across business and technology domains.

The salary/hourly range is $149,400.00 – $193,644.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.

Health and Wellbeing Financial and Retirement Work and Family Life Support

• Health, Dental, and Vision Insurance 401K with Employer Match Generous Paid Time Off
• Wellness Programs Railroad Retirement Benefits Paid Caregiving Days and Backup Care
• Health Savings Account Public Service Student Loan Forgiveness Fertility and Family Building Benefits
• No-cost Personal Health Advocate Student Loan Assistance Adoption and Surrogacy Assistance
• Medical Plan Opt-out Credit Tuition and Education Reimbursement Paid Family Leave
• Life Insurance Rail Pass Privileges
• Short- and Long-term Disability Insurance Employee Assistance Program
• No-cost Financial Advisor Sessions Commuter and Flexible Spending Accounts

Learn More About Our Benefits Offerings Here.

Requisition ID:166955

Work Arrangement: Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.

Relocation Offered:No

Travel Requirements:Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre‑employment background check that includes prior employment verification, a criminal history check and a pre‑employment drug screen. Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak’s pre‑employment drug testing program is administered in accordance with DOT regulations and applicable law. In accordance with DOT regulations (49 CFR 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety‑sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety‑sensitive functions. In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.