Sr Member Service Coordinator

Crawford & Company in; Jacksonville (FL); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Crawford & Company in Jacksonville, FL is seeking a Sr Member Service Coordinator in a hybrid role. You will provide expert support for contractors and clients, manage inquiries, and ensure documentation and program compliance.

Your analytical skills, attention to detail, and knowledge of contractor credentialing will help keep operations running smoothly and reinforce the One Crawford service experience for our members and partners.

Qualifications

• Customer service experience handling inquiries and resolving issues.
• Analytical thinking and ability to monitor and interpret reports.
• Strong attention to detail with focus on documentation and program compliance.
• Knowledge of contractor credentialing processes and approvals.

Responsibilities

• Provide expert support to contractors and clients and document inquiries.
• Monitor reports, maintain quality standards, and assist in resolving complex contractor issues.
• Serve as a trusted resource for Contractor Connection processes to keep operations running smoothly.
• Contribute to a seamless member experience as part of the One Crawford team.

Skills

Customer service

Analytical skills

Attention to detail

Contractor credentialing knowledge

Job description

Ready to Keep Operations Running Smoothly?

Be the Backbone of Our Membership Services Team!

Join Us as Sr Member Service Coordinator - Hybrid Role | Jacksonville, FL

What's in it for you?

• Provide Expert Support: Handle contractor and client inquiries while ensuring accurate documentation and program compliance.
• Own the Details: Monitor reports, maintain quality standards, and support the resolution of complex contractor issues.
• Be Essential: Serve as a trusted resource for Contractor Connection processes and help keep operations running efficiently every day.

At Crawford, every claim represents a person and a community we help rebuild. As a Sr Member Service Coordinator, your customer service expertise, analytical skills, attention to detail, and knowledge of contractor credentialing processes will help deliver exceptional support to clients and contractors alike.

This is your chance to be part of the One Crawford family-where your work makes a real impact.

Ready to put your expertise to work and help restore lives?