Sr. Meeting Technology Manager - Remote

American Cancer Society; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

American Cancer Society is seeking a Senior Meetings Technology Manager to lead the meetings management tech stack, including registration platforms and attendee management tools. The role supports multiple conferences remotely across the United States and partners with IT, Procurement, and internal teams to ensure seamless, scalable solutions.

The ideal candidate has extensive experience with event tech, SaaS administration, and vendor management, plus strong collaboration and stakeholder

Qualifications

• Experience managing multiple projects involving cross-functional teams.
• Knowledge of event management software and attendee data workflows.
• Strong stakeholder communication and vendor management skills.
• Experience with registration sites, mobile apps and payment flows.

Responsibilities

• Oversee meetings technology and platform support across SaaS tools.
• Manage attendee registration websites, data workflows and reporting.
• Design and optimize attendee experiences with on-brand registration pages and flows.
• Maintain relationships with technology vendors and procurement partners.
• Drive continuous improvement and standardization across business units.

Skills

Vendor management

Stakeholder engagement

Cross-functional collaboration

SaaS administration

Education

Bachelor's Degree

CMP Certification (Preferred)

Cvent Certification (Preferred)

Tools

Cvent

Groupize

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

This position is fully remote, with flexibility to work from anywhere in the U.S.

The Senior Meetings Technology Manager oversees the meetings management technology and the build out of registration and attendee management tools for each meeting's requirements. As the system administrator for meeting related SaaS platforms, this role provides technical support, drives issue resolution, manages relationships with technology providers, and collaborates across internal teams to ensure efficient, related SaaS platforms. On the individual meeting level, this role evaluates meeting requirements, recommends and implements technology solutions, and delivers seamless, engaging user experiences. With an eye for continuous improvement, this role will also recommend process and feature enhancements to drive efficiencies and improve quality.

Essential Functions

• Manage Meetings Management Technology & Platform Support Serve as system administrator for meeting related SaaS tools; ensure accurate configuration; and troubleshoot backend or -user experience- issues. Manages training, user access, data storage & obfuscation process. Implements meeting technology roadmap, integrations and platform strategy. (15%)
• Registration Websites & Lead Attendee Management Processes Oversee standard templates, attendee data workflows, reporting, system configuration, credit c-ard processing, and meeting communication processes. (15%)
• Design and Optimize Attendee Experience Build and maintain meeting-level registration sites and mobile apps. Create on-brand, intuitive registration pages and attendee touchpoints; ensure clear navigation, strong user flow, and alignment with meeting goals while advising stakeholders on best practices. (50%)
• Manage Supplier & Technology Provider Relationships Partner with technology vendors to support platform needs, resolve issues, escalation enhancements, evaluate new capabilities, and ensure services align with organizational requirements. (10%)
• Drive Innovation, Continuous Improvement & Cross Functional-Support Research and integrate new meeting technologies; analyze trends and performance metrics; recommend process improvements; and provide high-quality support to internal partners and travelers across communication channels. leads standardization across business units, mentors others, and partners closely with IT/Security/Procurement. (10%)

Experience/Qualifications

• Minimum Degree Required: Bachelor's Degree
• Certificate(s) or License(s): CMP Preferred, Cvent Certification (Event Management/Administrator strongly preferred)
• Years of experience: 7 - 10 years in meetings/events technology, registration platforms, or marketing/event operations (e.g., Cvent, Groupize, etc.)
• Bonus: Project management or Agile/Scrum familiarity.
• Driver's License Required

KNOWLEDGE, SKILLS, AND ABILITY:

• Knowledge and understanding of GBTA's Strategic Meetings Management components and maturity index.
• Knowledge and understanding of EIC's Accepted Practices Guidelines for meeting planning (or similar).
• Demonstrated ownership of system administration for event-related SaaS tools (permissions, SSO/SAML, basic API testing or iPaaS tools, templates, data fields, integrations).
• Hands-on experience building registration websites and mobile apps (basic advanced configurations such as: Credit-card processing flows, payment gateways, refund/reconciliation basics, PCI awareness)
• QA & UAT: Checklists, link testing, cross-browser/device tests, accessibility basics (WCAG), and mobile responsiveness.
• Exposure to accessibility, translation/localization, and global data privacy requirements
• Proven attendee data and reporting expertise (data mapping, deduping, payment flows, PCI awareness, exports to CRM/finance).
• Basic design sensibilities: brand adherence, content hierarchy, microcopy, UX
• Prior vendor/technology provider management: troubleshooting, SLAs, roadmaps, renewals in partnership with Procurement/IT.
• Track record of process improvement and change management (documenting SOPs, versioning templates, standardizing QA).
• Professional presence to engage with executive level stakeholders
• Demonstrated experience managing multiple simultaneous projects involving cross-functional teams within budgetary and schedule constraints.
• Strong interpersonal, customer service and communication skills to navigate organizational dynamics effectively.
• Demonstrates integrity and courage to lead problem-solving with vision and purpose.
• Self-motivated and able to work with limited, remote supervision.
• Demonstrated work ethic, in