Sr. Meeting Technology Manager - Remote

American Chemical Society; Atlanta (GA); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Retirement benefits

Wellness programs

Professional development

Job summary

The American Chemical Society seeks a Senior Meetings Technology Manager to oversee meetings management technology and attendee systems. You will administer meeting SaaS platforms, drive support, and collaborate across teams to optimize registration flows and data integrity.

You will lead platform strategy, vendor relationships, and cross-functional initiatives to improve attendee experiences, accessibility, and security. Remote work options are available with travel as needed.

Qualifications

• Bachelor's Degree required.
• CMP Certification or Cvent Certification strongly preferred.
• 7–10 years in meetings/events technology, registration platforms, or marketing/event operations.
• Knowledge of EIC's Accepted Practices Guidelines for meeting planning (or similar).
• Experience owning administration of event-related SaaS tools (permissions, SSO/SAML, API testing, templates, data fields, integrations).
• Hands-on experience building registration websites and mobile apps (PCI awareness, credit-card processing flows).
• QA & UAT: checklists, testing, accessibility basics (WCAG).
• Experience with vendor management, SLAs, roadmaps, and SOP documentation.

Responsibilities

• Serve as system administrator for meeting SaaS tools and troubleshoot issues.
• Manage training, user access, data storage, and obfuscation processes.
• Implement meeting technology roadmap, integrations, and platform strategy.
• Oversee registration templates, attendee data workflows, reporting, payment processing, and communications.
• Build and maintain registration sites and mobile apps with on-brand UX.
• Manage relationships with technology vendors and ensure services meet requirements.
• Drive innovation, continuous improvement, and cross-functional support across teams.

Skills

SaaS admin

Stakeholder management

Cross-functional teams

Project management

Communication skills

Education

Bachelor's Degree

Tools

SaaS platforms

SSO/SAML

API testing

Job description

Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

This position is fully remote, with flexibility to work from anywhere in the U.

The Senior Meetings Technology Manager oversees the meetings management technology and the build out of registration and attendee management tools for each meeting's requirements. As the system administrator for meeting related SaaS platforms, this role provides technical support, drives issue resolution, manages relationships with technology providers, and collaborates across internal teams to ensure efficient, related SaaS platforms. On the individual meeting level, this role evaluates meeting requirements, recommends and implements technology solutions, and delivers seamless, engaging user experiences. With an eye for continuous improvement, this role will also recommend process and feature enhancements to drive efficiencies and improve quality.

Manage Meetings Management Technology & Platform Support

• Serve as system administrator for meeting related SaaS tools; ensure accurate configuration; and troubleshoot backend or ‑user experience‑ issues.
• Manages training, user access, data storage & obfuscation process.
• Implements meeting technology roadmap, integrations and platform strategy.

(Registration Websites & Lead Attendee Management Processes)

• Oversee standard templates, attendee data workflows, reporting, system configuration, credit card processing, and meeting communication processes.

(Design and Optimize Attendee Experience)

• Build and maintain meeting-level registration sites and mobile apps.
• Create on-brand, intuitive registration pages and attendee touchpoints.

Manage Supplier & Technology Provider Relationships

• Partner with technology vendors to support platform needs, resolve issues, escal... evaluate new capabilities, and ensure services align with organizational requirements.

(Drive Innovation, Continuous Improvement & Cross Functional‑Support)

• Research and integrate new meeting technologies; analyze trends and performance metrics; recommend process improvements; and provide high-quality support to internal partners and travelers across communication channels. leads standardization across business units, mentors others, and partners closely with IT/Security/Procurement.

Candidate Qualifications

• Bachelor's Degree
• Certificate(s) or License(s): CMP Preferred, Cvent Certification (Event Management/Administrator strongly preferred)
• 7 - 10 years in meetings/events technology, registration platforms, or marketing/event operations (e.g., Bonus: Project management or Agile/Scrum familiarity.
• Knowledge and understanding of EIC's Accepted Practices Guidelines for meeting planning (or similar).
• Demonstrated ownership of system administration for event-related SaaS tools (permissions, SSO/SAML, basic API testing or iPaaS tools, templates, data fields, integrations).
• Hands‑on experience building registration websites and mobile apps (basic advanced configurations such as: Credit-card processing flows, payment gateways, refund/reconciliation basics, PCI awareness)
• QA & UAT: Checklists, link testing, cross-browser/device tests, accessibility basics (WCAG), and mobile responsiveness.
• Exposure to accessibility, translation/localization, and global data privacy requirements
• Proven attendee data and reporting expertise (data mapping, deduping, payment flows, PCI awareness, exports to CRM/finance).
• Basic design sensibilities: brand adherence, content hierarchy, microcopy, UX
• Prior vendor/technology provider management: troubleshooting, SLAs, roadmap..., Track record of process improvement and change management (documenting SOPs, versioning templates, standardizing QA).
• Professional presence to engage with executive level stakeholders
• Demonstrated experience managing multiple simultaneous projects involving cross-functional teams within budgetary and schedule constraints.
• Strong interpersonal, customer service and communication skills to navigate organizational dynamics effectively.
• Self‑motivated and able to work with limited, remote supervision.
• Proficient in Microsoft Office for planning and presentation needs.
• Basic design sensibilities : brand adherence, content hierarchy, microcopy

TRAVEL REQUIREMENTS

• ~ Travel (10%) may be required
• Some evening and weekends may be required
• Limited exposure to physical risks

Benefits

• ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
• Further details on our benefits can be found on our careers site at: jobs.cancer.