Sr. Meeting Technology Manager - Remote

American Chemical Society; Minnesota; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, retirement benefits

Wellness programs

Professional development programs

Job summary

American Chemical Society is seeking a Senior Meetings Technology Manager to lead the meetings tech stack, build registration sites, and manage attendee platforms. The role requires hands-on SaaS administration, vendor coordination, and collaboration with IT and procurement to drive platform strategy.

You'll design intuitive attendee experiences, ensure PCI/payment workflows, and support QA/UAT across multiple meetings.

Qualifications

• Bachelor’s degree required; CMP preferred or similar certification is desirable.
• 7–10 years in meetings/events technology or related operations.
• Experience administering event-related SaaS tools (permissions, SSO/SAML, basic API tests).
• Hands-on in building registration sites and mobile apps (PCI awareness).
• Knowledge of accessibility, localization, and data privacy requirements.

Responsibilities

• Oversee meetings management technology and attendee management tools.
• Serve as system administrator for meeting SaaS platforms and ensure proper configuration.
• Manage vendor relationships, SLAs, and roadmap alignment with IT/Procurement.
• Build registration websites and mobile apps with on-brand UX and payment flows.
• Drive process improvements, QA/UAT, and cross-functional project delivery.

Skills

Project management

Agile/Scrum

Vendor management

Cross-functional collaboration

Communication skills

Remote work

Accessibility basics

Data privacy

SaaS admin

Education

Bachelor's Degree

CMP Certification / CMP Preferred

Cvent Certification (preferred)

Tools

Cvent

SaaS platforms (event mgmt)

SSO/SAML / API basics

Job description

Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

This position is fully remote, with flexibility to work from anywhere in the U.The Senior Meetings Technology Manager oversees the meetings management technology and the build out of registration and attendee management tools for each meeting’s requirements. As the system administrator for meeting related SaaS platforms, this role provides technical support, drives issue resolution, manages relationships with technology providers, and collaborates across internal teams to ensure efficient, related SaaS platforms. On the individual meeting level, this role evaluates meeting requirements, recommend and implements technology solutions, and delivers seamless, engaging user experiences. With an eye for continuous improvement, this role will also recommend process and feature enhancements to drive efficiencies and improve quality. Manage Meetings Management Technology & Platform Support Serve as system administrator for meeting related SaaS tools; ensure accurate configuration; and troubleshoot backend or ‑user experience‑ issues. Manages training, user access, data storage & obfuscation process. Implements meeting technology roadmap, integrations and platform strategy. (Registration Websites & Lead Attendee Management Processes Oversee standard templates, attendee data workflows, reporting, system configuration, credit c‑ard processing, and meeting communication processes. (Design and Optimize Attendee Experience Build and maintain meeting-level registration sites and mobile apps. Create on-brand, intuitive registration pages and attendee touchpoints; Manage Supplier & Technology Provider Relationships Partner with technology vendors to support platform needs, resolve issues, escal… leads standardization across business units, mentors others, and partners closely with IT/Security/Procurement.

• Bachelor’s Degree
• Certificate(s) or License(s): CMP Preferred, Cvent Certification (Event Management/Administrator strongly preferred)
• 7 – 10 years in meetings/events technology, registration platforms, or marketing/event operations (e.g., Bonus: Project management or Agile/Scrum familiarity.
• Knowledge and understanding of EIC’s Accepted Practices Guidelines for meeting planning (or similar).
• Demonstrated ownership of system administration for event-related SaaS tools (permissions, SSO/SAML, basic API testing or iPaaS tools, templates, data fields, integrations).
• Hands‑on experience building registration websites and mobile apps (basic → advanced configurations such as: Credit-card processing flows, payment gateways, refund/reconciliation basics, PCI awareness)
• QA & UAT: Checklists, link testing, cross-browser/device tests, accessibility basics (WCAG), and mobile responsiveness.
• Exposure to accessibility, translation/localization, and global data privacy requirements
• Proven attendee data and reporting expertise (data mapping, deduping, payment flows, PCI awareness, exports to CRM/finance).
• Basic design sensibilities: brand adherence, content hierarchy, microcopy, UX
• Prior vendor/technology provider management: troubleshooting, SLAs, roadmaps, renewals in partnership with Procurement/IT.
• Track record of process improvement and change management (documenting SOPs, versioning templates, standardizing QA).
• Professional presence to engage with executive level stakeholders
• Demonstrated experience managing multiple simultaneous projects involving cross‑functional teams within budgetary and schedule constraints.
• Strong interpersonal, customer service and communication skills to navigate organizational dynamics effectively.
• Self‑motivated and able to work with limited, remote supervision.
• Proficient in Microsoft Office for planning and presentation needs.
• Basic design sensibilities : brand adherence, content hierarchy, microcopy

TRAVEL REQUIREMENTS:

~ Travel (10%) may be required

Some evening and weekends may be required

Limited exposure to physical risks

• ACS provides staff a generous paid time off policy
• medical, dental, retirement benefits
• wellness programs
• professional development programs to enhance staff skills

Further details on our benefits can be found on our careers site at: jobs.cancer.