Sr Manager Visual Merchandising & Store Experience - Kay/Peoples

Signet Jewelers; Irving (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Signet Jewelers is seeking a seasoned Visual Merchandising leader to elevate the customer experience by ensuring brand-consistent VM standards across stores. You will lead preparation for new, repositioned, and renovated locations, and conduct calibration visits to a subset of stores to drive improvements.

The role requires 7+ years in VM or related fields, strong coaching abilities, and travel as needed. Bachelor's degree or equivalent experience is required.

Qualifications

• 7+ years in Visual Merchandising or related field for multi-unit retail.
• Experience training and calibrating field teams to uphold brand standards.
• Strong analytical, observation, communication, and documentation skills.
• Willingness to travel as needed based on seasonality.
• Bachelor's degree or equivalent experience.

Responsibilities

• Lead Visual Merchandising preparation and readiness for new, repositioned, and renovated stores.
• Conduct calibration visits to ~10% of stores annually (about 110 of 1,100) and report observations with recommendations.
• Provide field feedback to planogram process and training content.
• Support annual planogram implementation cycles in the field (3–4 months, twice yearly).
• Collaborate with Sr. Manager, Store Development & Space Planning on opening timelines and milestones.
• Build strong relationships with field leadership to enforce brand standards and consistent execution.
• Develop and maintain standardized store visit documentation and calibration criteria.

Skills

Visual Merchandising

Store operations

Retail execution

Education

Bachelor's degree or equivalent experience

Job description

We have many opportunities available on our other career site pages. Click here to link to our careers page!

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Elevates the customer experience by driving Visual Merchandising excellence at the store level, ensuring every store reflects the brand with consistency and care. Ensures VM standards are executed consistently in stores. Leads store opening preparation and readiness, field calibration visits, and Visual Merchandising support during two annual planogram cycles. Creates a feedback loop between stores and corporate partners to continuously improve planograms, training, and field execution.

Key Responsibilities

• Lead Visual Merchandising preparation and readiness activities for new, repositioned, and renovated stores.
• Conduct targeted calibration visits to approximately 10% of stores annually (about 110 of 1,100), document/report observations, and provide recommendations to improve execution and consistency.
• Feed field insights into the planogram process and training content, including recommendations for the Planogram and Training teams
• Provide Visual Merchandising field support during annual planogram implementation cycles (typically 3-4 months, twice per year).
• Partner with the Sr. Manager, Store Development & Space Planning to ensure seamless coordination of store opening timelines, project milestones, and handoffs.
• Build strong relationships with field leadership to reinforce brand standards and drive consistent execution.
• Develop and maintain standardized store visit documentation and calibration criteria.

Qualifications

• 7+ years of experience in Visual Merchandising, store operations, retail execution, or a related field supporting multi-unit retail environments.
• Demonstrated success training, coaching, and calibrating field teams to execute brand standards consistently.
• Strong analytical, observation, communication, and documentation skills, with the ability to translate field feedback into actionable recommendations.
• Travel is required based on business needs; frequency and scope to be determined based on seasonality.
• Bachelor's degree or equivalent experience.
• Experience leading teams and developing talent preferred.