Senior Manager, Total Rewards Operations - APAC

Fresenius Medical Care North America; United States; On-site; USD 95,000 - 130,000; Full time

Job summary

A leading company in healthcare seeks a Senior Manager of Total Rewards Operations to oversee Compensation and Benefit programs. The ideal candidate will lead a team focused on operational excellence, support global compensation initiatives, and foster continuous improvement through innovative technologies. Candidates should hold a degree in HR or Business, with substantial experience and strong project management skills.

Qualifications

• 5-8 years of experience in compensation and benefits management, including 3 years in a multi-country role.
• Strong project management and ability to work in cross-functional teams.
• Certification in compensation (CCP, GRP) and benefits (CEBS) is a plus.

Responsibilities

• Lead and manage the TR team overseeing Compensation and Benefit operations.
• Drive continuous improvement leveraging AI and technologies.
• Oversee vendor reconciliation and invoice payments.

Skills

Leadership

Project Management

Analytical Skills

Communication

Data Analysis

Education

Bachelor's degree in Human Resources, Business Administration, or related field

Master's degree (preferred)

Job description

The Senior Manager of Total Rewards Operations will lead a team responsible for overseeing all Compensation and Benefit operations programs. This role emphasizes operational excellence, ensuring the team meets deliverables and deadlines through the company’s ticketing/task tools while also contributing to regional and global compensation initiatives. The Senior Manager will cultivate a culture of continuous improvement, proactively seeking opportunities to optimize processes and support artificial intelligence for greater efficiency.

Responsibilities:

• Lead and manage a TR team, ensuring effective oversight of all Compensation and Benefit operations programs.
• Ensure the team meets deliverables and deadlines using the company’s ticketing/task tools, maintaining high standards of operational execution.
• Handle and resolve escalations, providing support and guidance to team members.
• Oversee Total Rewards data quality to ensure the team manages audits, identify discrepancies, and provide recommendations for improvements.
• Foster strong collaboration with the Total Rewards Business Partner (TRBP) responsible for the business unit, as well as with regional/global stakeholders.
• Drive continuous improvement leverage artificial intelligence and other technologies to streamline operations and improve overall efficiency.
• Oversee vendor reconciliation and invoice payments for the region, ensuring compliance with SLAs in collaboration with the Global Benefit teams.
• Contribute to the successful rollout of large-scale and global compensation and benefit programs, such as Annual Compensation Planning, Global Job Architecture, Ad-hoc Benefit rollouts and other key initiatives.
• Collaborate closely with the Service Delivery Management (SDM) team to identify opportunities for operational improvements and align on program governance.
• Develop and mentor team members, fostering a culture of continuous learning and professional growth.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree preferred.
• Minimum of five-to-eight years of experience in compensation and benefits management, with a preference of five (3) years in a multi-country role.
• Extensive experience in operations and share capability center models.
• Strong project management and working in cross-functional teams.
• Excellent analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
• Extensive knowledge of Compensation and Benefit strategies, theories, best practices, and regulations
• Certification in compensation (e.g., CCP, GRP) is a plus.
• Certification in benefits (e.g., CEBS) is a plus.

Skills Needed

• Ability to lead and manage a team effectively, providing direction and support.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Ability to work independently and as part of a team.
• Excellent analytical skills and attention to detail.
• Strong communication and presentation skills.
• Cultural awareness and the ability to work effectively in a global environment.
• Proficiency in data analysis and reporting tools.