Sr Manager, Strategy & Change Management

Paychex; City of Rochester (NY); On-site; USD 131,000 - 206,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Adoption assistance

Job summary

Paychex is a leading provider of payroll, HR, benefits, and advisory services, reimagining how businesses manage their workforce. The role oversees strategic direction for a designated Paychex business unit and aligns sales operations with corporate goals, partnering across the enterprise to drive performance and efficiency.

The successful candidate will guide KPI development, coach strategy planning, and collaborate with Product, Marketing, and Development to implement enhancements.

Qualifications

• Bachelor's Degree in Business or IT preferred.
• Master's Degree preferred.
• 7 years of experience in operations management of processes and tools.
• 4 years of experience in management experience.

Responsibilities

• Maintains overall accountability and monitors sales operational activities, training and procedures to ensure standardization and compliance with Corporate and divisional practices.
• Manages the Sales Operations, Sales Policy and Sales Communications across the assigned Sales Divisions
• Provides guidance and coaching for strategy planning through assessment of sales methodologies, internal/external data-driven insights and competitive intelligence and positioning
• Assists in the development of KPI's and provides direction on all key sales execution initiatives and strategies to measure progress to performance against defined success criteria and diagnose areas of opportunity
• Responsible for Sales Division alignment to Company goals, focused on executing key Sales Operations and Planning initiatives.
• Responsible for leading divisional strategies sales projects and initiatives.
• Partners with HROD leadership in the acquisition of and retention of top talent through compensation, incentive programs, recruitment strategies, onboarding excellence, and sales training.
• Works with Sales Operations teams to modify Sales Division training materials and programs to match changes in the product offerings due to the introduction of new products and/or features.
• Collaborates with Sales Enablement to explore operational excellence tools to optimize business process performance and to build business cases for technology requirements.
• Partners with Product Management, Marketing & Development to represent Sales Division on all projects that impact the Sales Division.
• Coordinates team to recommend and coordinate implementation of enhancements and modifications as needed. Coordinates communications to sales management pertaining to Sales Division issues and/or requirements.
• Equips the organization with operational excellence and practices to improve and optimize business process performance.

Skills

Sales operations

Cross-functional collaboration

Process improvement

Strategic thinking

Education

Bachelor's Degree in Business or IT

Master's Degree

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Manages the strategic and tactical direction within a designated Paychex business unit by partnering with their peers across the larger enterprise to ensure that the Sales Division is positioned to achieve divisional and company financial goals and objectives. Acts as liaison and key resource for corporate functional partners involved in initiatives that impact sales operations and the sales organization. The ideal candidate is a strategic thinker with exceptional process improvement skills, operational skills, strong implementation skills and ability to influence and collaborate effectively with cross-functional teams.

Responsibilities

• Maintains overall accountability and monitors sales operational activities, training and procedures to ensure standardization and compliance with Corporate and divisional practices.
• Manages the Sales Operations, Sales Policy and Sales Communications across the assigned Sales Divisions
• Provides guidance and coaching for strategy planning through assessment of sales methodologies, internal/external data-driven insights and competitive intelligence and positioning
• Assists in the development of KPI's and provides direction on all key sales execution initiatives and strategies to measure progress to performance against defined success criteria and diagnose areas of opportunity
• Responsible for Sales Division alignment to Company goals, focused on executing key Sales Operations and Planning initiatives.
• Responsible for leading divisional strategies sales projects and initiatives.
• Partners with HROD leadership, in the acquisition of and retention of top talent through compensation, incentive programs, recruitment strategies, onboarding excellence, and sales training.
• Works with Sales Operations teams to modify Sales Division training materials and programs to match changes in the product offerings due to the introduction of new products and/or features.
• Collaborates with Sales Enablement to explore operational excellence tools to optimize business process performance and to build business cases for technology requirements.
• Partners with Product Management, Marketing & Development to represent Sales Division on all projects that impact the Sales Division.
• Coordinates team to recommend and coordinate implementation of enhancements and modifications as needed. Coordinates communications to sales management pertaining to Sales Division issues and/or requirements.
• Equips the organization with operational excellence and practices to improve and optimize business process performance.

Qualifications

• Bachelor's Degree in Business or IT - Preferred
• Master's Degree - Preferred
• 7 years of experience in Operations management of processes and tools.
• 4 years of experience in Management experience.

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $131,100-$206,000 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.