Sr. Manager Specialty Care

Albertsons Companies; Itasca (IL); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Competitive wages

Wages advance program

Associate discounts

Health & well-being benefits

Time off

Career growth & development

Inclusive work environment

Job summary

Albertsons Companies is seeking a Sr. Manager Specialty Care to lead specialty programs across therapeutic categories. You will oversee the Specialty Care team in Boise, Idaho and collaborate with fulfillment centers, Pharmacy Operations leaders, and corporate teams to drive program success and patient outcomes.

You will design care protocols, monitor quality and efficiency, and guide partners through process improvements while ensuring regulatory compliance and strong stakeholder communication.

Qualifications

• Pharmacist with a Doctor of Pharmacy or B.S./ PharmD and active licensure.
• Minimum 3 years clinical or patient care experience.
• Experience leading teams and coordinating cross-functional work.

Responsibilities

• Design and oversee specialty care programs with strategic value to the company.
• Lead the Specialty Care team in Boise, ID and partner with operations and pharmacy teams.
• Develop and implement SOPs, monitor KPIs, and ensure compliance and quality.

Skills

Leadership

Customer service

Problem solving

Strategic thinking

Interpersonal skills

Communication skills

Education

Doctor of Pharmacy degree

Licensed Pharmacist in good standing

Tools

MS Office Suite

Pharmacy operations systems

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What You Will Be Doing

The Sr. Manager Specialty Care is responsible for implementing, communicating and monitoring specialty care programs specific to therapeutic categories and conditions with strategic value to Albertsons Companies Specialty Care. The Senior Manager will oversee the Specialty Care team in Boise, Idaho and partner with fulfillment centers, Division Directors of Pharmacy Operations, Divisional Pharmacy Managers, Division Patient Care Service Managers, and other Corporate Pharmacy functional areas to implement new programs, ensure quality controls are in place for existing programs and implementing systems and processes to maximize efficiency.

The Sr. Manager Specialty Care will also partner with the Sr. Director of Managed and Specialty Care to develop and oversee all Specialty AOP initiatives and collaborate with the Patient Care, Rx Procurement, and Managed Care teams on Specialty growth initiatives, third-party payer expansion, and management of partner relations.

Main Responsibilities

• Design, develop, and track ROI and improving efficiencies for programs with manufacturers, HUB’s, other specialty pharmacies, physician groups, employers and third-party payers. Manages specialty adverse event handling/reporting.
• Formulate and implement care management protocols for patients on specialty medications that ensure optimal outcomes and the highest level of care for the patient. Coordinate the care management protocols with the care management system to maximize automation and efficiency.
• Coordinate with vendor partners regarding day-to-day operations to ensure program success, achievement of established KPIs, and outperformance of partner expectations.
• Perform annual review of the Specialty Care standard operating procedures and protocols.
• Participate in the Pharmacy & Health Compliance Committee and be responsible for making changes to protocols and procedures that are identified by the committee and ensuring changes are implemented.
• Hire, train, develop and monitor Specialty Care team. Ensure all Specialty Care team members receive the training necessary for the optimal use of the care coordination system relevant to their responsibilities.
• Coach and develop Specialty Care Manager(s) to ensure care coordination team is delivering timely and accurate prescription fulfillment. Ensure workload is balanced and sufficient duplication and cross training is in place to ensure no interruption in care for patients.
• Develop and implement operational standards of care to effectively monitor and manage Specialty Care team members and programs
• Work closely with other functional groups, including fulfillment site operations, division operations and division patient care services to ensure Specialty Care processes are implemented and optimized for efficiency.

We Are Looking For Candidates Who Possess The Following

• A leader who thrives in a fast-paced customer service environment with a positive enthusiastic attitude.
• A problem-solver with excellent administration skills and the ability to think strategically with creativity and innovation.
• A skilled influencer with who excels at interpersonal relationship management
• A customer-oriented leader
• Exceptional written & oral communication skills
• An experienced people leader with a positive & enthusiastic attitude.

We believe the successful candidate has these qualifications and experience:

• Education:
• Degree in Pharmacy required (B.S. or PharmD).
• Licensed Pharmacistin good standing
• Experience Level:
• Minimum 3 years clinical or patient care experience.
• Previous experience managing people.

Knowledge of community pharmacy practice.

• Knowledge of Albertsons Pharmacy operations and systems to facilitate the incorporation of Specialty Care services at retail level preferred.
• Knowledge of emerging Specialty Pharmacy medications and therapy trends.
• Knowledge of state, federal pharmacy laws.
• Knowledge of financial reports and their use.
• Knowledge of MS Office Suite (PowerPoint, Word, Excel, Access).
• Knowledge of specialty pharmacy practice a plus
• Previous call center experience a plus.
• Previous experience in partner relations or collaboration with extern partners a plus

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video:

ACI Values

A copy of the full job description can be made available to you.