Sr. Manager, Shared Services

Xplora Search Group; Conshohocken (Montgomery County); On-site; USD 120,000 - 170,000; Full time

Job summary

Xplora Search Group is seeking a Senior Manager, Shared Services to lead and optimize a broad Shared Services organization. You will develop leaders, set high standards, and drive continuous improvement across finance, operations, and technology teams in a fast-paced environment.

You will balance strategic initiatives with hands-on accountability, building strong teams, and delivering measurable improvements in service quality and efficiency.

Qualifications

• Progressive experience in Shared Services, accounting, finance, or related environment.
• Strong understanding of accounting and business processes.
• Leadership experience including responsibility for other managers or team leaders.
• Track record of developing people and improving team performance.
• Experience improving processes and driving change.
• Experience establishing expectations and measuring performance.
• Strong understanding of systems, controls, and operational workflows.
• Ability to identify inefficiencies and implement practical solutions.
• Strong judgment and the ability to make decisions with incomplete information.
• Ability to work across departments and levels, with strong communication and relationship skills.
• High degree of ownership and accountability.

Responsibilities

• Lead a sizable Shared Services organization through an established management team.
• Coach, develop, and hold leaders accountable for the performance of their teams.
• Establish clear expectations, priorities, and operating standards.
• Evaluate existing processes and identify opportunities to improve efficiency, accuracy, and service.
• Develop meaningful performance measures to provide greater visibility into the operation.
• Lead process-improvement initiatives from identification through implementation.
• Partner with leaders across Finance, Accounting, Operations, Technology, and other areas of the organization.
• Evaluate opportunities to better utilize systems, automation, and technology.
• Strengthen processes and controls as the organization continues to evolve.
• Improve consistency and standardization across teams.
• Identify and resolve operational issues while addressing their underlying causes.
• Create an environment of accountability, continuous improvement, and strong communication.
• Balance longer-term improvement initiatives with the day-to-day needs of the business.

Skills

Shared Services leadership

Finance/Accounting understanding

People leadership

Process improvement

Performance measurement

Systems/controls knowledge

Cross-functional collaboration

Decision making

Ownership & accountability

Communication/relationship building

Job description

Senior Manager, Shared Services The Opportunity Our client is a large, established organization seeking an experienced Shared Services leader to join its management team. This is a broad leadership opportunity for someone who enjoys building strong teams, improving processes, and creating greater accountability and consistency across an organization.

About the Role

The Senior Manager will inherit an established team and will be responsible for both people leadership and operational improvement. The organization is looking for someone who can assess how work is being done today, determine where improvements can be made, and then lead the team through those changes. This is not a role for someone who wants to operate strictly at a strategic level. The successful candidate will be comfortable understanding the details of the operation while developing leaders, setting expectations, measuring performance, and driving continuous improvement.

Responsibilities

• Lead a sizable Shared Services organization through an established management team.
• Coach, develop, and hold leaders accountable for the performance of their teams.
• Establish clear expectations, priorities, and operating standards.
• Evaluate existing processes and identify opportunities to improve efficiency, accuracy, and service.
• Develop meaningful performance measures to provide greater visibility into the operation.
• Lead process-improvement initiatives from identification through implementation.
• Partner with leaders across Finance, Accounting, Operations, Technology, and other areas of the organization.
• Evaluate opportunities to better utilize systems, automation, and technology.
• Strengthen processes and controls as the organization continues to evolve.
• Improve consistency and standardization across teams.
• Identify and resolve operational issues while addressing their underlying causes.
• Create an environment of accountability, continuous improvement, and strong communication.
• Balance longer-term improvement initiatives with the day-to-day needs of the business.

Required Skills

What We're Looking For We're less concerned with a specific title or industry than we are with finding someone who has successfully led complex Shared Services, financial operations, or business operations teams. Strong candidates will bring:

• Significant progressive experience within Shared Services, accounting, finance, financial operations, or a related environment.
• A strong understanding of accounting and business processes.
• Meaningful leadership experience, ideally including responsibility for other managers or team leaders.
• A track record of developing people and improving team performance.
• Demonstrated experience improving processes and driving change.
• Experience establishing expectations and measuring performance.
• Strong understanding of systems, controls, and operational workflows.
• Ability to identify inefficiencies and implement practical solutions.
• Strong judgment and the ability to make decisions without perfect information.
• Ability to work effectively across departments and organizational levels.
• Strong communication and relationship-building skills.
• A high degree of ownership and accountability.