Epic Sr. Manager, Resolute Billing

Quest Diagnostics; Secaucus (NJ); On-site; USD 150,000 - 170,000; Full time

Job summary

Quest Diagnostics is seeking a skilled Resolute Application Manager to lead the Epic Resolute Professional Billing team. The role involves guiding the team in project management, optimizing billing systems, and ensuring compliance with healthcare standards.

The ideal candidate will have extensive experience in healthcare revenue cycle management and demonstrated leadership in creating high-performing teams. A solid understanding of Epic Resolute workflows is crucial, along with strong project management skills.

Qualifications

• 7+ years in healthcare revenue cycle management, including Epic Resolute.
• Experience in managing a team and large-scale projects.
• Understanding of compliance requirements (HIPAA, CMS).

Responsibilities

• Lead and manage the Epic Resolute Professional Billing application team.
• Develop team capabilities through coaching and feedback.
• Oversee revenue cycle projects ensuring alignment with strategic goals.

Skills

Healthcare revenue cycle management

Epic Resolute configuration and support

Project management

Data analysis

Team leadership

Education

B.S. in Computer Science or related field

Epic Resolute project management certification

Tools

Data visualization tools (Tableau, Power BI)

Job description

The Resolute Application Manager leads the Epic Resolute Professional Billing (PB) application team, guiding configuration, maintenance, and optimization of billing systems to support Quest Diagnostics’ revenue cycle, operational, and financial goals. This manager translates strategic business needs into technical execution, maximizing team performance, ensuring quality and integrity of system builds, and delivering an optimized billing experience.

Pay Range: $150,000 - $170,000 / year

Responsibilities

• Lead, motivate, and manage a high-performing team of Epic Resolute Analysts
• Set clear goals and accountability metrics; provide coaching and feedback to develop the team's technical and professional capabilities
• Conduct performance reviews, define individual development plans, and cultivate a pipeline for future Resolute team leadership
• Oversee the portfolio of all revenue cycle projects, from small optimizations to large-scale implementations, ensuring alignment with strategic priorities
• Implement and manage a project governance framework to standardize project intake, prioritization, and status reporting
• Guide the team in risk mitigation, issue resolution, and effective stakeholder communication to ensure projects are delivered on time and within scope
• Review and approve complex system builds to guarantee data accuracy, regulatory compliance, and system stability
• Direct the team to provide robust, actionable analytics that identify root causes of operational issues (e.g., denial trends, revenue leakage, workflow inefficiencies)
• Serve as a key escalation point for complex Epic PB issues, performing root cause analysis and driving resolution
• Ensure analytical findings are translated into concrete recommendations and business cases for process improvement projects
• Establish and enforce configuration governance and change-management standards to ensure system integrity
• Partner with leadership to execute the strategic vision for Resolute, translating high-level goals into actionable team projects
• Collaborate with stakeholders in Finance, Revenue Cycle Operations, and IT to ensure Resolute is scalable, secure, and aligned with enterprise goals
• Create a culture focused on optimization of Epic Resolute
• Manage upgrades to ensure stability, security and business continuity

Qualifications

Required

• 7+ years of progressive experience in healthcare revenue cycle including Epic Resolute, configuration, implementation and support
• 4+ years in a management capacity
• Deep understanding of Resolute PB workflows, including charge router, claims, remittance and payment posting
• Experience in large scale project management and data analysis within healthcare environment
• Proven experience in creating a high performing team
• Experience establishing and operating governance frameworks for large-scale Epic deployments or complex billing platforms
• Strong knowledge of HIPAA, CMS and commercial payer compliance requirements applicable to laboratory services

Preferred

• Experience leveraging automation, RPA, or AI to modernize billing operations
• Background in continuous improvement methodologies e.g. Lean Six Sigma, Agile
• Experience with data visualization tools e.g. Tableau, Power BI
• Cross-certification in other Epic modules

People Leader Responsibility

• Team of Analysts in PB and Claims

Work Environment

Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens. Work requires speed, accuracy and adeptness to operate in system application. Fast‑paced work environment. After hours, weekend and holiday work will occasionally be required as determined by the Application Manager to support software/hardware patches, upgrades, downtimes and potential disasters.

Travel Required

Must be willing to travel 25% (About one week a month).

Education

• B.S. in Computer Science, Business Administration, Healthcare Administration or a related field. (Required)
• Graduate degree in Computer Science or related field. (Preferred)
• Epic Resolute project management certification (Required)
• Certifications across Epic modules (Preferred)
• Beaker, MyChart, Aura, Prelude Registration, Cadence Scheduling, EpicCare Ambulatory for Genetic Counseling, Cheers Call Management & Campaigns, EpicCare Link Portal, Nebula Cloud Platform, Base Payer Platform Network for Providers, and Gallery DMS.

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.