Sr Manager Quality - Performance & Improvement

The British American Tobacco Group; Winston-Salem (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Reynolds American, part of the British American Tobacco Group, is seeking a Sr Manager Quality - Performance & Improvement in Winston-Salem, NC. The role leads quality strategy execution, drives continuous improvement, and partners with cross-functional teams to ensure regulatory compliance and operational excellence.

The successful candidate will develop team capability, manage CAPA, lead audits readiness, and translate data-driven insights into actionable improvements, aligning with senior

Qualifications

• 7+ years of related work experience in Quality, Manufacturing, Regulatory, Engineering, Supply Chain, or related environments.
• Experience supporting quality management systems, compliance programs, audits, inspections, and risk management activities.
• Strong problem-solving and data-driven decision-making skills.

Responsibilities

• Lead quality strategies, objectives, and continuous improvement initiatives across manufacturing operations, products, and quality programs.
• Develop and coach a high-performing Quality team through training and performance management.
• Ensure compliance with regulatory and quality requirements through effective QMS governance.

Skills

Quality management

Regulatory compliance

Leadership

Data analysis

Education

Bachelor’s degree in quality/Engineering/Operations/Manufacturing/Business

Associate degree with 9+ years experience

Job description

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!

REYNOLDS AMERICAN has an exciting opportunity for a Sr Manager Quality - Performance & Improvement in Winston-Salem, NC

Manages quality activities within an assigned product category and quality program portfolio to ensure product quality, regulatory compliance, and operational effectiveness. Partners with cross-functional stakeholders to execute quality strategies, drive continuous improvement, mitigate risk, and strengthen quality system performance. Develops team capability and delivers quality objectives aligned with business priorities and quality strategies established by senior leadership.

Your key responsibilities will include

• Lead the execution of quality strategies, objectives, and continuous improvement initiatives across manufacturing operations, products, and quality programs.
• Manage and develop a high-performing Quality team through coaching, training, performance management, and capability-building initiatives.
• Ensure compliance with regulatory, industry, and company quality requirements through effective quality management systems and governance processes.
• Drive quality investigations, CAPA activities, nonconformance management, change control, and root cause analysis to improve product and process performance.
• Lead audit readiness activities, support inspections, and apply strategic and risk-based thinking to anticipate emerging quality issues, understand upstream and downstream impacts, prioritize work based on business risk, and drive preventive actions.
• Monitor quality metrics and trends, implementing corrective and preventive actions to enhance operational effectiveness and product quality.
• Partner with cross-functional stakeholders to support business objectives, optimize resources, and drive data-informed decision‑making.

What are we looking for?

• Bachelor’s degree in quality, Engineering, Operations, Manufacturing, Supply Chain, Business, or related field of study and 7+ years of related work experience OR Associate degree in a related field of study and 9+ years related work experience.
• Progressive experience in Quality, Manufacturing, Regulatory, Engineering, Supply Chain, or related operational environments.
• Experience supporting quality management systems, compliance programs, audits, inspections, and risk management activities.
• Experience driving continuous improvement and problem‑solving initiatives using data and quality metrics.
• Experience developing employees, improving team effectiveness, and delivering business results through others.
• Strong knowledge of quality standards, regulatory requirements, compliance practices, and manufacturing or operational quality environments.
• Demonstrated proficiency in structured problem‑solving methodologies, including 6W2H, Fishbone or Ishikawa analysis, Why‑Why Analysis, Cause‑and‑Effect Analysis, root cause analysis, and corrective and preventive action.
• Demonstrated ability to lead quality programs, audits, inspection readiness activities, and process improvement initiatives.
• Strong analytical skills with the ability to interpret quality and operational data to drive informed decisions and business performance.
• Proven experience collaborating across cross‑functional teams, influencing stakeholders, and building alignment to achieve quality and operational objectives.
• Demonstrated ability to lead performance discussions, facilitate investigations, communicate risks to senior leaders, and translate technical findings into clear business implications and actions.

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

BELONGING, ACHIEVING, TOGETHER

Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

SALARY AND BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

• 401(k) plan that offers opportunity to save on pre- and post‑tax basis up to 50 percent of eligible compensation.
  • Company matches 100 percent of employee pre‑tax/Roth (401k) contributions up to six percent
  • Company contributes an additional three percent to 401(k) whether employee participates or not
• Comprehensive health- and welfare‑benefits package (including medical, dental, vision, and prescription drugs)
• Health Savings Account start‑up contribution for employees who elect the high deductible health plan
• Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre‑tax dollars to pay for qualified expenses during the calendar year
• Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
• Company paid life insurance of 1x annual base pay ($50,000 minimum)
• Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
• Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy‑up, and auto & home insurance
• Tuition reimbursement and student loan support
• Dependent Scholarship Programs
• Free confidential personal financial counselling service
• On‑site health centers and 24/7 fitness centers at certain company locations
• A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
• Health‑care concierge service
• Volunteer service opportunities
• Extensive training opportunities
• Company vehicle for eligible employees
• Mobile phone allowance for eligible employees
• Paid Leave:
  • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non‑exempt employees receive up to 6 days)
  • Vacation (levels Below Senior Director receive 15 days (pro‑rated during first year of service); Senior Director and Officers receive 25 days (pro‑rated during first year of service)).
  • Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
  • Paid Parental Leave + temporary reduced work schedule opportunity
  • Funeral Leave
  • Short‑Term Disability Leave
  • Long‑Term Disability Leave
  • Jury Duty Leave
  • Military Leave
  • Released Time for Children’s Education
  • Community Outreach Leave
  • Other paid leave benefits, as required by state or local law

• Your journey with us is not limited by boundaries; it is propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement, where your career progression is not just a statement – it is a reality, we are eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You will have access to online learning platforms and personalized growth programs to nurture your leadership skills.
• We prioritize continuous improvement within a transformative environment, preparing for ongoing changes.

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion,sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at [e-mail]

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