Quality Specialist Rework

British American Tobacco; Winston-Salem (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) plan

Health- and welfare-benefits

Tuition reimbursement

Paid time off

Life insurance

Flexible spending accounts

Employee assistance program

Job summary

Reynolds American in Winston-Salem, NC, seeks a Quality Specialist Rework to lead a Quality team and oversee finished-goods inspection and rework activities. You will drive safety, quality, and efficiency while ensuring regulatory compliance and traceability across processes.

Responsibilities include collaborating with Production, Logistics, and Quality, conducting root-cause investigations, and supporting CAPA implementation to sustain site quality initiatives.

Qualifications

• Minimum 5+ years in manufacturing quality or related field.
• Experience supervising in a manufacturing environment.
• Strong knowledge of quality systems, inspections, compliance requirements, and CAPA.

Responsibilities

• Lead, coach, and develop Quality team members while driving accountability for safety, quality, and productivity objectives.
• Plan and coordinate finished-goods inspection and rework activities, ensuring work is completed accurately, efficiently, and according to established procedures.
• Monitor product quality performance, investigate issues, perform root cause analysis, and support CAPA implementation.
• Ensure accurate documentation, product traceability, segregation, identification, and disposition throughout inspection and rework processes.
• Partner with Production, Logistics, Maintenance, Warehouse, Planning, and Quality teams to resolve quality issues and support business priorities.
• Maintain compliance with quality management systems, regulatory standards, company policies, and manufacturing requirements.
• Analyse quality data and operational metrics to identify trends and opportunities for continuous improvement.
• Support audits, investigations, new product introductions, and site quality initiatives.

Skills

Quality supervision

Root cause analysis

CAPA

Cross-functional collaboration

Regulatory compliance

Education

Associate degree +5 years experience

HS diploma +7 years experience

Tools

Quality management systems

Document control systems

Job description

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!

REYNOLDS AMERICAN has an exciting opportunity for a Quality Specialist Rework in Winston-Salem, NC

The Supervisor, Quality leads a team of hourly Quality employees across multiple shifts responsible for finished goods inspection, rework activities, and quality assurance processes. This role ensures products meet established quality standards, regulatory requirements, and company expectations while promoting a culture of safety, accountability, and continuous improvement. The position works closely with Operations and cross-functional partners to drive quality performance, operational efficiency, and compliance across manufacturing activities.

Your key responsibilities will include

• Lead, coach, and develop Quality team members while driving accountability for safety, quality, and productivity objectives.
• Plan and coordinate finished-goods inspection and rework activities, ensuring work is completed accurately, efficiently, and according to established procedures.
• Monitor product quality performance, investigate issues, perform root cause analysis, and support CAPA implementation.
• Ensure accurate documentation, product traceability, segregation, identification, and disposition throughout inspection and rework processes.
• Partner with Production, Logistics, Maintenance, Warehouse, Planning, and Quality teams to resolve quality issues and support business priorities.
• Maintain compliance with quality management systems, regulatory standards, company policies, and manufacturing requirements.
• Analyse quality data and operational metrics to identify trends and opportunities for continuous improvement.
• Support audits, investigations, new product introductions, and site quality initiatives.

What are we looking for?

• Associate’s degree with 5+ years of relevant experience, or High School Diploma/GED with 7+ years of relevant manufacturing or quality experience.
• Progressive experience in Quality, Manufacturing, Operations, Engineering, or Regulatory functions.
• Experience supervising or leading employees in a manufacturing environment.
• Strong knowledge of quality systems, inspections, compliance requirements, and manufacturing quality practices.
• Experience leading root cause investigations, CAPA activities, and problem-solving initiatives.
• Ability to analyze quality and operational metrics to drive performance improvements.
• Strong communication and collaboration skills with the ability to work across multiple functions and organizational levels.
• Experience in highly regulated manufacturing environments such as tobacco, nicotine, food, pharmaceuticals, medical devices, or consumer packaged goods preferred.

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

BELONGING, ACHIEVING, TOGETHER

Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

• 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
  • Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
  • Company contributes an additional three percent to 401(k) whether employee participates or not
• Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
• Health Savings Account start-up contribution for employees who elect the high deductible health plan
• Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
• Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
• Company paid life insurance of 1x annual base pay ($50,000 minimum)
• Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
• Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
• Tuition reimbursement and student loan support
• Dependent Scholarship Programs
• Free confidential personal financial counselling service
• On-site health centers and 24/7 fitness centers at certain company locations
• A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
• Health-care concierge service
• Volunteer service opportunities
• Extensive training opportunities
• Company vehicle for eligible employees
• Mobile phone allowance for eligible employees
• Paid Leave:
  • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
  • Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
  • Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
  • Paid Parental Leave + temporary reduced work schedule opportunity
  • Funeral Leave
  • Short-Term Disability Leave
  • Long-Term Disability Leave
  • Jury Duty Leave
  • Military Leave
  • Released Time for Children’s Education
  • Community Outreach Leave
  • Other paid leave benefits, as required by state or local law

• Your journey with us is not limited by boundaries; it is propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement, where your career progression is not just a statement – it is a reality, we are eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You will have access to online learning platforms and personalized growth programs to nurture your leadership skills.
• We prioritize continuous improvement within a transformative environment, preparing for ongoing changes.

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers.We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at [e-mail]

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