Sr. Manager, Quality Operations

Deckers Brands; United States; Remote; USD 160,000 - 170,000; Full time

Job summary

A leading company in the footwear and apparel industry is seeking a Senior Manager of Quality Operations to enhance product quality and consumer satisfaction. This remote role focuses on developing tools and processes for quality issue management, performance measurement, and cross-functional collaboration. The ideal candidate will have over 10 years of experience in quality operations and a strong background in data analysis and stakeholder management. Join a diverse team committed to continuous improvement and innovation.

Benefits

Competitive Pay

Bonuses

Financial Planning

Time Off

Discounts

Growth Opportunities

Health and Wellness Programs

Qualifications

• 10+ years in Quality Operations, Product Integrity, or Manufacturing.
• Expertise in quality management systems and issue resolution.

Responsibilities

• Develop and implement scalable tools for tracking quality issues.
• Define consumer-centric quality performance indicators.
• Identify inefficiencies and implement best-in-class solutions.

Skills

Quality Management

Data Analysis

Stakeholder Management

Communication

Education

Bachelor’s Degree in Engineering

Bachelor’s Degree in Supply Chain

Bachelor’s Degree in Business

Bachelor’s Degree in Data Science

Tools

Power BI

Tableau

Job description

At Deckers Brands, together, every step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond.

Job Title: Senior Manager, Quality Operations
Reports to: Director, Quality Operations
Location: Remote (Goleta, CA or Portland, OR preferred)
Interested applicants must reside in one of the following approved states: Arizona, California, Colorado, Indiana, Massachusetts, Minnesota, New York, Oregon, Pennsylvania, Texas, Utah, Washington

The Role
The Senior Manager of Quality Operations is a supporting contact for product quality for all Deckers brands, products, global markets, and operations team members. This role is part of the newly created Global Quality Operations function, focused on maintaining and elevating product quality during the company's next growth phase.
This individual will develop and optimize tools, processes, and KPIs to enhance quality issue management, consumer-centric performance tracking, and cross-functional collaboration across Product Development, Factory, and Marketplace teams. They will drive continuous improvement initiatives, integrating consumer feedback into quality strategies to enhance brand trust and product excellence.
While part of the Global Quality Operations organization, this role also contributes to a unified global quality team, representing the voice of the customer and balancing product excellence with manufacturing efficiencies.
This position is ideal for a strategic, data-driven quality leader who thrives on building innovative solutions that improve product quality and consumer satisfaction.

We celebrate diversity—of background, experiences, and identity. We are committed to an inclusive, equitable workplace where all employees can come as they are. We believe diverse perspectives make us better together.

Your Impact
The main functions of this role include, but are not limited to:

1. Quality Issue Management: Develop and implement scalable tools and processes for tracking, analyzing, and resolving product quality issues. Collaborate with cross-functional teams for effective communication, timely resolution, and accountability. Lead project management and root cause analysis efforts to drive corrective and preventive actions.
2. Performance Measurement and KPI Development: Define and refine consumer-centric quality performance indicators. Establish dashboards and reporting frameworks to provide actionable insights and answer, “How do our consumers feel about our product quality?” Collaborate with stakeholders to ensure KPIs lead to meaningful quality improvements.
3. Consumer-Centric Quality Advocacy: Create mechanisms to capture and analyze consumer sentiment. Use insights to inform quality improvements, working closely with design, development, and sourcing teams. Amplify the consumer’s voice to proactively address quality concerns and enhance product delight.
4. Process Optimization & Continuous Improvement: Identify inefficiencies and implement best-in-class solutions. Leverage data analytics, AI, and digital tools for predictive quality management. Foster a culture of continuous improvement within cross-functional teams.
5. Cross-Functional Collaboration: Serve as a key member of Global Quality, promoting effective teamwork and collaboration. Provide analysis and insights to leadership on quality trends, risks, and opportunities to inform strategy. Cultivate a high-performance, data-driven quality culture.

Who You Are
Capable of building processes, tools, frameworks, and dashboards from scratch. Organized and able to prioritize multiple priorities under pressure. Customer and consumer-centric with a mindset focused on quality. Innovative in data collection, analysis, and visualization. Team-oriented, demonstrating behaviors that foster cohesion.

We’d love to hear from people with
Bachelor’s Degree in Engineering, Supply Chain, Business, Data Science, or related field. 10+ years in Quality Operations, Product Integrity, or Manufacturing in footwear, apparel, accessories, or home industries. Expertise in quality management systems, issue resolution, KPI development, and leveraging consumer insights. Knowledge of global compliance, audit processes, data analytics, digital tools, and process automation. Strong stakeholder management and communication skills. Experience with global supply chains and manufacturing partners. Proficiency in Power BI, Tableau, or similar tools. Familiarity with Six Sigma, Lean, or other quality methodologies.

What We’ll Give You includes competitive pay and bonuses, financial planning, time off, discounts, growth opportunities, and health and wellness programs. The salary range is $160,000 - $170,000, depending on location and experience.

Equal Employment Opportunity - We are proud to be an inclusive employer, welcoming applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or other aspects of identity.