Senior Technical Product Manager

ADP, Inc.; Roseland (NJ); On-site; USD 75,000 - 184,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Matched retirement savings

Wellness program

Disability insurance

Paid volunteer time off

Job summary

ADP, Inc. is seeking a Senior Technical Product Manager to lead AI-driven HCM capabilities for small businesses. You will collaborate with engineers, designers, and researchers to ship features that leverage Generative AI, prioritizing client needs and measurable outcomes.

You will show credibility through shipped projects, market insights, and a proactive approach to adopting GenAI tooling within product workflows. This role emphasizes customer obsession and technical collaboration.

Qualifications

• Bachelor's degree or equivalent; technical, analytical, or design background a plus.
• 3+ years of experience defining and delivering digital products with agile teams from discovery through launch.
• Experience integrating GenAI / LLM tooling into workflows.
• Understanding of how large language models and AI-powered automation work; ability to articulate tradeoffs.
• Ability to engage with engineers on API requirements or architecture diagrams and apply AI/LLM system concepts.

Responsibilities

• Work daily with engineering, design, and research teams to clarify priorities and unblock work.
• Write sharp requirements and break down problems into testable increments; form a point of view without waiting for perfect information.
• Instrument the product to monitor performance, pull metrics, and measure success to improve outcomes.
• Stay close to real users through session recordings, support tickets, client calls, and data to shape the roadmap with UXR.

Skills

GenAI tooling

Product management

Agile

Communication

Data-driven

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

Job description

ADP is hiring a Senior Technical Product Manager.

ADP is building a next-generation AI-native HCM platform for small businesses. We are rethinking what payroll, HR, and compliance software looks like when it is designed from the ground up with Generative AI technology at the center.

We are looking for a Senior Product Manager who is energized by building things, obsessed with customers, and already figured out how to get the most out of GenAI tools with your work, your personal and side projects, even just in the way you think about problems. You do not wait to be taught or told to adopt new products and technology. You pick it up, break it, learn from it, and figure out how to get the most out of it before anyone asks you to.

In this role, you’ll work alongside a talented team of engineers, designers, and researchers to ship HCM capabilities that improve the everyday lives of small business owners. While you’re still earlyish in your career, you already have proof points that boost your credibility: things you shipped, problems you diagnosed, unique insights about the market or the customer that led to specific product pivots or new direction. You bring an optimistic, scrappy spirit and you elevate the people around you.

Learn more about ADP at jobs.adp.com.

Here's what you can expect on a typical day:

Scrums and keeping momentum.

You will work with engineering, design, and research teams daily to clarify priorities, unblock work, and keep things moving. You are a reliable, energizing presence, contributing to new customer insights with UXR while debating pros and cons of an architectural decision with the engineering team.

Research and requirements.

You use client data, analytics, and your own curiosity to understand what users actually need. You write sharp requirements, break down problems into testable increments, and do not wait for perfect information to form a point of view.

Relationships.

You work positively and effectively with engineering, design, and business teams. You share your views, respectfully challenge decisions, and commit fully once a direction is set.

Measurement.

You instrument the product to ensure you can monitor performance, pull metrics and measure success – or lack of – to understand how to improve the product to reach desired business outcomes. You are comfortable with analytics tools and know how to ask good questions of data.

Client obsession.

You stay close to real users. You watch session recordings, read support tickets, join client calls, and ask questions that go beyond the analytics data. You form opinions about what clients actually need, then you validate those opinions with research on your own or with UXR, and steer the roadmap as needed to get to the right outcomes.

Variety of work.

There is no typical day. You might be reviewing (or creating) an AI-powered prototype in the morning, writing a spec in the afternoon, and checking recent survey results before logging off. You do whatever advances the product.

TO SUCCEED IN THIS ROLE:

• You have a Bachelor's degree or equivalent. Technical, analytical, or design background a plus.
• You have 3+ years of firsthand experience defining and delivering digital products with agile teams, from discovery through launch.
• You have successfully, productively integrated GenAI / LLM tooling into your professional workflows and are on top of the latest developments in the space.
• You understand how large language models and AI-powered automation work well enough to have an informed opinion on when to use them and when not to. You can articulate tradeoffs, not just possibilities.
• You can engage and collaborate on technical matters with engineers, whether debating the merits of an A vs B approach to an API requirement or parsing an architecture diagram, and you bring that same depth to how you think about AI/LLM system behaviors.
• You use data and client feedback to prioritize. You can pull a report, interpret it, and act on it without being hand-held.
• You are an effective communicator. You can write a clear business case, run a productive meeting, and explain a technical constraint to a non-technical stakeholder.
• You work well in (or even embrace) ambiguity. You make progress without waiting for complete information, and you course-correct quickly when new evidence arrives.
• You are naturally optimistic and energizing to work with. You think of creative ways to solve problems and you bring that energy to your team every day.
• You can operate independently in tools like Jira, Confluence, or equivalent for planning, documentation, and tracking.
• Bonus for hands-on experience in regulated domains like payroll, tax, HR, fintech, healthcare, where compliance, accuracy, and user trust are table stakes.

Bonus points if you also...

• Have built and shipped something on your own: an app, a tool, a side project, especially using AI-assisted development. We want to hear about it.
• Have used LLM APIs, done prompt engineering, set up agentic work spaces or directories in a personal or professional project, not just used AI chatbots vanilla out of the box.
• Have experience with mobile or web development, even if you are not a full-time engineer. Understanding how things get built makes you a better PM.
• Are an early adopter of the latest technology trends, a follower of influential technology personalities on social media, a reader of blogs or listener of technology podcasts.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We are obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $74,800.00 - USD $183,900.00 / Year*

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.