Sr. Manager, PMT, AI-Enabled HR Platforms

Amazon.com Services LLC; Bellevue (WA); On-site; USD 170,000 - 250,000; Full time

Job summary

Amazon.com Services LLC seeks a Senior Manager of Product Management to own the product vision, strategy, and multi-year roadmap for the HR platforms used by HR professionals to respond to, manage, and resolve employee HR requests across all of Amazon. You will lead a team of PMs and UX Designers, working with 10+ partner teams to decide what gets built, validate it at scale, and ship it.

The role focuses on AI-enabled case management, intelligent workflow automation, proactive issue detection,

Qualifications

• 10+ years of product or program management, product marketing, business development or technology experience
• 6+ years of team management experience
• Bachelor's degree
• Experience with end to end product delivery
• Experience contributing to engineering discussions around technology decisions and strategy related to a product

Responsibilities

• Own the end-to-end product strategy and multi-year roadmap for the HR platforms portfolio.
• Lead the platform convergence program, unifying legacy HR systems into a single platform while serving 19,000+ active users.
• Shape how AI is applied across the portfolio and build products that leverage it.
• Define and own success metrics reflecting employee experience, HR professional experience, and platform health.
• Manage a team of product managers across multiple product lines and develop PM talent.
• Navigate complex stakeholder relationships across 10+ partner teams and manage priority shifts.
• Represent the portfolio in executive reviews and translate progress into business outcomes.
• Make high-judgment prioritization tradeoffs across platform convergence, AI, and global expansion.

Skills

Team leadership

Stakeholder management

Strategy & roadmap

Education

Bachelor's degree

Job description

This role leads the team that defines how HR professionals across Amazon support 1.8 million employees in 60+ countries. The scope is unlike most product roles: one platform, thousands of HR users, and problems that span dozens of languages, cultures, and moments that matter in people's lives.

This Senior Manager of Product Management owns the product vision, strategy, and roadmap for the platforms that HR professionals use every day to respond to, manage, and resolve employee HR requests across all of Amazon. The team includes Product Managers and UX Designers who work backwards from HR professionals and employees to decide what gets built, validate it at scale, and ship it.

The work spans AI-enabled case management, intelligent workflow automation, proactive issue detection, and tools that help HR professionals spend more of their time on the moments that matter most to employees.

Key job responsibilities

• Own the end-to-end product strategy and multi-year roadmap for the HR platforms portfolio, ensuring alignment with PXT organizational goals and the broader HR support mission
• Lead the platform convergence program, sequencing the unification of legacy HR systems into a single modern platform while maintaining uninterrupted service delivery for 19,000+ active users
• Shape how AI is applied across the portfolio, identifying where it creates the most value for HR professionals and employees, and building the products that put it to work
• Define and own success metrics that reflect what matters: employee experience (resolution quality, single-contact resolution, self-service rate), HR professional experience (research time, system complexity, time to resolution), and platform health (adoption, reliability, quality)
• Manage a team of product managers across multiple product lines, developing PM talent and building a high-judgment product culture
• Navigate complex stakeholder relationships across 10+ partner teams where priority shifts, resource constraints, or misalignment create cascading impacts
• Represent the portfolio in executive business reviews and planning cycles, translating technical progress into business outcomes for VP and SVP audiences
• Make high-judgment prioritization tradeoffs across competing demands: platform convergence vs. feature delivery, AI investment vs. reliability, global expansion vs. depth in existing markets
• Champion the voice of the customer by conducting regular site visits and direct engagement with Line HR, Central HR teams, and field PXT professionals
• Partner with engineering leadership to manage capacity allocation across 50+ SDEs, ensuring the right balance between platform delivery, innovation, and operational excellence

About the team

This team sits within Amazon's People eXperience and Technology (PXT) organization and is responsible for the platforms that HR professionals across Amazon use every day to support employees. The team builds and evolves the tools that power how HR requests are received, managed, and resolved across 60+ countries.

The product management team works alongside UX designers, software engineers, data scientists, and applied scientists. On any given day, the work might involve defining the product vision for a new AI-enabled capability, reviewing research from site visits with HR professionals, aligning priorities across 10+ partner teams, or presenting a roadmap to senior leadership. The team operates at the intersection of complex enterprise software, applied AI, and deeply human problems. Every HR interaction starts with an employee who needs help with something that matters to them. Getting it right matters.

The culture is direct, low-ego, and biased toward shipping. The team values clarity over complexity, evidence over intuition, and customer obsession that starts with showing up where HR professionals do their work. This is a team that builds products for people who spend their days helping other people.

Basic Qualifications:

• 10+ years of product or program management, product marketing, business development or technology experience
• 6+ years of team management experience
• Bachelor's degree
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience contributing to engineering discussions around technology decisions and strategy related to a product

Preferred Qualifications:

• Experience delivering consumer software products and services in a high growth environment
• 3+ years of experience presenting to and influencing senior leadership by translating technical and product progress into business outcomes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adher