Sr Manager Personal Loan Strategy

PenFed Credit Union; Washington (District of Columbia); Hybrid; USD 85,000 - 180,000; Full time

Job summary

PenFed Credit Union in Tysons, VA, is seeking a Senior Manager of Personal Loan Strategy to drive growth, expand market presence, and optimize the personal loan portfolio. This hybrid role requires deep consumer lending expertise, strong analytical skills, and experience leading strategic initiatives in a fast-paced environment.

The position collaborates with credit risk, marketing, product, and operations teams to refine customer acquisition, pricing, and portfolio profitability.

Qualifications

• Bachelor's degree required; Master's preferred.
• 10+ years in strategy, business planning, or product management within personal loans or consumer lending.
• Minimum of two years' direct management experience.
• Strong strategic thinking and analytical skills with a track record of growth.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Develop and implement growth strategies to expand personal loan business across new segments, geographies, and channels.
• Conduct market analysis, competitive intelligence, and industry research to identify opportunities.
• Evaluate new products, pricing, and partnerships to enhance profitability and reach.
• Lead cross-functional initiatives with finance, operations, risk, and technology.
• Present insights and strategic recommendations to senior leadership.

Skills

Analytical mindset

Consumer lending

Strategic leadership

Excel

SQL

Tableau

AI tools

Education

Bachelor's degree

Master's degree

Tools

Excel

SQL

Tableau

Job description

Job Overview

PenFed is hiring a (Hybrid) Sr Manager Personal Loan Strategy at our Tysons, Virginia location. We are seeking a Senior Manager of Personal Loan Strategy to drive the growth, expansion, and strategic planning of our Personal Loan business. This role will be responsible for developing and executing strategies to expand market presence, optimize portfolio performance, and identify new opportunities for growth. The ideal candidate will have deep expertise in consumer lending, a strong analytical mindset, and experience leading strategic initiatives in a fast-paced environment.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

Strategic Planning & Market Expansion

• Develop and implement growth strategies to expand the personal loan business across new customer segments, geographies, and distribution channels.
• Conduct market analysis, competitive intelligence, and industry research to identify trends and opportunities for expansion.
• Evaluate new product offerings, pricing models, and partnerships to enhance the portfolio's reach and profitability.
• Drive strategic initiatives to enhance customer acquisition, engagement, and retention.

Business Growth & Performance Optimization:

• Define and track key KPIs, ensuring alignment with business objectives and financial targets.
• Partner with credit risk, marketing, product, and operations teams to optimize the customer journey and improve conversion rates.
• Leverage data analytics and insights to refine strategies, improve underwriting efficiency, and enhance portfolio profitability.
• Identify opportunities for cross-sell, up-sell, and customer lifetime value expansion.

Execution & Stakeholder Management:

• Lead cross-functional initiatives, collaborating with finance, operations, risk, and technology teams to drive execution.
• Present insights and strategic recommendations to senior leadership to influence decision-making.
• Work with external partners, including fintech firms, financial institutions, and distribution partners, to drive growth and innovation.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in related field required, Master's Degree preferred.
• Minimum of ten (10) years of experience in strategy, business planning, or product management within personal loans, consumer lending, or financial services.
• Minimum of two (2) years' direct management experience.
• Strong strategic thinking and analytical skills with a proven track record in driving growth and expansion.
• Deep understanding of credit risk, lending economics, customer acquisition, and retention strategies.
• Experience with market research, data analytics, and competitive intelligence.
• Strong leadership and project management skills with the ability to execute complex initiatives.
• Excellent communication and stakeholder management abilities.
• Proficiency in Excel, SQL, Tableau, or other analytics tools is a plus.
• Experience with A.I. tools preferred.

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

• Agile Product Manager or Product Owner certification a plus.
• Project Management Professional (PMP) certification a plus.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call is required.

Pay Transparency

The anticipated starting salary range for this role is $ 84,700 .00 - $ 179,728.00

This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.

This position is eligible for an individual performance based annual bonus.

Benefits

At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.

Our Purpose

Helping members achieve their dreams since 1935. Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at [e-mail] .