Manager, Salesforce Delivery
PenFed Credit Union
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Résumé du poste
PenFed Credit Union is seeking a Manager of Auto Lending Technology Delivery in a hybrid Tysons, VA position. You will drive end-to-end delivery across lending lifecycle tech, partnering with architecture and engineering to create scalable, secure solutions for members and staff.
You will lead diverse teams, oversee roadmaps, and ensure production stability, governance, and continuous improvement aligned with PenFed standards. A focus on API-led integration and data quality will be essential.
Qualifications
- Bachelor's degree in information technology, Computer Science, Engineering, Business, Finance, or a related field; advanced degree preferred.
- 10+ years of progressive technology delivery, engineering, platform management, or digital transformation experience.
- 5+ years of leadership experience leading multidisciplinary employees and contractors.
- Experience in consumer lending, auto finance, loan origination, underwriting, servicing, or a related regulated financial-services domain.
- Strong knowledge of Agile delivery, quality engineering, DevSecOps, release management, observability, and production support.
- Demonstrated ability to manage budgets, vendors, capacity, delivery risks, and competing priorities.
Responsabilités
- Own and execute the Auto Lending technology roadmap in alignment with business priorities, member needs, risk requirements, and PenFed technology strategy.
- Translate business objectives into sequenced outcomes, release plans, capacity needs, dependencies, and measurable success criteria.
- Balance modernization with regulatory commitments, production stability, technical debt reduction, and lifecycle management.
- Lead delivery across application, eligibility, pricing, underwriting, decisioning, documentation, funding, booking, servicing handoffs, and post-close support.
- Oversee requirements, design, development, testing, release readiness, implementation, and post-production validation.
- Ensure clear ownership, milestones, risks, dependencies, acceptance criteria, and executive-level status reporting.
- Partner with Architecture and Engineering to deliver scalable, secure, supportable solutions aligned with PenFed standards.
- Guide integration across digital channels, loan platforms, credit and identity services, document services, funding, servicing, CRM, analytics, and partner ecosystems.
- Promote API-led integration, reliable data exchange, traceability, observability, data quality, lineage, and reconciliation.
- Embed security, privacy, compliance, audit, and decision-control requirements throughout delivery.
- Ensure solutions support fair, consistent, explainable, and auditable lending processes and protect member information.
- Track remediation commitments and escalating material control, regulatory, delivery, or member-impact risks promptly.
- Own production health, monitoring, incident response, root-cause analysis, problem management, and corrective actions.
- Maintain primary and backup ownership for critical applications, integrations, and operational processes.
- Monitor service, quality, defect, incident, availability, recovery, and delivery metrics to drive improvement.
- Serve as the primary technology delivery partner for Auto Lending business and operations stakeholders.
- Facilitate decisions on scope, priority, funding, capacity, risk acceptance, and delivery tradeoffs.
- Manage vendor delivery, service performance, technology risks, and issue escalation.
- Lead and develop engineers, analysts, quality engineers, technical leads, and contractors.
- Set objectives aligned with member outcomes, delivery commitments, system health, security, and operational excellence.
- Build sustainable capacity, succession coverage, knowledge continuity, and role clarity across onshore and offshore teams.
- This role is responsible for ensuring business continuity.
Connaissances
Formation
Outils
Description du poste
PenFed is hiring a (Hybrid) Manager, Auto Lending Tech Delivery at our Tysons, Virginia location. The Manager, Auto Lending Technology Delivery is responsible for strategy, delivery, operational stability, and continuous improvement of technology capabilities supporting PenFed's auto lending business. The role leads cross-functional technology teams supporting the end-to-end member and employee journey, including application intake, credit decisioning, loan origination, funding, servicing integrations, digital experiences, partner and dealer connectivity, reporting, and operational support.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.
- Own and execute the Auto Lending technology roadmap in alignment with business priorities, member needs, risk requirements, and PenFed technology strategy.
- Translate business objectives into sequenced outcomes, release plans, capacity needs, dependencies, and measurable success criteria.
- Balance modernization with regulatory commitments, production stability, technical debt reduction, and lifecycle management.
- Lead delivery across application, eligibility, pricing, underwriting, decisioning, documentation, funding, booking, servicing handoffs, and post-close support.
- Oversee requirements, design, development, testing, release readiness, implementation, and post-production validation.
- Ensure clear ownership, milestones, risks, dependencies, acceptance criteria, and executive-level status reporting.
- Partner with Architecture and Engineering to deliver scalable, secure, supportable solutions aligned with PenFed standards.
- Guide integration across digital channels, loan platforms, credit and identity services, document services, funding, servicing, CRM, analytics, and partner ecosystems.
- Promote API-led integration, reliable data exchange, traceability, observability, data quality, lineage, and reconciliation.
- Embed security, privacy, compliance, audit, and decision-control requirements throughout delivery.
- Ensure solutions support fair, consistent, explainable, and auditable lending processes and protect member information.
- Track remediation commitments and escalating material control, regulatory, delivery, or member-impact risks promptly.
- Own production health, monitoring, incident response, root-cause analysis, problem management, and corrective actions.
- Maintain primary and backup ownership for critical applications, integrations, and operational processes.
- Monitor service, quality, defect, incident, availability, recovery, and delivery metrics to drive improvement.
- Serve as the primary technology delivery partner for Auto Lending business and operations stakeholders.
- Facilitate decisions on scope, priority, funding, capacity, risk acceptance, and delivery tradeoffs.
- Manage vendor delivery, service performance, technology risks, and issue escalation.
- Lead and develop engineers, analysts, quality engineers, technical leads, and contractors.
- Set objectives aligned with member outcomes, delivery commitments, system health, security, and operational excellence.
- Build sustainable capacity, succession coverage, knowledge continuity, and role clarity across onshore and offshore teams.
*This role is responsible for ensuring business continuity.*
- Bachelor's degree in information technology, Computer Science, Engineering, Business, Finance, or a related field; advanced degree preferred.
- 10+ years of progressive technology delivery, engineering, platform management, or digital transformation experience.
- 5+ years of leadership experience leading multidisciplinary employees and contractors.
- Experience in consumer lending, auto finance, loan origination, underwriting, servicing, or a related regulated financial-services domain.
- Strong knowledge of Agile delivery, quality engineering, DevSecOps, release management, observability, and production support.
- Demonstrated ability to manage budgets, vendors, capacity, delivery risks, and competing priorities.
- Knowledge of auto lending products, credit decisioning, documentation, funding, booking, servicing, and dealer or partner channels.
- Experience with cloud platforms, CRM, APIs, event-driven architecture, data platforms, workflow automation, and modern engineering toolchains.
- Salesforce development experience, including Salesforce platform integrations, is a plus.
- Experience operating within financial-services security, privacy, audit, and regulatory control frameworks.
- Agile, Scrum, SAFe, PMP, cloud, IT service management, or relevant technology certification.
- Experience in using A.I. tools preferred.
This position will supervise employees.
There are no licenses or certifications required for this position.
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Ability to travel to various worksites and be on call may be required.
The anticipated starting salary range for this role is $ 84,700 .00 - $ 185,293.00
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
Helping members achieve their dreams since 1935. Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at Careers@PenFed.org .
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