Sr. Manager, Patient Access Liaison – Dallas

Viridian Therapeutics; Dallas (TX); Hybrid; USD 190,000 - 220,000; Full time

Benefits offered by this job

Competitive pay and stock options for

Job summary

Viridian Therapeutics is seeking a remote Patient Access Liaison (PAL) to support patients, caregivers, physicians, and infusion staff across the Dallas region. You will educate on medication access, coordinate with payers and providers, and help patients navigate insurance and affordability resources.

Reporting to the Director of Patient Access Liaisons, you will drive cross-functional collaboration, monitor region KPIs, and contribute to product launch plans while maintaining a high standard

Qualifications

• 5+ years of experience in biotech/pharmaceuticals, preferably in Patient Services as a patient-facing contributor.
• Experience as a field-based team member (e.g., FRM, PAL, Market Access).
• Strong understanding of payer dynamics, specialty pharmacy, HUB models, and overcoming access challenges.
• Experience with rare disease or specialty therapeutics is a plus.
• Strong business acumen, communication, and analytical skills.
• Demonstrated strong written and verbal communication skills.
• Proven mindset of proactive continuous improvement.
• Efficient independent worker with ability to focus and drive for results.
• Ability to travel up to 50%.

Responsibilities

• Serve as the primary point of contact for patients and caregivers for supplemental education and questions related to medication access and administration of Viridian therapies.
• Coordinate treatment with physicians, infusions centers, pharmacies and payers to prioritize the needs, experiences, and well-being of patients and document details in CRM.
• Develop and maintain relationships with patients and caregivers by creating a communication plan tailored to the needs of the patient and their care team.
• Educate patients, healthcare professionals and infusion center staff on insurance coverage and the process for obtaining therapy.
• Provide information on affordability resources, as needed.
• Collaborate effectively across a matrix organization to align priorities, share insights, communicate seamlessly and resolve issues.
• Within the assigned region, monitor KPIs to ensure optimal performance.
• Execute training of ViridianCares with internal and external employees where appropriate.
• Foster a culture ofcompliance, collaboration, patient-centricity, and accountability

Skills

Patient education

Cross-functional collaboration

Communication skills

Travel readiness

Biotech/pharma experience

Tools

Microsoft Office

Job description

• Base Pay $190,000.00 - $220,000.00 / Year
• Job Category Commercial
• Employee Type FT Exempt

At Viridian, we are focused on developing best-in-class medicines for people living with autoimmune and rare diseases. Leveraging our team’s expertise in antibody discovery and engineering, we have created a robust pipeline of differentiated investigational therapeutic candidates for well-validated targets.

Reporting to the Director of Patient Access Liaisons, the Patient Access Liaison (PAL) provides logistical and non-medical education to patients, caregivers, physicians, nurses, office, and infusion center staff. The PAL is a member of Viridian’s Patient Services team and is responsible for executing strategies that enhance patient access to Viridian therapies by minimizing access barriers and ensuring a consistent, compliant, and high-quality support experience for patients. This role will be an integral part of product launch plans.

The PAL role is fully remote and covers the following areas: Dallas. Travel for meetings and customer engagements may be required at the discretion of management.

Responsibilities(including but not limited to):

• Serve as the primary point of contact for patients and caregivers for supplemental education and questions related to medication access and administration of Viridian therapies
• Coordinate treatment with physicians, infusions centers, pharmacies and payers to prioritize the needs, experiences, and well-being of patients and document details in CRM
• Develop and maintain relationships with patients and caregivers by creating a communication plan tailored to the needs of the patient and their care team
• Educate patients, healthcare professionals and infusion center staff on insurance coverage and the process for obtaining therapy
• Provide information on affordability resources, as needed
• Collaborate effectively across a matrix organization to align priorities, share insights, communicate seamlessly and resolve issues
• Within the assigned region, monitor KPIs to ensure optimal performance
• Execute training of ViridianCares with internal and external employees where appropriate
• Foster a culture ofcompliance, collaboration, patient-centricity, and accountability

Qualifications:

• 5+ years of experience in biotech/pharmaceuticals, preferably in Patient Services as a patient-facing contributor
• Proven success as a field-based team member (e.g., FRM, PAL, Market Access)
• Strong understanding of payer dynamics, specialty pharmacy, HUB models, and overcoming access challenges
• Expertise in rare disease or specialty therapeutics is a plus
• Strong business acumen, communication, and analytical skills
• Demonstrated strong written and verbal communication skills
• Proven mindset of proactive continuous improvement
• Efficient independent worker with ability to focus and drive for results
• Strong attention to detail
• Ability to work in a fast-paced environment and to handle multiple tasks
• Strong commitment to ethical standards
• Proficient with Microsoft Office suite (i.e., Word, PowerPoint, Excel, Outlook, SharePoint, etc.)
• Ability to travel up to 50%
• The salary range for this position is commensurate with experience

Viridian offers a comprehensive benefits package including:

• Competitive pay and stock options for all employees
• Competitive medical, dental, and vision coverage
• Fertility and mental health programs
• Short- and long-term disability coverage
• Life, Travel and AD&D
• 401(k) Company Match with immediate company vest
• Employee Stock Purchase plan
• Generous vacation plan and paid company holiday shutdowns
• Various mental, financial, and proactive physical health programs covered by Viridian

Viridian Therapeutics, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, or retaliation of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by Federal, State, and Local laws. Viridian will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Viridian Therapeutics, Inc participates in E-Verify, the federal program for electronic verification of employment eligibility.