SR Manager Operations

UNIVERSAL MANAGEMENT SERVICES; Racine (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Universal Logistics in Racine, Wisconsin is seeking an Operations Manager to oversee day-to-day warehouse activities, ensure safety and quality, and meet customer expectations. You will lead supervisors and hourly staff, drive operational performance, and coordinate with CNH operations to deliver materials accurately and on time.

Ideal candidates have 3+ years of leadership in warehousing or logistics, strong inventory control knowledge, and experience managing KPIs.

Qualifications

• 3+ years of leadership experience in warehousing or logistics.
• Strong understanding of warehouse operations and material flow.
• Experience managing KPIs, labor planning, and operational performance.

Responsibilities

• Lead daily warehouse operations including pick/pack, sequencing, and inventory control.
• Supervise and develop supervisors, team leads, and hourly associates.
• Drive safety, productivity, quality, and inventory accuracy across the operation.
• Monitor labor utilization, staffing levels, and workflow to optimize performance.
• Partner with customer and internal teams to resolve issues and maintain service levels.
• Analyze operational KPIs and identify opportunities to improve efficiency and accuracy.
• Lead coaching, performance management, and development initiatives.
• Support continuous improvement projects to reduce waste and improve results.
• Ensure compliance with customer requirements, company policies, and safety standards.

Skills

Leadership

Warehouse operations

Inventory control

KPIs

Communication

Education

Associate's or Bachelor's Degree preferred

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?

Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.

Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!

Logistics Insight Corporation (LINC) , a subsidiary of Universal Logistics Holdings, Inc. , is a leading third-party logistics (3PL) provider offering a comprehensive range of supply chain services. Through an experienced management team and advanced technology, LINC delivers customized logistics solutions that drive efficiency, accuracy, and cost savings for its customers.

This position is based in Racine, Wisconsin , supporting Case New Holland (CNH) operations. The facility provides warehouse services including pick and pack, sequencing, inventory management, and production support, ensuring critical materials are delivered accurately and on time.

Position Overview

The Operations Manager is responsible for overseeing the day-to-day warehouse operation, ensuring safety, productivity, quality, and customer expectations are consistently achieved. This individual will lead supervisors and hourly associates while driving operational performance, employee development, and continuous improvement initiatives throughout the facility.

Key Responsibilities

• Lead daily warehouse operations, including pick and pack, sequencing, inventory control, shipping, and receiving activities.
• Supervise and develop Operations Supervisors, Team Leads, and hourly associates.
• Drive safety, productivity, quality, and inventory accuracy throughout the operation.
• Monitor labor utilization, staffing levels, workflow, and operational performance.
• Partner with the customer and internal leadership teams to resolve operational issues and maintain service levels.
• Analyze operational KPIs and identify opportunities to improve efficiency, accuracy, and overall performance.
• Lead employee coaching, performance management, corrective actions, and development initiatives.
• Support continuous improvement projects aimed at reducing waste and improving operational results.
• Ensure compliance with customer requirements, company policies, inventory controls, and safety standards.
• Maintain strong communication across operations, quality, materials, and customer teams.

Qualifications

• 3+ years of leadership experience in warehousing, logistics, distribution, manufacturing, or transportation operations.
• Previous experience leading supervisors, team leads, or large hourly workforces preferred.
• Strong understanding of warehouse operations, inventory control, production support, and material flow.
• Experience managing KPIs, labor planning, and operational performance.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office and warehouse management systems.
• Associate's or Bachelor's Degree preferred; equivalent experience will be considered.