Sr Manager of Service

Voith GmbH Group; York (York County); On-site; USD 120,000 - 160,000; Full time

Job summary

Voith Group in York, PA seeks a Sr Manager of Service to lead regional service delivery and grow Voith's HyService business in North America. You will manage a team of technical advisors and field engineers, drive proposals and sales, and ensure successful project execution with P&L responsibility.

The role requires extensive service and sales leadership experience, travel up to 40%+, and strong customer relationship skills. Fluency in Spanish is preferred; engineering background is expected.

Qualifications

• 10+ years of experience in a senior service or sales management role.
• Proven sales experience with closing orders.
• Spanish language preferred.
• Willingness to travel up to 40%+.
• Strong leadership and customer relationship skills.

Responsibilities

• Develop HyService opportunities and drive growth in North America.
• Lead regional service hub team and manage proposals.
• Interface with customers for HyService CAPEX and OPEX.
• Oversee invoicing, billing, and collections with SPMr support.
• Ensure project execution and P&L for the service hub.

Skills

Sales experience

Leadership

Team management

Negotiation

Spanish speaking

Willing to travel

Education

University diploma in Engineering or equivalent

Tools

SalesForce

SAP

Job description

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of € 4,8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Hydro is hiring for:

Sr Manager of Service
York, PA

Interested to learn about Voith? Check out our video " Voith Careers " on YouTube.

Reasons you’ll love working here:

• Flexibility with Work/Life Balance
• Dress for Your Day Dress Code
• Great Compensation and Benefits Package
• Leadership and Professional Development Opportunities

Summary:

Our Service Manager is a self-motivated, reliable and dynamic individual with an entrepreneurial spirit, capable of leveraging their relationship to deliver high value products and services to our customers. Responsible for quoting and execution of all OPEX (Operational Expenditure) projects in North America. Managing a team of Technical Advisors/Field Engineers to successfully execute OPEX service projects. Working with customers to generate opportunities to grow the Voith Service Business in North America. Work with key local stake holders to provide best in class service experience to Voith customer base.

Responsibilities:

OTO: Proposals, Sales and Business Development

• Business Development advocate for all HyService Opportunities (OPEX, CAPEX, AUTOM/DIGITAL and SPARES)
• Lead the strategy for growth of their service region.
• Conduct frequent customer visits to generate growth and identify leads.
• Strengthen customer relationships and develop new customers.
• Drive sales and marketing of new services and products.
• Lead and develop the regional service hub team
• Manage opportunities in SalesForce.

Other responsibilities:

• Develop winning OPEX proposals working together with the Service PMr (SPMr).
• Be the customer interface for all HyService proposals (CAPEX, OPEX, SPARES and AUTOM/DIGITAL).
• Manage the handed over warranty work.

OTC: Project Execution

• Ensure OPEX and SPARES projects are properly managed in their region.
• Be the face to the customer for HyService projects in the region.
• Profit/Loss responsibility for the service hub.
• Manage on site resource and contractor supplier schedule (with the support of the SPMr).
• Responsible for overall direct employee management.
• Manage T/A billable time to targets.
• Invoicing and collections of payment (with support of the SPMr and SCs).

Requirements:

• At least 10 years or more of experience in similar role.
• University diploma in Engineering or equivalent industry experience.
• Intrinsically motivated.
• Spanish speaking preferred
• Service mindset
• Sales experience with proven record of closing orders.
• Experience and technical understanding of Hydro turbines, generators and balance of plant equipment.
• Comfortable with full accountability.
• Good personal skills, team player.
• Able to work in a team with remote participants.
• Fully computer literate MS office suite.
• SalesForce and SAP experience are an asset.
• Up to 40% or more of travel time to various customer/project sites is required

Don’t meet every single requirement but think you would be a good fit for our team? We encourage you to apply – your unique skills may be just what we need for this or other roles!

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.