Sr. Manager of Customer Supply Chain

Feastables; Chicago (IL); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

100% employer paid medical, dental, &视

401(k) with an employer match

Unlimited PTO

Delicious chocolate & snacks

Job summary

Feastables is seeking a Sr. Manager of Customer Supply Chain to lead end-to-end order management for US retail customers, own onboarding processes and launch timelines, and develop KPI dashboards.

You will partner with sales, planning, ops, logistics and finance in a fast-paced, entrepreneurial setting, drive continuous improvement, coach a growing team, and be willing to travel to visit customers.

Qualifications

• 5–7 years experience in Customer Supply Chain, customer operations, order fulfillment, supply chain operations, or related functions.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Entrepreneurial mindset with a ‘self-start’ attitude.
• Strong analytical skills and advanced MS Excel.
• Willingness to travel to visit customers.

Responsibilities

• End-to-end order management for US retail businesses.
• Own customer onboarding process and launch timelines.
• Develop & maintain customer scorecards tracking KPIs and critical business metrics.
• Monitor customer inventory and weeks of stock in coordination with Planning.
• Collaborate with sales, planning, ops, logistics, finance to align supply chain processes.

Skills

Order management

Cross-functional collaboration

Analytical skills

Entrepreneurial mindset

Strong communication

Time management

Travel readiness

Problem-solving

Tools

Netsuite

Key Customer Portals

WMS tools

Job description

Feastables is on a mission to create the world's most engaging brand. As the CPG industry teeters on the edge of transformation, trust has shifted from traditional corporate giants to innovative individual creators. With the backing of MrBeast, the world's most influential creator, and our unwavering commitment to transparency and superior quality, we are strategically positioned to become the go-to snacking brand for future generations.

At the heart of our ethos is the belief that anything is possible. This belief ignites our innovation and drives us to push boundaries. It's what enables us to deliver incredible products and unique, engaging experiences that keep our fans and customers coming back for more.

Though recognized for our chocolate bars, our vision goes beyond a single product category. We aim to offer a diverse product range, each item tailored to meet our customers' unique tastes and needs. Regardless of the variety, all of our products share a common trait - the guarantee of quality and fun that Feastables is known for.

We're not just building a brand; we're crafting a legacy and just getting started. We are charting an unprecedented path, at an unbelievable velocity, and seeking extraordinary individuals to help us shape the next iconic global brand. Together, we will build something truly remarkable that will resonate with customers worldwide and stand the test of time.

About The Role:

As the Sr. Manager of Customer Supply Chain at Feastables, you will play a critical role in building out key customer partnerships and ensuring execution that delivers for those customers is top notch in the industry. The right person will be an entrepreneur with an eagerness to learn and adapt while helping Feastables achieve its growth potential.

This is an amazing opportunity for a highly-motivated, creative individual with a background in CPG operations capable of both hands-on individual contribution and strong leadership in a dynamic, entrepreneurial environment.

What You’ll Be Doing:

• End to end order management of US retail businesses
• Own customer onboarding process and launch execution timelines
• Develop & maintain customer scorecards tracking KPIs and critical business metrics. Present key findings on regular cadence to internal stakeholders
• Monitor customer inventory and weeks of stock – partner closely with Supply and Demand Planning to understand customer ordering volumes, cadences and patterns
• Collaborate with internal (sales, planning, ops, logistics, finance) and external stakeholders to align supply chain processes, support in store activations, and resolve operational issues
• Develop a thorough understanding of key account needs and requirements and prepare solutions to support their needs
• Support demand planning and sales forecasting processes with relevant customer data insights to support smooth execution of new product launches, planogram changes, and sales activations
• Partner cross functionally to support weekly sales pacing and SO&E objectives
• Hire, train, coach and develop Customer Supply Chain team though regular 1:1s and performance reviews

Recipe For Success:

• 5-7 years experience in Customer Supply Chain, customer operations, order fulfillment, supply chain operations, or related functions
• Ability to handle multiple tasks simultaneously, maintain focus, and adapt to a variety of challenges in a fast-paced environment
• Entrepreneurial mindset with a ‘self-start’ mentality
• Problem-solver seeking innovative and creative solutions with a consistent focus on details
• Be comfortable with a workday and schedule that isn’t always highly structured or predictable – this is not a ‘punch in, punch out’ role
• Strong analytical skills are a must have
• Advanced MS Excel skills
• Strong sense of urgency and time management
• Must be highly organized and strong communicator with proven cross functional experience
• A team player: ability to work and make decisions autonomously with appropriate levels of collaboration and engagement with the team to ensure alignment
• Ability to effectively manage workload, meet deadlines and ensuring quality output
• Ability to conduct detailed procedures in a time constrained environment
• Strong written and verbal communication skills
• Able to work independently and within a team
• Ability to travel to visit customers as appropriate
• Experience with Netsuite, Key Customer Portals, and WMS tools

Why Feastables?

We believe in transparency - not just in our ingredients, but in how we hire. When making compensation decisions, we consider many factors like role level, market data, location, and relevant experience and skills. For this role, we expect the annual base salary to fall between $100,000-$130,000.

Beyond salary, we offer a thriving culture where you’ll have interesting problems to solve with the autonomy you need to make a difference. And, of course, we have the perks/benefits to enable you to do your best work.

• 100% employer paid option for medical, dental, and vision
• 401(k) with an employer match
• Unlimited PTO policy
• Delicious chocolate & snacks of course!