Sr. Manager, Mental Well-Being Ops Innovation & Tech

Hispanic Alliance for Career Enhancement; Washington; Hybrid; USD 67,900 - 199,144; Full time

Job summary

CVS Health is seeking a Senior Manager, Operations Innovation to lead technology-enabled transformation across Operations in healthcare. The role shapes roadmaps, builds business cases, and partners across Operations, Product, Technology, Finance, Strategy, and Analytics to deliver measurable outcomes.

The ideal candidate has 7+ years in healthcare strategy or analytics, strong analytical and executive communication skills, and experience driving cross-functional initiatives in matrixed

Qualifications

• 7+ years of experience in healthcare strategy, product, analytics, or a related field.
• Demonstrated success leading complex, cross-functional initiatives in matrixed organizations.
• Strong analytical and quantitative skills, including advanced Excel proficiency; experience with SQL, Tableau, Power BI, Looker or similar tools is a plus.
• Experience developing business cases, ROI analyses, financial models, and executive-level recommendations.
• Ability to synthesize complex data into clear insights, decisions, and action plans.
• Exceptional communication, executive presentation, and stakeholder management skills.
• Proven ability to balance strategic thinking with operational execution.
• Strong project and program management capabilities, including risk management, prioritization, and delivery oversight.
• Ability to navigate ambiguity, influence without authority, and drive results in fast-paced environments.
• Strong ownership, accountability, attention to detail, and bias for action.

Responsibilities

• Identify opportunities to improve operational performance, member experience, scalability, and efficiency through technology, automation, and AI.
• Evaluate emerging technologies and develop strategies to enhance member engagement and self-service capabilities.
• Serve as a strategic partner to Mental Well-being Operations leadership by providing structured problem-solving, data-driven insights, and clear, decision-oriented recommendations.
• Lead opportunity assessments, feasibility analysis, and solution evaluation.
• Develop executive-ready business cases, ROI analyses, financial models, and investment recommendations.
• Partner across Operations, Product, Technology, Finance, Strategy, Clinical, and Analytics teams to validate concepts and prioritize investments.
• Lead a portfolio of technology-enabled initiatives from concept through implementation and scale.
• Translate business needs into requirements, workflows, operating models, and user experiences.
• Drive launch readiness, testing, adoption, change management, and value realization.
• Partner with Technology and Product teams to ensure solutions are scalable, usable, and aligned with business needs.
• Develop and manage execution plans, milestones, dependencies, risks, and success metrics.
• Provide concise, transparent communication to stakeholders and leadership regarding progress, risks, and outcomes.
• Define KPIs and performance frameworks to measure adoption, operational impact, financial outcomes, and member experience.
• Analyze business, workforce, operational, and member data to identify trends, opportunities, and improvement actions.
• Establish reporting and governance processes to monitor performance and optimize results over time.

Skills

Strategic thinking

Cross-functional leadership

Analytical skills

Excel

SQL

Tableau

Power BI

Looker

Education

Bachelor's degree

Advanced degree or equivalent experience

Tools

SQL

Tableau

Power BI

Looker

Job description

CVS Health is seeking a Senior Manager, Operations Innovation to lead technology-enabled transformation across Operations in healthcare. The role shapes roadmaps, builds business cases, and partners across Operations, Product, Technology, Finance, Strategy, and Analytics to deliver measurable outcomes.

The ideal candidate has 7+ years in healthcare strategy or analytics, strong analytical and executive communication skills, and experience driving cross-functional initiatives in matrixed