Senior Manager, Mental Well-Being Ops Innovation

Hispanic Alliance for Career Enhancement; Nevada (IA); Hybrid; USD 67,900 - 199,144; Full time

Benefits offered by this job

Health benefits

Job summary

CVS Health is seeking a Senior Manager to drive technology‑enabled transformation across Mental Well‑being Operations. You will identify high‑value opportunities, build business cases, and lead cross‑functional execution to improve member experience and scalability.

The role requires deep analytical and strategic thinking, hands‑on execution, and comfort navigating matrixed organizations. Travel and a strong focus on data‑driven outcomes are expected.

Qualifications

• 7+ years of experience in healthcare strategy, product, analytics, technology, innovation, or a related field.
• Demonstrated success leading complex, cross‑functional initiatives in matrixed organizations.
• Strong analytical and quantitative skills with advanced Excel; experience with SQL, Tableau, Power BI, Looker or similar tools is a plus.
• Experience developing business cases, ROI analyses, financial models, and executive‑level recommendations.
• Ability to synthesize complex data into clear insights, decisions, and action plans.
• Exceptional communication, executive presentation, and stakeholder management skills.
• Proven ability to balance strategic thinking with operational execution.

Responsibilities

• Identify opportunities to improve operational performance, member experience, scalability, and efficiency through technology, automation, and AI.
• Evaluate emerging technologies and develop strategies to enhance member engagement and self‑service capabilities.
• Serve as a strategic partner to Mental Well‑being Operations leadership with data‑driven insights and clear recommendations.
• Lead opportunity assessments, feasibility analysis, and solution evaluation.
• Develop executive‑ready business cases, ROI analyses, financial models, and investment recommendations.
• Partner across Operations, Product, Technology, Finance, Strategy, Clinical, and Analytics to validate concepts and prioritize investments.
• Lead a portfolio of technology‑enabled initiatives from concept through implementation and scale.
• Translate business needs into requirements, workflows, operating models, and user experiences.
• Drive launch readiness, testing, adoption, change management, and value realization.
• Partner with Technology and Product teams to ensure scalable solutions.
• Develop and manage execution plans, milestones, risks, and success metrics.
• Provide concise, transparent communication to stakeholders and leadership on progress and outcomes.
• Define KPIs and performance frameworks to measure adoption and financial impact.
• Analyze data to identify trends, opportunities, and improvement actions.
• Establish reporting and governance processes to monitor performance.

Skills

Strategic thinking

Stakeholder management

Project management

Data analysis

Executive communication

Education

Bachelor's degree

Advanced degree or equivalent experience preferred

Tools

Excel

SQL

Tableau

Power BI

Looker

Job description

CVS Health is seeking a Senior Manager to drive technology‑enabled transformation across Mental Well‑being Operations. You will identify high‑value opportunities, build business cases, and lead cross‑functional execution to improve member experience and scalability.

The role requires deep analytical and strategic thinking, hands‑on execution, and comfort navigating matrixed organizations. Travel and a strong focus on data‑driven outcomes are expected.