Sr Manager, Membership Operations

AllyGPO, Inc.; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

AllyGPO, Inc. is seeking a senior leader to oversee Membership Operations, developing scalable processes grounded in the GPO business, members, and partners.

You will assure data quality, manage contracts with Corporate Accounts, and publish rosters in line with contract requirements. You will collaborate across Marketing, Analytics, Contract Operations, Sales, Data & Analytics, Product, and executive leadership; lead and develop a high-performing team, and drive continuous improvement in

Qualifications

• Bachelor's degree or equivalent combination of education and relevant work experience.
• 5+ years of experience in Membership Operations and contracting.
• Strong legal and contractual acumen, with the ability to explain contract terms and requirements clearly.
• Collaborative approach to identifying and resolving operational challenges and bottlenecks.
• Bias toward action with a discipline to build scalable processes.
• Strong verbal and written communication skills.
• Demonstrated ability to build trusted cross-functional relationships.
• Strong project management skills and ability to coordinate multiple initiatives.

Responsibilities

• Develop operational processes and strategies that scale in breadth and depth, grounded in the GPO business, our members, and our partners.
• Ensure the quality and integrity of membership operations data.
• Partner with Corporate Accounts to negotiate, execute, and maintain GPO contracts.
• Ensure membership rosters are published in accordance with GPO contract requirements.
• Serve as a key resource to Marketing, Analytics, Contract Operations, and Sales while supporting strategic planning and member conversion initiatives.
• Partner with Sales to coordinate upcoming and active member onboardings, ensuring a seamless transition to AllyGPO and successful account setup.
• Build strong, collaborative relationships across Corporate Accounts, Sales, Contract Operations, Data & Analytics, Product, Marketing, and executive leadership.
• Lead and develop the teams that make up Membership Operations.
• Foster a culture of continuous improvement by evaluating and refining internal workflows and operational processes.
• Develop quality control resources and workflows that improve data collection, integrity, automation, and reporting.
• Proactively identify and solve operational challenges before they become larger issues through curiosity, critical thinking, and a hands-on approach.
• Manage and develop a high-performing team that consistently achieves departmental and company goals.
• Perform other duties as assigned.

Skills

Membership Ops

Contracting

Project Management

Communication

Cross-functional Collaboration

Team Leadership

Education

Bachelor's degree or equivalent

Job description

Responsibilities

• Develop operational processes and strategies that scale in breadth and depth, grounded in an understanding of the GPO business, our members, and our partners.
• Ensure the quality and integrity of membership operations data.
• Partner with Corporate Accounts to negotiate, execute, and maintain GPO contracts.
• Ensure membership rosters are published in accordance with GPO contract requirements.
• Serve as a key resource to Marketing, Analytics, Contract Operations, and Sales while supporting strategic planning and member conversion initiatives.
• Partner with Sales to coordinate upcoming and active member onboardings, ensuring a seamless transition to AllyGPO and successful account setup.
• Build strong, collaborative relationships across Corporate Accounts, Sales, Contract Operations, Data & Analytics, Product, Marketing, and executive leadership.
• Lead and develop the teams that make up Membership Operations.
• Foster a culture of continuous improvement by evaluating and refining internal workflows and operational processes.
• Develop quality control resources and workflows that improve data collection, integrity, automation, and reporting.
• Proactively identify and solve operational challenges before they become larger issues through curiosity, critical thinking, and a hands-on approach.
• Manage and develop a high-performing team that consistently achieves departmental and company goals.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree or equivalent combination of education and relevant work experience.
• 5+ years of experience in Membership Operations and contracting. Experience with specialty drug group purchasing is preferred.
• Strong legal and contractual acumen, with the ability to explain contract terms and requirements in clear, non-technical language.
• Collaborative approach to identifying and resolving operational challenges, process gaps, bottlenecks, and opportunities.
• Bias toward action and problem solving, balanced with the discipline to build scalable, sustainable processes rather than temporary fixes.
• Strong verbal and written communication skills.
• Demonstrated ability to build trusted relationships and cross-functional partnerships.
• Strong project management skills, including the ability to manage multiple initiatives and effectively coordinate cross-functional teams.
• Ability to work independently, prioritize competing responsibilities, and meet deadlines in a fast-paced environment.