Sr. Manager, MedTech CxM Commercial Platforms - Marketing

Johnson & Johnson Innovative Medicine; Washington; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Johnson & Johnson, a global healthcare leader, seeks a Sr. Manager, MedTech CxM Commercial Platforms - Marketing, to be located in Raritan, NJ. Remote work options may be considered case-by-case and with company approval.

The role owns vision and prioritization of platform-level features, enabling platform squads, and partnering with architects to ensure enterprise standards. It oversees multi-million-dollar budgets and drives business value within MedTech Global Commercial Marketing.

Responsibilities

• Visionary leader primarily responsible for platform/product strategy and ensuring business value realization and outcomes
• Own end-to-end platform lifecycle activities including technical leadership driving the vision, strategy, prioritization, delivery, performance management for the platform
• Enable AI-driven and data-centric lifecycle processes across the ecosystem
• Ensure scalability, reliability, and standardization and reduce fragmentation across OpCos / legacy systems
• Cross-Functional alignment with Product Owners and Product/Platform Architects to build a technical backlog that optimizes business value
• Manage cross-team dependencies in roadmaps and backlog, refine technical backlog balancing value, feasibility, cost and delivery timelines
• Vendor management and partnerships with suppliers, staying current on tech trends in CxM Marketing
• Drive interaction model between product & platform teams with clear cadences and decision rights
• Ensure CxM Marketing platform fits Enterprise Architecture guidelines (APIs, security, data standards)
• Drive selection of platform solutions (CloudX strategy) balancing resilience, cost, quality and time
• Manage budgets and resource plans based on objectives and timing
• Accountable for Dynamics CxM System Change Control, Risk Management, and IT procedures across platform/products
• Drive continuous improvement via automation, insights & metrics, coaching Product Owners/Managers
• Office Operations role for onboarding/offboarding, ISRM, GxP, SOX controls
• Manage a team of contributors and conduct performance management
• Responsible for on-call rotations, incident triage and root-cause analysis

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Multi-Family Technology Product & Platform Management

Job Category:

People Leader

All Job Posting Locations:

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Job Description:

We are searching for the best talent for a Sr. Manager, MedTech CxM Commercial Platforms - Marketing to be located in Raritan, NJ. Remote work options may be considered on a case-by-case basis and if approved by the Company.

Position Summary

The Sr. Manager, MedTech CxM Commercial Platforms leader owns the vision and prioritization of platform level features to meet business and technical needs, and enables platform and product squads. This role serves as a direct line of accountability for technical delivery and value realization and works in partnership with platform supporting architects to ensure enterprise, compliance and risk standards are embedded into platform solutions. As part of the MedTech Global Commercial organization, this role will work with business owners, product management, portfolio partners, architecture and suppliers in CxM and digitally connected domains to align the direction and solution intent while managing a multi-million-dollar budget.

This person will drive business value & outcomes related to MedTech Global Commercial CxM solutions and connected digital capabilities to enhance capabilities, insights, business process and automations for the MedTech sector while focusing on Marketing Platform capability enablement.

This individual will deeply understand user needs and expected business value, delivering solutions that unlock efficiency and drive progress against critical metrics to improve MedTech Global Commercial, specifically in the domain of Marketing.

Major Duties & Responsibilities

• Visionary leader primarily response for platform/product strategy and ensure business value realization and outcomes
• Own end-to-end platform lifecycle activities including technical leadership driving the vision, strategy, prioritization, delivery, performance management for the platform, including Production Operations processes and services.
• Enable AI-driven and data-centric lifecycle processes across the ecosystem
• Ensure scalability, reliability, and standardization and reduce fragmentation across OpCos / legacy systems
• Cross-Functional alignment (product, Architecture, portfolio) and collaborate with Product Owners and Product/Platform Architects to build a technical backlog that optimizes business value in partnership with supporting teams
• Work in close partnership with the Platform Architect and technology counterparts to manage cross-team dependencies in roadmaps and backlog, refine technical backlog by leveraging product roadmaps and by anticipating functional and non-functional requirements while balancing business value and technical feasibility, cost and delivery timelines
• Strong vendor management and partnership with our suppliers and act as the expert in the field understanding latest tech trends in the space of CxM Marketing
• Drive the interaction model between the product & platform teams for short-, medium- and long-term business and technical needs. Maintain clear cadences, standards and best practices to ensure clarity and agreement of decision rights leading to empowered teams working with minimal friction.
• Ensure the CxM Marketing platform fits into the broader Enterprise Architecture guidelines and standards, e.g., APIs, security controls, approved technologies, data standards, etc. and maintain leading expertise on tech capabilities relevant to the platform
• Drive selection of platform solutions, e.g., CloudX strategy, including build vs. buy decision. Collaborate with Lead Engineers on the architecture of critical capabilities & solution which balance constraints such as resiliency, cost, quality and time.
• Manage effort to build financial budgets and resource plans based on solution objectives, key deliverables and timing
• Accountable for Microsoft Dynamics CxM System Change Control, Risk Management Processes and related IT Procedures across the platform and products
• Drive continuous improvement across the platform and products through automation, insights & metrics, best practices, and coaching Product Owner & Product Managers on platform consumption best practices ensuring consistency across the platforms
• Engage in an Office Operations role to process onboarding and off-boarding of stable team resources. Implement necessary ISRM, GxP, SOX, Asset mgmt. and other (compliance) control processes.
• Manages a team of individual contributors and/or Supervisors and is accountable for conducting effective performance management.
• Responsible for on-call on and off business hour rotations, lead incident triage and restoration, and drive root-cause analysis with corrective and preventive actions

Qualifications

Experience and Education