Manager, Technical Platform Owner – Legacy Marketing

6090-Johnson & Johnson Services Inc. Legal Entity; Raritan (NJ); Hybrid; USD 102,000 - 177,000; Full time

Benefits offered by this job

Retirement plan

401(k) plan

Job summary

Johnson & Johnson in New Jersey seeks a Manager, Technical Platform Owner – Marketing to lead a global CXM platform strategy on Microsoft Dynamics. You will partner with senior stakeholders, coordinate cross‑functional teams, and own end‑to‑end platform delivery across marketing experiences.

Ideal candidates have 7+ years in IT leadership, strong financial acumen, and experience in regulated manufacturing environments. Remote work may be considered; travel up to 10% within North America.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, IT or related field.
• 7+ years of related IT experience with leadership in delivery and support.
• Experience translating business needs into technology roadmaps and budgets.

Responsibilities

• Lead planning and education platform transformation in alignment with IT strategy.
• Serve as trusted technology partner to site leadership and stakeholders.
• Own demand, prioritization, delivery, and lifecycle management of site tech.
• Ensure enterprise alignment, cost optimization, and risk management.
• Drive innovation and maintain reliability across platforms.

Skills

Budget Management

Business Architecture

Product Knowledge

Leadership

Strategic Planning

Team Management

Technical Credibility

Cross-functional Collaboration

Agile Methodologies

Education

Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field

Tools

Microsoft Dynamics

CRM systems

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Technology Product & Platform ManagementJob Sub Function: Multi-Family Technology Product & Platform ManagementJob Category: People LeaderAll Job Posting Locations: Alabama (Any City), Alabama (Any City), Alaska (Any City), Arizona (Any City), Arkansas (Any City), California (Any City), Colorado (Any City), Connecticut (Any City), Delaware (Any City), Florida (Any City), Georgia (Any City), Hawaii (Any City), Idaho (Any City), Illinois (Any City), Indiana (Any City), Iowa (Any City), Kansas (Any City), Kentucky (Any City), Louisiana (Any City), Maine (Any City), Maryland (Any City), Massachusetts (Any City), Michigan (Any City), Minnesota (Any City), Mississippi (Any City) {+ 26 more}Job Description: We are searching for the best talent for a Manager, Technical Platform Owner – Marketing to be located in Raritan, NJ.Remote work options may be considered on a case-by-case basis and if approved by the Company. This position may require up to 10% travel within the New Jersey/area and occasionally across North America/OUS.

J&J MedTech's commercial transformation program is designed to unify Sales, Marketing, Customer Pricing & Quoting (CPQ), Professional Relations & Operations (PR&O), Customer Service, and Service & Repair into a single AI-powered platform built on Microsoft Dynamics technologies. It aims to replace fragmented systems, disconnected processes, and siloed data with one integrated customer engagement ecosystem.

This person will serve as the global technical platform leader for the MedTech Global CXM Platform in Microsoft Dynamics, creating a connected ecosystem of platform, data, and intelligence across MSD, Teams, Outlook, Co-Pilot, and additional interconnected global commercial platforms. This role focuses specifically on Marketing platform experiences and will be responsible for defining and executing the technical strategy, architecture, engineering standards, and platform capabilities that power the future of AI-driven commercialization experiences across MedTech.

Leadership Profile:

Business-focused and technology-aware; risk-conscious and collaborative; accountable and outcome-driven. Bridge business needs and the right technology, owning end-to-end system reliability and future product strategy, driving adoption, safeguard performance, and enabling the site to run seamlessly - delivering sustained value to our patients and stakeholders.

Key Responsibilities

Lead the planning and coordination of education platform transformation technology solutions, working with enterprise product teams and delivery partners to support deployment and ongoing operations in alignment with segment and enterprise IT strategies. Translate education priorities, operational challenges, and risks into a business-led technology roadmap spanning short- and mid-term horizons (0–5 years), using a business-first technology perspective and ensuring alignment with segment product and business strategies. Serve as the trusted technology partner and primary JJT point of contact for site leadership and key business stakeholders, fostering strong collaboration between medtech global businesses, and technology teams and coordinating digital topics and escalations. Own the identification, translation, prioritization, delivery, and lifecycle management of site technology demand and capabilities, identifying capability gaps, pain points, and opportunities early while balancing measurable business value, cost, risk, resources, and dependencies. Ensure local technology solutions are aligned to standard enterprise product categories, driving consistency, scalability, and optimization across the digital ecosystem. Contribute to a global standardized eco-system of systems/applications. Develop and maintain site IT roadmap, help shape business case development and investment justification in partnership with business and finance stakeholders. Drive speed‑to‑value through effective execution models, including Agile and iterative delivery practices where appropriate. Establish and lead regular cadence of communications with site stakeholders to provide visibility into roadmap progress, risks, dependencies, and outcomes. Partner with External vendors to ensure appropriate resourcing, delivery quality, adherence to timelines and budgets, and active governance of partner performance. Accountable for IT financial management, including operating budgets, total cost of ownership, year‑over‑year cost optimization, and alignment with enterprise planning processes. Identify and lead opportunities to improve operational efficiency, system reliability, and cost effectiveness of plant technology solutions. Own end‑to‑end operational performance and technology-related continuity for the site, including incident management, escalation coordination, root cause analysis, service governance, service‑level adherence, risk management, and continuous improvement of reliability metrics. Ensure quality, safety, regulatory compliance, cybersecurity, risk management, reliability, and technology lifecycle management practices are embedded into site roadmaps, maintaining visibility and active mitigation of technical debt, compliance requirements, and critical dependencies. Provide site technology leadership and coordinate internal team members and vendors to deliver consistent, high‑quality IT services, with direct people‑management accountability where assigned. Identify, promote, and drive innovation opportunities that address site priorities, close capability gaps, and create measurable business value.

Qualifications & Requirements

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field.
• 7 years of related experience in IT required.
• Proven experience leading technology delivery and support in a regulated manufacturing environment, operations, or industrial environment.
• Strong ability to translate business needs into technology roadmaps, investment priorities, and executable plans.
• Experience partnering with senior business stakeholders and influencing across multiple functions.
• Demonstrated strength in financial management, including budgeting, cost optimization, and total cost of ownership.
• Experience managing complexity, multiple concurrent initiatives, and competing priorities in a matrixed environment.
• Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and non‑technical audiences.
• Strong analytical and problem‑solving skills, including the ability to identify root causes and develop practical solutions.
• Ability to work independently with minimal supervision while meeting tight deadlines.
• Proven experience leading cross‑functional teams, coaching contributors, and coordinating performance across internal teams and external partners; direct people‑management experience is preferred where the role includes assigned reports.
• Experience with project management or Agile methodologies.

Preferred / Domain Experience

• Experience in medtech, pharmaceutical, medical device, consumer, or other regulated manufacturing environments.
• Knowledge of manufacturing or supply chain business processes and associated technology solutions.
• Familiarity with cybersecurity, risk management, and technology lifecycle management concepts in operational environments.
• Experience working with external vendors and global or enterprise IT service organizations.
• Familiarity with XR/VR, LMS systems, digital ecosystems, and CRM
• Familiarity with AI concepts and technology innovation for business value creation.

Required Skills

Preferred Skills: Budget Management, Business Architecture, Business Process Design, Business Savvy, Computer Programming, Developing Others, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Motivating People, Platform as a Service (PaaS), Product Knowledge, Resource Allocation, Software Development Management, Strategic Change, Tactical Planning, Team Management, Technical Credibility

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs.

The anticipated base pay range for this position is : $102,000.00 - $177,100.00

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/.

Do Not Sell or Share My Personal Information Limit the Use of My Personal Information