Platform Engineer - Marketing

Johnson & Johnson; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Johnson & Johnson in the United States is seeking a Platform Engineer - Marketing to lead the technical evolution of the MedTech CXM Platform within Microsoft Dynamics, focusing on marketing experiences and global scalability. Based in Raritan, NJ, this role partners with product and business leadership to translate the CXM vision into a scalable engineering ecosystem.

The position requires delivering reusable services, governed patterns, and an integrated AI-enabled customer engagement stack

Qualifications

• Experience leading platform engineering for CXM/Marketing platforms.
• Ability to define technical strategy, architecture, and engineering standards.

Responsibilities

• Define and evolve the technical architecture for the Butterfly CXM platform.
• Lead shared service integration, full stack requirements to support adoption at scale including gateway services.
• Build foundational frameworks, SDKs, APIs, and developer platforms supporting CXM adoption across all pods.
• Lead development of reusable agent frameworks, skills definition, and agent integration strategies.
• Establish enterprise standards for MCP, A2A, and A2UI interoperability across all AI capabilities.
• Create a shared catalog of AI services, tools, agents, and business capabilities that can be reused.
• Partner closely with AI Core teams to implement governed agent execution, observability, security controls, discoverability

Skills

Platform engineering

Technical architecture

AI/ML integration

MS Dynamics

APIs & SDKs

Cross-functional leadership

Tools

Microsoft Dynamics

APIs

SDKs

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Functional Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

Alabama (Any City), Alabama (Any City), Alaska (Any City), Arizona (Any City), Arkansas (Any City), California (Any City), Colorado (Any City), Connecticut (Any City), Delaware (Any City), Florida (Any City), Georgia (Any City), Hawaii (Any City), Idaho (Any City), Illinois (Any City), Indiana (Any City), Iowa (Any City), Kansas (Any City), Kentucky (Any City), Louisiana (Any City), Maine (Any City), Maryland (Any City), Massachusetts (Any City), Michigan (Any City), Minnesota (Any City), Mississippi (Any City) {+ 26 more}

Job Description:

We are searching for the best talent for a Platform Engineer - Marketing to be located in Raritan, NJ. Remote work options may be considered on a case-by-case basis and if approved by the Company.

This position may require up to 10% travel within the New Jersey/area and occasionally across North America/OUS.

J&J MedTech's commercial transformation program is designed to unify Sales, Marketing, Customer Pricing & Quoting (CPQ), Professional Relations & Operations (PR&O), Customer Service, and Service & Repair into a single AI-powered platform built on Microsoft Dynamics technologies. It aims to replace fragmented systems, disconnected processes, and siloed data with one integrated customer engagement ecosystem.

This person will serve as the global engineering leader for the MedTech Global CXM Platform in Microsoft Dynamics, creating a connecting ecosystem of platform, data, and intelligence across MSD, Teams, Outlook, Co-Pilot, and additional interconnected global commercial platforms. This role focuses specifically on Marketing platform experiences and will be responsible for defining and executing the technical strategy, architecture, engineering standards, and platform capabilities that power the future of AI-driven commercialization experiences across MedTech.

Role

The role will own the engineering evolution of the CXM Platform for Marketing experiences from initial release through enterprise scale, ensuring that each new capability strengthens the platform through reusable services, common frameworks, and governed engineering patterns. A critical objective of this role is creating a durable platform where investments compound over time through shared services, standardized interfaces, reusable agents, and connected AI workflows.

This individual will serve as the technical counterpart to product and business leadership, translating the MedTech CXM vision into a scalable engineering ecosystem capable of supporting future-state workflows that connect marketing, sales, pricing, contracting, customer service, and service and repair.

Strategic Core Responsibilities

• Define and evolve the technical architecture for the Butterfly CXM platform.
• Establish the engineering strategy for shared service integration, full stack requirements to support adoption at scale including establishing gateway services, and runtime capabilities.
• Build the foundational frameworks, SDKs, APIs, and developer platforms supporting CXM adoption across all pods and future use cases.
• Lead development of reusable agent frameworks, skills definition, and agent integration strategies
• Establish enterprise standards for MCP, A2A, and A2UI interoperability across all AI capabilities.
• Create a shared catalog of AI services, tools, agents, and business capabilities that can be reused across the Workbench ecosystem.
• Partner closely with AI Core teams to implement governed agent execution, observability, security controls, discoverability