Sr Manager, Marketing Automation

Cboe Global Markets; Chicago (IL); On-site; USD 159,000 - 206,000; Full time

Job summary

Cboe Global Markets is seeking a Senior Manager of Marketing Automation to lead the strategy and governance of our lifecycle email programs. You will own Pardot as the lead platform and act as the Cvent platform owner, coordinating event data, marketing nurture streams, and data integrations in a regulated, multi‑audience setting.

The role requires 7+ years in marketing automation with strong cross‑functional collaboration, executive presence, and technical proficiency in email personalization,

Qualifications

• 7+ years in marketing automation and email marketing, incl. 3+ years Pardot administration.
• Direct experience using Cvent for events/webinars with marketing automation integration.
• Pardot/Salesforce certification strongly preferred; Cvent certification a plus.
• Experience in financial services or regulated, multi‑audience marketing.

Responsibilities

• Own marketing automation strategy, roadmap, and governance with Pardot as the primary platform.
• Plan, build, and optimize email programs—newsletters, product updates, nurture, transactional sends.
• Oversee Cvent for event registrations, integrations, and data flow to nurture streams.
• Ensure clean data handoffs between Pardot, Cvent, Salesforce CRM, and CDP/analytics stack.
• Build segmentation and personalization rules for a regulated, multi‑audience environment.
• Maintain compliance governance and audit‑ready documentation for CAN‑SPAM, CASL, GDPR.
• Define funnel/engagement metrics and present ROI to EVP/C‑suite stakeholders.
• Manage vendor relationships with Salesforce/Pardot, Cvent; evaluate upgrades.
• Develop scalable templates, playbooks, and mentor automations coordinators.

Skills

Pardot admin

Salesforce Marketing Cloud

Cvent

Lead scoring

Segmentation

Email deliverability

HTML/CSS

Data integration

Executive presence

Cross-functional work

Education

Bachelor's degree in Marketing, Communications, Business, or related field

Tools

Cvent

Salesforce CRM

Job description

Role Overview

The Senior Manager, Marketing Automation owns the strategy, execution, and governance of the company's marketing automation and lifecycle email programs. This role is the subject‑matter expert on Salesforce Marketing Cloud Account Engagement (Pardot) and is the platform owner for CVENT, responsible for overseeing marketing nurture infrastructure, email program strategy, event‑to‑marketing data integration, and compliance governance across a regulated, multi‑audience environment. The ideal candidate combines hands‑on platform expertise with strong cross‑functional partnership skills and exceptional judgement to lead a highly operational team within a complex global organization.

Your responsibilities will be:

• Marketing Automation Strategy — Own the strategy, roadmap, and governance for Cboe's marketing automation ecosystem, with Pardot as the primary platform of record for lead lifecycle, nurture, and email execution.
• Email Program Ownership — Plan, build, and optimize email marketing programs – newsletters, product announcements, nurture tracks, transactional and triggered sends – ensuring deliverability, segmentation rigor, and brand/voice consistency across business lines.
• Cvent & Events Integration — Serve as platform owner for Cvent, overseeing event registration workflows, platform integrations as applicable, and the connective tissue between event data and marketing automation nurture streams.
• Data & Systems Integration — Ensure clean handoffs and bidirectional data integrity between Pardot, Cvent, Salesforce CRM, and the company's CDP/analytics stack; partner with marketing/web analytics and IT on integration architecture.
• Segmentation & Personalization — Build and enforce segmentation strategies, audience suppression logic, and personalization rules appropriate for a regulated, multi‑audience environment (individual investors, institutional clients, media, partners).
• Compliance & Governance — Ensure all automation and email practices meet CAN‑SPAM, CASL, GDPR, and relevant financial services compliance requirements; maintain audit‑ready documentation and preference center governance.
• Measurement & Reporting — Define and report on funnel, engagement, and revenue‑influence metrics (open/click/conversion, MQL‑to‑SQL conversion, program ROI); translate performance into executive‑ready narratives for EVP/C‑suite stakeholders.
• Vendor & Agency Management — Manage relationships with automation/platform vendors (Salesforce/Pardot, Cvent); evaluate new capabilities, plug‑ins, and platform upgrades.
• Team Leadership & Enablement — Build scalable templates, playbooks, and governance models that other marketing team members and business‑line stakeholders can self‑serve against; mentor and, as the team grows, manage marketing automation coordinators/specialists.

The ideal candidate has

• Experience — 7+ years of progressive experience in marketing automation and email marketing, including at least 3 years of hands‑on Pardot (Salesforce Marketing Cloud Account Engagement) administration.
• Cvent Expertise — Direct experience owning or heavily using Cvent for event and webinar management, including integration with a marketing automation platform.
• Certifications — Pardot/Salesforce certification (e.g., Pardot Specialist or Consultant) strongly preferred; Cvent certification a plus.
• Industry Background — Demonstrated experience in financial services, exchanges, fintech, or another regulated industry with complex, multi‑audience marketing requirements.
• Cross‑Functional Fluency — Proven ability to partner cross‑functionally with sales, CRM administrators, content strategy, web/analytics, compliance, and legal teams.
• Executive Presence — Comfort presenting program performance and strategic recommendations to senior leadership, including EVP and C‑suite audiences.
• Technical Proficiency — Strong expertise in marketing automation, including audience segmentation, lead scoring and grading, persona alignment, lifecycle automation, and campaign optimization.
• Proficient in HTML/CSS, email deliverability, and A/B testing.
• Experience leveraging AI and integrated marketing technologies to enhance personalization, efficiency, and scalability.
• Education — Bachelor's degree in Marketing, Communications, Business, or related field, or equivalent professional experience.

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Salary Ranges (applicable for US locations only)

At Cboe, we are committed to providing a competitive, transparent, and market‑informed total rewards program. The anticipated base salary range for this role is $158,950-$205,700, with actual compensation determined by job‑related factors such as skills, relevant experience, education, internal alignment, and location.

This role may also be eligible for annual incentive compensation and, where applicable, participation in Cboe's long‑term equity programs.

Additional information about Cboe's total rewards program, including benefits and other compensation components, can be found here: Total Rewards at CBOE.

Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.