Sr. Manager, Legal Technology
Lennar
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Benefits offered by this job
Job summary
Lennar is seeking a Senior Manager, Legal Technology to lead the transformation of its legal tech stack and scale a modern, AI-enabled function. You will collaborate with Legal, IT, and business partners to implement CLM, workflows, and DocuSign, translating strategy into practical solutions.
The role emphasizes process improvement, change management, and governance, with a focus on data-driven adoption and measurable outcomes in a Fortune 500 environment.
Qualifications
- Bachelor's degree in Business Administration, Legal Studies, Operations, or related field, or equivalent.
- 6 years of experience in legal operations or system implementation within corporate legal, compliance, or enterprise environments.
- Experience with business requirements gathering, process mapping, and UAT for enterprise systems.
- Exposure to legal technology platforms (CLM, matter management/eBilling, or comparable) as a business user.
- Strong communication; ability to create end-user documentation and deliver training to non-technical audiences.
- Comfortable with data and reporting outputs (dashboards, adoption metrics) without requiring hands-on SQL.
- Familiarity with eSignature platforms (DocuSign) from a business process standpoint.
- Detail-oriented with multiple workstreams; collaborative with IT and vendor/consulting partners.
- Experience with Agile or hybrid delivery models from a business stakeholder role is a plus.
Responsibilities
- Support execution of the operational roadmap for Legal Technology platforms (CLM, Workflows, Legal Tracker, DocuSign).
- Contributes to and drives business and legal operating transformation.
- Gather and document business requirements from legal and business stakeholders; translate into user stories and diagrams.
- Coordinate and conduct user acceptance testing (UAT) for system implementations and enhancements.
- Design and maintain end-user training materials, job aids, and onboarding content; deliver training sessions.
- Support change management activities for system rollouts including communications and adoption tracking.
- Monitor usage and adoption metrics; identify friction points and suggest improvements.
- Triage and manage support requests; coordinate root-cause resolution with IT.
- Maintain process documentation, SOPs, and workflow maps; update as processes evolve.
- Support governance and audit-readiness activities; assist in evaluating AI-assisted outputs for quality.
- Coordinate with vendor/implementation partners on deliverables and timelines.
- Prepare status updates and reporting inputs for Director and stakeholders.
Skills
Education
Tools
Job description
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States
Lennar is investing in the future of its Legal organization, and the Senior Manager, Legal Technology will play an important role in advancing the transformation of the function. This is an opportunity for a technology-forward leader who can help build and scale a modern, AI-enabled, streamlined, and data-driven Legal organization. Reporting to and partnering closely with the Director of Legal Technology, the Senior Manager will help translate the Legal Technology strategy into execution by leading technology implementations, process improvements, automation initiatives, and cross-functional transformation efforts. The ideal candidate brings a combination of legal technology expertise, project and program leadership, business process improvement, systems thinking, and a passion for using technology and AI to simplify complex work. This leader will partner with Legal stakeholders, Technology teams, and business partners to identify opportunities, implement solutions, improve workflows, and drive adoption of the systems and capabilities needed to support a modern legal function at scale.
- Support execution of the operational roadmap for Legal Technology platforms (CLM, Workflows, Legal Tracker, DocuSign), driving day-to-day business requirements and process documentation.
- Contributes and helps drive business and legal operating transformation
- Gather and document business requirements from legal and business stakeholders; translate them into user stories, workflow diagrams, and acceptance criteria for the technical/IT team.
- Coordinate and execute user acceptance testing (UAT) for system implementations and enhancements, tracking defects and confirming business readiness for go-live.
- Design and maintain end-user training materials, job aids, and onboarding content for legal system users; deliver training sessions and office hours.
- Support change management activities for system rollouts — communications, stakeholder readiness, adoption tracking, and feedback loops.
- Monitor system usage and adoption metrics; identify friction points and recommend process or workflow improvements to the Director.
- Triage and manage support requests and business-side escalations, coordinating with the technical team on root-cause resolution.
- Maintain process documentation, SOPs, and workflow maps for legal systems, keeping them current as processes evolve.
- Support governance and audit-readiness activities, including access/entitlement reviews and compliance-related workflow checks (e.g., signature authority, entity screening).
- Assist in evaluating AI-assisted workflow outputs (e.g., contract review, document extraction) against defined quality thresholds, escalating issues to the Director.
- Coordinate with vendor and implementation partner teams on business-side deliverables, timelines, and issue resolution.
- Prepare status updates, adoption dashboards, and reporting inputs for Director and stakeholder review.
- Partner with Compliance, IT, and other Legal Operations team members to align on dependencies and shared priorities for system changes.
- Bachelor's degree in Business Administration, Legal Studies, Operations, or a related field — or equivalent practical experience.
- 6 years of experience in legal operations, business analysis, or system implementation (business/functional side) within corporate legal, compliance, or enterprise environments.
- Experience with business requirements gathering, process mapping, and UAT for enterprise system implementations.
- Exposure to legal technology platforms (CLM, matter management/eBilling, or comparable) as a business user or requirements contributor.
- Strong communication skills; experience creating end-user documentation and delivering training to non-technical audiences.
- Comfortable working with data and reporting outputs (e.g., dashboards, adoption metrics) without requiring hands-on SQL or scripting.
- Familiarity with eSignature platforms (DocuSign preferred) from a business process standpoint.
- Detail-oriented with strong organizational skills; able to manage multiple workstreams and stakeholder groups simultaneously.
- Collaborative team player comfortable working alongside technical teams and vendor/consulting partners.
- Comfort with ambiguity and change; adaptable in evolving environments.
- Experience working in Agile or hybrid delivery models from a business stakeholder role (backlog input, UAT, sprint participation) is a plus.
This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities, and activities may change at any time with or without notice.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
- This information is intended to be a general overview and may be modified by the company due to factors affecting the business.
We reasonably expect the base compensation offered for this position to range from an annual salary of $137,900.00 - $172,400, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.
- This position may be eligible for bonuses.
- This position may be eligible for commissions.
- This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
- This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.
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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
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