Sr. Manager, Legal Operations

The TJX Companies, Inc.; Framingham (MA); Hybrid; USD 117,000 - 152,000; Full time

Benefits offered by this job

401(k) match

Medical/dental/vision insurance

HSA

Life insurance

Disability insurance

Paid holidays/vacation/sick leave

Tuition reimbursement

Job summary

The TJX Companies, Inc. in Framingham, MA is seeking a Senior Manager, Legal Operations. This role leads the Legal Operations function for a large in-house department, partnering with legal leadership to optimize technology, analytics, and processes across the organization.

You will drive data-driven insights, manage budgets and external spend, and implement workflow improvements. The hybrid role requires 2+ days in the Framingham HQ and offers a comprehensive benefits package.

Qualifications

• Bachelor's degree required or equivalent professional experience.
• Minimum of 10+ years of progressive experience in legal operations or related field within a large corporate legal department.
• Experience implementing, administering, and optimizing legal technology platforms.
• Strong background in legal spend management, including outside counsel, budgeting, forecasting, accruals, and invoice review.
• Experience reviewing, negotiating, and managing commercial and vendor agreements.
• Proficiency with Microsoft Office applications.
• Advanced legal or business education is a plus.
• Professional certifications such as CLOC, PMP, Legal Operations, Contract Management preferred.

Responsibilities

• Lead the Legal Operations function to refine and optimize how legal services are delivered across the organization.
• Partner with legal leadership to drive technology, analytics, and process improvements.
• Develop and execute a long-term operations roadmap for the Legal Department.
• Oversee data reporting, dashboards, and KPIs to support leadership decision-making.
• Manage vendor relationships, onboarding, terms, and rate structures.
• Coordinate cross-functional initiatives to improve intake, triage, and service delivery processes.

Skills

Legal operations

Legal project management

Vendor management

Budgeting & forecasting

Data-driven insights

Collaboration across functions

Education

Bachelor's degree or equivalent

Advanced degree/Certifications preferred

CLOC, PMP, Legal Operations, Contract Management

Tools

Microsoft Office

Job description

Job Description:

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

The Opportunity: Lead the Legal Operations function for a Fortune 80 in-house legal department

At TJX, you'll find the energy of a fast-paced, global retailer combined with the opportunity to make a meaningful impact. As our Legal Department continues to evolve and expand, we are seeking a highly strategic and operationally focused Senior Manager, Legal Operations to lead efforts to refine and optimize how legal services are delivered across the organization.

This is an exciting role for a seasoned legal operations professional to partner with legal leadership, drive innovation, optimize technology and processes, and help shape the future operating model of a dynamic in-house legal function. It is a hybrid position which requires a minimum of 2 days per week in our Framingham, MA headquarters.

What You’ll Do:

As Senior Manager, Legal Operations, you will be a trusted partner to Legal leadership, responsible for enabling attorneys and legal professionals to operate more efficiently, strategically, and cost-effectively. You will lead initiatives spanning technology, analytics, process improvement, vendor management, and department operations while helping define and execute the Legal Department's long-term operations roadmap.

Drive Legal Technology & Digital Transformation

• Lead the evaluation, implementation, optimization, and ongoing management of technology platforms, including matter management, workflow automation, document and knowledge management, e-billing, e-discovery, invoicing, budgeting, and AI-enabled solutions.
• Identify opportunities to leverage enterprise technologies and emerging tools to enhance Legal Department effectiveness and scalability.
• Serve as the primary liaison between Legal and IT partners, ensuring successful implementation, governance, and support of legal technologies.
• Develop recommendations that align technology investments with strategic legal operations priorities and future business needs.

Deliver Data-Driven Insights

• Initially build and oversee automated reporting, dashboards, and key performance metrics that support leadership decision-making.
• Monitor and analyze legal spend, including outside counsel costs, consulting services, staff augmentation, budgets, forecasts, and accruals.
• Develop metrics and reporting around workload volume, turnaround times, resource utilization, and operational bottlenecks.
• Provide actionable insights and regular business reviews to Legal Department and senior leadership.

Lead Process Improvement & Operational Excellence

• Identify and implement opportunities to streamline workflows, improve service delivery, and increase visibility into legal work and resource allocation.
• Support the development and maintenance of legal knowledge management resources, including templates, clause libraries, playbooks, policies, and training materials.
• Partner with cross-functional stakeholders to enhance legal intake, triage, and service delivery processes.
• Drive workflow standardization, automation initiatives, and client self-service solutions where appropriate.
• Support department-wide transformation initiatives, continuous improvement programs, and related change management activities.

Enhance Key Department Operations

• Oversee key operational activities, including new Associate onboarding, vendor onboarding, access management, records management, retention programs, and legal subscriptions.
• Support law firm and vendor management activities, including engagement terms, billing guidelines, renewals, and rate structure consistency.
• Support initiatives to communicate with business stakeholders across the organization.
• Develop and coordinate department communications, newsletters, meetings, summits, and other engagement initiatives that strengthen collaboration and community across the Legal organization.

What You’ll Bring: Requirements

• Bachelor's degree required or equivalent professional experience.
• Minimum of 10+ years of progressive experience in legal operations, legal project management, or a related field within a large corporate legal department.
• Demonstrated experience implementing, administering, and optimizing legal technology platforms and solutions.
• Strong background in legal spend management, including outside counsel management, budgeting, forecasting, accruals, and invoice review processes.
• Experience reviewing, negotiating, and managing commercial and vendor agreements.
• Proficiency with Microsoft Office applications.
• Advanced legal or business education is a plus.
• Professional certifications such as CLOC, PMP, Legal Operations, Contract Management, or similar credentials are preferred.

Additional Attributes:

• Possesses operational discipline with strategic vision.
• Highly organized, analytical, and process oriented.
• Proactive, pragmatic, and solution focused.
• Strong collaborator who can build relationships and influence across functions and levels.
• Comfortable leading change and driving adoption of new processes and technologies.
• Skilled at balancing strategic priorities with hands-on execution.
• Demonstrates exceptional judgment, integrity, and discretion.
• Comfortable and capable of presenting to all levels including Sr. Executives.
• Ability to analyze and translate complex data into actionable business insights.
• Adaptable, curious, and eager to continuously learn and improve.

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Location:

USA Home Office Framingham MA 550 Cochituate Rd

This position has a starting salary range of USD $117,000.00 to $152,100.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.