Senior Manager Knowledge Management

Ampcus Inc; Thousand Oaks (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

A dynamic consulting firm is seeking a Sr. Manager, Knowledge Management to lead the development of enterprise knowledge platforms. The ideal candidate will have experience in digital product management within a knowledge management context, particularly using SharePoint. Responsibilities include driving product strategy, stakeholder engagement, and integrating AI features. This role is remote, promoting a collaborative work environment that values flexibility and innovation.

Qualifications

• 5 years’ hands-on experience with digital platforms and AI within a knowledge management context.
• Experience with SharePoint, content platforms, and stakeholder engagement.
• Curious, adaptable, collaborative, self-motivated, organized, and eager to learn.

Responsibilities

• Develop product strategy and roadmap for knowledge management platforms.
• Engage with users and stakeholders to gather requirements and feedback.
• Define and deliver features through collaboration with technology teams.
• Establish content architecture and governance for knowledge management.
• Integrate AI features into knowledge management products.

Skills

Digital Product Management

Knowledge Management

Stakeholder Engagement

Human-Centered Design

AI Integration

Tools

SharePoint

Content Management Systems

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Sr. Manager, Knowledge Management.

Location: Thousand Oaks, CA (Remote).

Job Description

• The ideal candidate is a senior-level Digital Product Manager with strong knowledge management experience, capable of owning and evolving enterprise knowledge platforms within a regulated R&D environment.
• This individual will act as the product owner for SharePoint-based knowledge repositories supporting clinical trial transformation initiatives, balancing strategic product vision with hands‑on execution.
• The role requires someone who can independently drive product roadmaps, gather and translate business requirements, partner effectively with technology teams, and apply human‑centered design principles.
• Experience with content management systems, metadata, workflows, and stakeholder engagement is essential. Pharma, R&D, or clinical trial experience is strongly preferred but may be learned by candidates who are otherwise strong in digital product management and knowledge management.
• This is not a project manager role; candidates must demonstrate direct product ownership and delivery experience.

The Role

• As a KM Digital Product Manager, you’ll support the strategy, development, and optimization of digital products that help R&D teams connect to knowledge.
• This role owns day‑to‑day product execution and partners closely with SMEs, technology teams, and business stakeholders to turn business needs into intuitive, scalable knowledge solutions.

Responsibilities include

• Product strategy and roadmap: vision, requirements, priorities, ongoing health and evolution.
• User and stakeholder engagement: user experience research that translates into actionable product features and UI design.
• Feature definition and delivery: user stories, collaboration with technology teams to deliver, testing, etc.
• Content and knowledge architecture: define content management lifecycles, information architecture (taxonomies and metadata), governance.
• AI integration: partner to pilot and operationalize AI features into KM products and workflows.
• Change management and metrics: rollout, training, communication, stakeholder onboarding. Track KPIs and gather feedback for continuous improvement.
• All of the above will apply to various KM platforms, such as: knowledge repositories (e.g. SharePoint), knowledge discovery systems, knowledge graphs, delivery mechanisms, etc.

Who you are:

• 5 years’ hands‑on experience with digital platforms and AI within a knowledge management context, including experience with SharePoint, content platforms, search, etc.
• Strong stakeholder engagement, communication, product management, and human centered design skills.
• Ideally experience within a pharma R&D context.
• Curious, adaptable, collaborative, self‑motivated, organized, and eager to learn.
• Comfortable working in a fast‑paced, ambiguous environment.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.