Sr Manager IT QA

Health Care Service Corporation; Chicago (IL); On-site; USD 102,000 - 184,000; Full time

Job summary

Health Care Service Corporation is seeking a Product Line Test Lead to drive end-to-end quality engineering across a product line. You will set vision and governance for testing, oversee planning and execution, and coordinate with Product, Engineering, and Business stakeholders.

The role emphasizes test automation, environment design, and vendor management to deliver high-quality, scalable solutions for complex enterprise applications.

Qualifications

• Bachelor's degree in Information Technology or related field.
• 5+ years IT experience or 9 years IT experience.
• 7+ years leading quality engineering for complex enterprise apps.
• Experience in Agile product teams.
• Experience in HP ALM, SQL, ITIL, SDM.

Responsibilities

• Lead end-to-end quality engineering and test service delivery across a product line.
• Oversee testing operations, directing test planning and execution.
• Manage internal and external testing resources and data management.
• Advance automation and continuous testing capabilities; ensure test environments.
• Partner with Product, Engineering, and Business stakeholders; manage vendor relationships.

Education

Bachelor Degree

9+ years IT experience

7+ years QA leadership

Tools

Azure DevOps

Jira

Postman

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for leading end-to-end quality engineering and test service delivery across a product line, establishing the vision, strategy, and governance necessary to ensure successful product outcomes. Responsibilities include overseeing all testing operations, directing test planning and execution, performing impact analysis and estimation, managing internal and external testing resources, advancing automation and continuous testing capabilities, and ensuring effective test environments and data management. The role also serves as the primary vendor relationship manager and partners with business and technology leaders to balance quality, delivery speed, and business value. The Product Line Test Lead serves as the primary point of accountability for testing outcomes, collaborates closely with Product, Engineering, and Business stakeholders, and manages vendor partnerships to ensure high-quality, efficient, and scalable delivery.

Required Job Qualifications

• Bachelor Degree and 5 years Information Technology OR 9 years Information Technology experience.
• 7+ years of experience leading quality engineering and testing efforts for complex enterprise applications and product delivery teams.
• Proven experience developing and executing product line test strategies across multiple applications, releases, and integrated platforms.
• Experience managing and mentoring QA/Test Engineers in Agile products team environment.
• Experience in HP Application Lifecycle Management (ALM), Structured Query Language (SQL), System Development Methodology (SDM).
• Experience in technologies testing.
• Experience in application and infrastructure integration.
• Experience in IT Infrastructure Library (ITIL).
• Experience in Iterative / Agile / Scrum development.
• Experience in test automation.
• Experience in usability testing.
• Experience in demand types / delivery methods (Agile, Scrum, Iterative Development).
• Impact analysis and estimation experience.
• Testing vendor relationship management and governance.
• Test data management, test environment design and management.
• Understanding of the business strategic needs and IT capabilities.
• Customer relationship management.
• Ability to develop a strong vision, lead, influence, and mobilize.
• Ability to prioritize and make trade-off decisions.
• Negotiation, teamwork and collaboration.

Preferred Job Qualifications

• Proven experience developing and executing product line test strategies across multiple applications, releases, and integrated platforms.
• Strong experience with test management tools such as HP ALM, Azure DevOps, Jira, or equivalent.
• Proven experience implementing and scaling test automation frameworks and continuous testing practices.
• Experience with test data management, test environment strategy, and release readiness planning.
• Experience performing impact assessments, risk evaluations, test estimations, and release planning activities.
• Experience managing external testing vendors, including governance, performance management, and delivery oversight.
• Strong understanding of quality engineering practices, shift-left testing, and test optimization methodologies.
• Experience supporting business-critical product lines and translating business objectives into effective testing strategies.
• Ability to drive defect management, root cause analysis, and continuous quality improvement initiatives.
• Experience collaborating with Product Managers, Business Stakeholders, Architects, Developers, and Operations teams.
• Strong customer focus with the ability to balance quality, speed, risk, and business value.
• Experience with CI/CD pipelines and DevOps practices.
• Experience with API testing tools (Postman, ReadyAPI, SoapUI, etc.).
• Experience with cloud platforms such as Azure, AWS, or GCP.
• Relevant certifications such as ISTQB, Certified Scrum Master (CSM), SAFe Agilist, or Agile Testing certifications.
• Experience in insurance, claims, healthcare, or other highly regulated industries.
• ISEB System Testing Foundation Certification or similar.

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Base Pay Range

$102,000.00 - $184,300.00 Exact compensation may vary based on skills, experience, and location.

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

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For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions. Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.