Sr Manager, Infrastructure Operations/Cyber Defense (Puerto Rico)

VulnU; Santa Isabel (PR); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Paid parental leave

Retirement match

Learning budget

30 days PTO

Job summary

RTX is seeking a Senior Manager, Infrastructure Operations to lead a remote team delivering critical cyber defense infrastructure services. You will oversee incident response, maintenance planning, and platform reliability while driving automation and process improvements across Zero Trust, Web Gateways/Proxies, and F5/WAF environments.

You will partner with Identity, Cloud, Network, Security, and IT teams to ensure service quality and governance.

Qualifications

• Bachelor’s degree or equivalent experience with 10+ years in infrastructure/cyber defense
• Experience with Remote Access technologies, Zero Trust concepts, Web Gateways/Proxies, F5 Load Balancers/WAF, and enterprise ticketing platforms
• Experience in incident leadership, infrastructure operations, or cybersecurity domains
• Experience managing distributed technical teams

Responsibilities

• Directly manage and develop a remote team of 8 FTEs
• Oversee day-to-day operational stability and SLA compliance
• Lead incident response for major outages and service degradations
• Collaborate with engineering for knowledge base accuracy and process improvements
• Drive automation and optimization of ServiceNow workflows
• Lead strategic initiatives on incident management maturity and maintenance planning
• Engage with cross-functional teams to ensure alignment and delivery
• Support budgeting, governance, and risk controls
• Travel approximately 10%

Skills

Incident leadership

Distributed teams management

Stakeholder management

Operational excellence

Education

Bachelor’s degree in relevant field

Advanced degree (MS/MS|PhD)

Tools

Remote Access technologies

Web Gateways/Proxies

F5 Load Balancers/WAF

ServiceNow

Splunk

Job description

# Sr Manager, Infrastructure Operations/Cyber Defense (Puerto Rico)RTX · rtx.comCategory: Detection & ResponseLocation: US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1Level: Manager## Quality of lifeWhat the posting states. Hover or tap a perk to see the line it came from.* Paid parental leave* Retirement match* Learning budget* 30 days PTODate Posted:2026-10-29Country:United States of AmericaLocation:US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1Position Role Type:RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements:U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance:None/Not RequiredAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:The Senior Manager, Infrastructure Operations is responsible for leading a distributed team of Operation supporting critical Cyber Defense infrastructure services. This role oversees operational performance, service reliability, and strategic modernization across Remote Access, Web Gateway/Proxy, Zero Trust Access, F5 Load Balancing/WAF, and ServiceNow workflows. The manager is expected to demonstrate a proactive mindset, challenge existing approaches, and drive innovation and process improvement throughout the service line.What You Will DoDirectly manage and develop a remote team of 8 FTEs, with discretion to establish team lead roles to enhance organizational effectiveness.Oversee day-to-day operational stability (“keep the trains running”) across infrastructure services, ensuring consistent execution, service availability, and SLA compliance.Lead incident response for major outages and service degradations, serving as the primary decision-maker and escalation point.Partner closely with engineering teams to ensure high-quality knowledge base content, documentation accuracy, and continuous improvement of support processes.Guide strategic initiatives including incident management maturity, infrastructure maintenance planning, and ensuring platforms remain fully operational.Provide input in vendor evaluations and technology discussions as part of a collaborative decision-making model.Drive automation, efficiency improvements, and optimization of ServiceNow workflows to reduce operational burden and increase service consistency.Build strong cross-functional relationships with Identity, Cloud, Network Engineering, Security Architecture, Platform Engineering, SOC/IR, Firewall Engineering, and Splunk Reporting teams to ensure alignment and effective delivery.Maintain a foundational understanding of Zero Trust principles and contribute to evolving ZTNA strategy, with moderate future expectation to assume product ownership responsibilities as the program matures.Support annual planning, budgeting activities, and forecasting for infrastructure operations as needed.Ensure compliance with organizational governance, risk controls, and audit requirements.Travel approximately 10%This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.Qualifications You Must HaveTypically requires a bachelor’s degree in or equivalent experience and a minimum of 10 years of relevant experience or an Advanced Degree and a minimum of 7 years of experience.Experience with Remote Access technologies, Zero Trust concepts, Web Gateways/Proxies, F5 Load Balancers/WAF, and enterprise ticketing platforms.Experience in incident leadership, infrastructure operations, or cybersecurity technology domains.Experience managing distributed technical teams.Qualifications We PreferMid‐ to high‐level technical expertise with willingness to engage hands-on when required.Demonstrated ability to challenge the status quo, promote innovative thinking, and proactively identify opportunities for operational improvement.Effective stakeholder management, cross-functional communication, and talent development skills.What We OfferWhether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.Learn More & Apply Now!Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.Please consider the following role type definition as you apply for this role:Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.