Sr. Manager, Implementation Excellence (Remote)

Inspira Financial Trust, LLC; Oak Brook (IL); Remote; USD 120,000 - 180,000; Full time

Job summary

Inspira Financials is seeking a Sr. Manager, Implementation Excellence to build and lead the onboarding standards function. This role will create the infrastructure, tools, and processes powering the onboarding team and partner onboarding efforts.

The position requires a builder mindset, the ability to craft structure where little exists, and speed in ambiguous environments while earning trust across the organization.

Qualifications

• Experience leading implementations teams and cross-functional collaborations.
• Ability to design and deliver training infrastructure.
• Proven track record in driving change in fast-paced environments.

Responsibilities

• Own and evolve the implementation toolset across platforms to drive adoption.
• Standardize workflows for onboarding and close process gaps.
• Build and maintain infrastructure to support onboarding end-to-end.
• Design and deliver onboarding training curricula for the team.
• Codevelop processes as training content for the broader organization.
• Track onboarding readiness and capability development for leadership visibility.
• Lead change management for new infrastructure and rollouts.
• Develop and maintain the implementation playbook library.
• Create client-facing materials and maintain feedback loops for improvements.
• Directly manage Implementation Coordinators and plan for future roles.

Skills

Leadership

Training design

Change management

Playbooks

Documentation

Stakeholder management

Job description

The Sr. Manager, Implementation Excellence leads Inspira Financials' implementation standards function, a shared service serving the Partner & Employer Onboarding team. This role is designed to build and manage the infrastructure, tools, and processes that power the onboarding function.

The Sr. Manager will build from the ground up: establishing cross-team standards, designing and delivering training infrastructure, owning the implementation playbook library, managing change in a fast-paced environment, and partnering with internal stakeholders on onboarding best practices and collateral. This role requires a builder mindset - the ability to create structure where little exists, move fast under ambiguity, and earn trust across organizational boundaries.

Duties & Responsibilities:

Tools & Process Design

• Own and evolve the implementation toolset across all platforms, driving prioritization and adoption while eliminating manual tracking workarounds.
• Standardize implementation workflows across employer and partner onboarding, identifying and closing process gaps.
• Build and maintain the infrastructure required to support partner and employer onboarding processes end to end.

Training & Onboarding

• Design and deliver the training curriculum and program for the onboarding team, addressing documented gaps in platform documentation and readiness.
• Build structured onboarding programs for new implementation associates, ensuring rapid ramp to full productivity.
• Partner with the partner onboarding team to codify processes as training content for the broader implementation organization.
• Track and report new platform fluency across the employer group team, providing leadership with visibility into onboarding readiness and capability development.

Change Management

• Lead the change management strategy for new implementation infrastructure, process rollouts, and the ongoing build-out of the onboarding center of excellence.
• Partner with Sr. Director to develop and execute communication plans for platform transitions, process changes, and career framework rollouts.
• Track and communicate the implementation organization's readiness progress to leadership on an ongoing basis.

Playbooks & Documentation

• Build and maintain the implementation playbook library covering all market segments and platforms.
• Document requirements gathering processes for complex implementations, developing templates and standards for Business Analyst-level work.
• Own the white label implementation playbook - defining what varies by partner and what remains standardized underneath.
• Ensure playbooks are living documents, updated continuously based on post-implementation feedback and evolving onboarding best practices.

Implementation Collateral & Stakeholder Partnership

• Partner with marketing and internal stakeholders to develop and maintain client-facing implementation materials and onboarding communications.
• Partner with internal stakeholders to maintain continuous feedback loop to identify opportunities for improvement.

Team Leadership

• Directly manage Implementation Coordinators, providing coaching, direction, and career development.
• Assess and recommend additional dedicated roles (Project Coordinator, Business Analyst) as the team matures and workload warrants.
• Act as interim chair of the Implementation Excellence working group until the function is fully staffed.
• Partner with implementation team leaders to ensure shared service resources are allocated fairly and effectively across teams.