Sr Manager, Implementation

fis; Chicago (IL); On-site; USD 150,000 - 190,000; Full time

Job summary

Fis is seeking a Senior Manager of Client Growth to lead a team responsible for legacy LFI bank platform projects and the growing LFI engagements on our A3 SaaS platform. You will guide a team delivering high-volume T&M work and multi-month implementations for large financial institutions, while mentoring consultants on program management and technical requirements translation.

You will cultivate executive relationships, balance daily delivery with long-duration strategic work, and coach your

Qualifications

• 8+ years in professional services or delivery roles in fintech or enterprise SaaS.
• At least 3 years in people leadership.
• Proven ability to lead multi-workstream engagements.
• Experience translating customer requirements into technical specs.
• Strong executive-facing presence with senior banking clients.

Responsibilities

• Oversee legacy LFI portfolio management with timely T&M change requests.
• Lead new LFI engagements on the A3 SaaS platform with program-level rigor.
• Mentor consultants on program management, risk, and communications.
• Provide technical delivery guidance and requirements translation.
• Balance daily delivery with long-term strategic projects.
• Maintain executive relationships and client satisfaction.
• Track budgets, LOEs, and revenue across the growth portfolio.

Skills

Program management

People leadership

Cross-functional coordination

Customer relationship management

Financial services knowledge

Job description

About the role

As the Senior Manager of Client Growth, you'll lead a team responsible for two distinct but complementary workstreams: managing our portfolio of legacy large financial institution (LFI) bank platform projects and growing our portfolio of new LFI engagements on our A3 SaaS platform.

Your team delivers both high-volume, smaller T&M customer change requests on a daily basis and highly complex, multi-month or multi-year implementations for large financial institutions. You'll bring a strong program management background to mentor your consultants on best practices for managing large, multi-workstream engagements-while also coaching those working on technical requirements translation and delivery coordination.

You'll need to be equally comfortable guiding a consultant through a complex integration requirement as you are leading a program review with a bank's executive team. As a people leader, you'll develop and grow your implementation consultants, balancing the competing demands of daily T&M delivery with the strategic planning required for large engagements. You'll set clear expectations, provide regular coaching, and build a team culture that values both technical rigor and exceptional client service.

What We'll Trust You to Deliver

• Legacy LFI Portfolio Management: Oversee the delivery of T&M change requests and projects for our large legacy bank platform clients, ensuring a high volume of smaller engagements are delivered efficiently and to customer expectations on a daily basis.
• New LFI A3 Engagement Leadership: Lead and grow our portfolio of complex, multi-month and multi-year implementations for large financial institutions on the A3 SaaS platform, ensuring strategic engagements are delivered with program-level rigor.
• Program Management Excellence: Mentor and coach consultants on program management best practices for large, multi-workstream engagements - including stakeholder management, risk mitigation, dependency tracking, and executive communication.
• Technical Delivery Guidance: Coach and guide consultants working on technical requirements translation, ensuring customer needs are accurately captured, communicated to development and QA teams, and delivered to specification.
• Team Leadership & Development: Manage, coach, and develop a team of implementation consultants across both legacy and new platform workstreams - setting clear expectations, providing regular feedback, and fostering professional growth.
• Resource Balancing: Allocate team capacity across competing demands of daily T&M delivery and long-duration strategic projects, ensuring neither workstream suffers from under-resourcing.
• Customer Relationship Management: Serve as the senior escalation point for LFI customers, maintaining strong executive-level relationships and stepping in to resolve concerns when engagements encounter challenges.
• Revenue & Budget Oversight: Track T&M hours, project budgets, and LOEs across the growth portfolio, ensuring work is delivered within scope and revenue is captured accurately.

Required Qualifications

• Experience: 8+ years in professional services, program management, or implementation delivery roles within financial technology or enterprise SaaS, with at least 3 years in a people leadership capacity.
• Program Management Background: Strong foundation in program management methodologies and best practices, with proven experience leading complex, multi-workstream engagements for large enterprise or financial institution clients.
• Technical & Software Expertise: Demonstrated experience working with software development teams, translating customer requirements into technical specifications, and understanding integration architectures and delivery workflows.
• Dual-Mode Delivery: Proven ability to manage teams that operate in both high-volume, fast-turnaround delivery (T&M change requests) and long-duration, strategic program delivery simultaneously.
• People Leadership: Demonstrated ability to coach, develop, and hold accountable a team of consultants with varying experience levels - including performance management, career development, and mentoring on program management skills.
• Cross-Functional Coordination: Proven ability to work across organizational boundaries with development, QA, product, and partner teams to coordinate delivery and remove blockers.
• Customer-Facing Executive Presence: Strong ability to manage relationships with senior banking executives, navigate escalations, and maintain trust through complex, long-running engagements.
• Financial Services Knowledge: Deep understanding of banking operations, account origination, lending workflows or similar financial products - ideally with experience serving large financial institutions.
• Professional Services Business Acumen: Experience managing T&M budgets, LOEs, and revenue recognition in a professional services context.

Team: Will lead a team of 5-7 implementation consultants focused on legacy LFI platform support and ne