Sr. Manager, Human Resources

FirstService Residential; Town of Florida (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

FirstService Residential seeks a Sr. Human Resources Manager to support VPs and HRBP teams, implementing HR policies, practices, and services. You will counsel leadership on policy, law, and equitable relations while guiding talent acquisition and high standards of employee relations.

You will lead HR programs across operations, ensure deadlines, and drive investigations, promotions, and performance improvements. Strong communication and governance across EEOC, OFCCP, and AAP are required.

Qualifications

• Bachelor’s degree in human resources or related field from an accredited college or university, and minimum 4 years of HR experience; or equivalent combination of education and experience.
• PHR/SPHR certification preferred.
• Strong knowledge and ability to apply Federal, State and local employment laws.
• Excellent organization, motivation, leadership, management and interpersonal skills.

Responsibilities

• Implement and manage HR programs and strategies for assigned Operations teams. Lead the introduction and integration of new corporate programs and initiatives.
• Manage the daily functions of HR Business Partner direct reports within a Business Unit while maintaining standards of excellence for processes, methods and personnel.
• Manage the process improvement and quality control of the HR function to maximize productivity, minimize duplicate work, and ensure quality service is delivered.
• Ensure deadlines are met in a timely manner and prioritize and delegate workload as necessary. Align resources to work assignments and processes to meet business requirements.
• Plan and implement associate communication, recognition and motivational programs that enhance the working environment and aid in attracting and retaining superior talent in alignment with HR Leader.
• Implement and manage the employee relations functions for assigned properties, ensuring that policies and procedures comply with all government regulations and changes. Lead the investigation of complaints, grievances and concerns. Recommend improvements as needed.
• Represent the Company's programs, policies, and procedures in matters involving EEOC, AAP, and OFCCP. Monitor performance management procedures to ensure fair and equitable treatment for all employees. Coordinate training and development programs to meet needs.

Skills

Compliance knowledge

Leadership

HR policy development

Employee relations

People management

Budgeting

Communication skills

Talent acquisition

Education

Bachelor’s degree in HR or related field

Tools

HRIS platforms

Microsoft Office

Job description

Job Overview

As a Sr. Human Resources Manager, you will perform functions that include supporting one or more Operational VPs and their teams with HR Business Partner direct reports to implement and manage the Human Resources policies, practices, strategies and services for your assigned area of responsibilities. Administer counseling and influence management/leadership regarding policies, practices, laws and regulations and monitor application to ensure positive and equitable employee relations, hiring top talent and making decisions based on conclusions where there is little precedent.

Description

Job Overview

As a Sr. Human Resources Manager, you will perform functions that include supporting one or more Operational VPs and their teams with HR Business Partner direct reports to implement and manage the Human Resources policies, practices, strategies and services for your assigned area of responsibilities. Administer counseling and influence management/leadership regarding policies, practices, laws and regulations and monitor application to ensure positive and equitable employee relations, hiring top talent and making decisions based on conclusions where there is little precedent.

Your Responsibilities

• Implement and manage the Human Resources programs and strategies for assigned Operations teams. Lead the introduction and integration of new corporate programs and initiatives.
• Manage the daily functions of HR Business Partner direct reports within a Business Unit while maintaining standards of excellence for processes, methods and personnel. Work with HR Leadership to develop goals and communicate established goals with department. Ensure the goals and needs of the department, company and its customers are consistently met.
• Manage the process improvement and quality control of the HR function to maximize productivity, minimize duplicate work, and ensure quality service is delivered.
• Ensure deadlines are met in a timely manner and prioritize and delegate workload as necessary. Align resources to work assignments and processes to meet business requirements. Provide leadership and direction and assist in the investigation and resolution of internal and external problems and concerns.
• Plan and implement associate communication, recognition and motivational programs that enhance the working environment and aid in attracting and retaining superior talent in alignment with HR Leader.
• Implement and manage the employee relations functions for assigned properties, ensuring that policies and procedures comply with all government regulations and changes. Lead the investigation of complaints, grievances and concerns. Recommend performance improvement plans, promotions, and/or terminations as needed based on results of investigations and interviews. Serve as a resource for management and provide guidance on motivating, counseling, and developing direct and indirect reports, as well as employee performance improvements.
• Represent the Company's programs, policies, and procedures in matters involving EEOC, AAP, and OFCCP. 9. Monitor performance management procedures to ensure fair and equitable treatment for all employees. 10. Coordinate training and development programs to meet the needs and objectives of individuals and departments.

Skills & Qualifications

Bachelor’s degree in human resources or related field from an accredited college or university, and minimum 4 years of HR experience; or equivalent combination of education and experience. PHR/SPHR certification preferred.

• Strong knowledge and ability to apply Federal, State and local employment laws.
• Excellent organization, motivation, leadership, management and interpersonal skills.
• Critical thinking, complex problem solving, and judgment and decision-making ability.
• Experience with performance management systems, recruitment, compensation, benefits, and disparity analysis and employee reward/recognition programs.
• Formal training and presentation skills, organizational development knowledge and basic facilitation and intervention, and change leadership.
• Specialized knowledge of the interpretation of laws, regulations and standards, and enforcement agencies for equal employment opportunities, safety, wage and hour, unemployment, worker's compensation and labor law.
• Managerial skills in budgeting, wage and salary administration and employee relations.
• Ability to apply comprehensive knowledge of particular field of specialization to the completion of difficult assignments.
• Excellent customer service skills Strong verbal and written communication skills. Ability to communicate and provide guidance to all employee levels.
• Must have a strong work ethic and be detail-oriented with excellent organization and multitasking skills.
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook. Proficiency researching the Internet. Previous experience with HRIS systems preferred.
• Ability to work with sensitive or confidential information.
• Demonstrated experience managing large, complex accounts or projects. Ability to meet deadlines and work well under pressure.
• Ability to work well in a team environment as well as independently. Must be self-driven with the ability to identify, plan and prioritize business opportunities.

Physical Requirements

This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 30 lbs. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

Directly supervise a unit of HR Business Partners

Travel

Work involves driving/traveling to properties and overnight travel within the Region.

INDHOH

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.