Sr. Manager - Global Service Portfolio, Pharmacy Automation

0130 CareFusion Solutions, LLC; Durham (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Becton, Dickinson and Company (BD) in the United States seeks a Service Portfolio Leader to define and drive the service portfolio for its MMS Dispensing platform. You will own the lifecycle of offerings, build business cases, and partner with regional and global teams to maximize value for customers and BD.

The role requires strategic thinking, strong analytical skills, and a track record of leading cross-functional initiatives across service, product, marketing, and finance.

Qualifications

• Requires broad experience in service portfolio management, product management, or aftermarket services.
• Experience with capital equipment, medical devices, or healthcare technology platforms is preferred.
• Strong ability to synthesize customer, market, and financial data into portfolio recommendations.
• Proven ability to influence cross-functional teams in a matrixed environment.

Responsibilities

• Define and lead the service portfolio strategy for an assigned BD platform.
• Own lifecycle of service offerings from concept to retirement.
• Develop business cases and commercialization plans for new services.
• Analyze portfolio performance using key service metrics to drive decisions.
• Partner with regional and global teams to execute roadmaps and enable adoption.

Skills

Strategic thinking

Cross-functional leadership

Analytical skills

Stakeholder management

Education

Bachelor's degree in Business/Engineering/Life Sciences

MBA preferred

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Essential Duties & Responsibilities

Define and lead the service portfolio strategy for an assigned BD platform, aligned with platform priorities, customer needs, installed base opportunities, and business growth goals.

Own the lifecycle of service offerings, including concept development, business case creation, launch, sustainment, optimization, and retirement.

Identify unmet customer needs and growth opportunities across the installed base of MMS Dispensing systems and translate them into differentiated aftermarket service offerings, service programs, maintenance solutions, digital capabilities, and lifecycle services.

Partner with service operations, platform product management, commercial teams, finance, and regional stakeholders to develop and execute service portfolio roadmaps.

Develop business cases and commercialization plans for new and enhanced service offerings, including value proposition, pricing, attach strategy, and revenue potential.

Analyze service portfolio performance using metrics such as service revenue, margin, attach rate, renewal, utilization, and customer adoption to guide decisions and improvements.

Evaluate market trends, competitive aftermarket service models, equipment lifecycle management practices, customer workflows, and installed-base support requirements to identify opportunities for portfolio differentiation.

Support the creation of scalable global service offerings while partnering with regions to adapt for local market needs where appropriate.

Partner with regional commercial, marketing, and service teams to enable effective positioning, commercialization, and adoption of the service portfolio within local markets, providing value propositions, messaging, sales enablement tools, training, and launch support to drive growth and customer value.

Lead cross-functional governance for service portfolio decisions, ensuring alignment on priorities, trade-offs, and roadmap investments.

Communicate service portfolio strategy, performance, risks, and recommendations to senior leadership and key stakeholders.

Qualifications

Bachelor’s degree in Business, Marketing, Engineering, Life Sciences, or a related field; MBA or advanced degree preferred.

Typically 5–10 years of experience in service portfolio management, product management, aftermarket services, strategic marketing, or related roles supporting capital equipment, medical devices, diagnostic instruments, laboratory automation, automated dispensing systems, or healthcare technology platforms.

Demonstrated experience managing service portfolios, aftermarket services, or service offerings associated with capital equipment or installed-base technologies, including service lifecycle management, commercialization, maintenance programs, customer support solutions, and portfolio performance optimization.

Strong understanding of recurring service models, service contracts, digital and professional services, installed base strategy, and service business economics.

Experience developing business cases, pricing strategies, and go-to-market approaches for service offerings.

Ability to synthesize customer, market, operational, and financial insights into actionable portfolio recommendations.

Proven ability to influence and align cross-functional teams in a matrixed environment, including service, sales, marketing, finance, and platform/product stakeholders.

Demonstrated ability to work effectively in international and cross-cultural environments, collaborating across regions, functions, and diverse stakeholder groups.

Strong analytical skills with experience using service performance metrics to drive portfolio decisions and growth actions.

Preferred experience in regulated medical device or healthcare technology environments, particularly supporting capital equipment platforms, installed-base service businesses, field service organizations, and global aftermarket service operations.

Preferred Attributes

MBA or advanced degree.

Strategic thinker with the ability to balance customer value, commercial performance, and operational feasibility.

Strong business acumen with a growth mindset and understanding of recurring revenue models.

Highly analytical, structured, and comfortable using data to make portfolio recommendations.

Collaborative and influential, with strong stakeholder management and cross-functional leadership skills.

Customer-focused and market-oriented, with the ability to identify unmet needs and translate them into scalable service solutions.

Primary Work Location

USA NC - Durham - Roche Drive

Additional Locations Work Shift

Company Culture and Employment

What we are proud of at BD is… For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work‑life balance. Remote or field‑based positions will have different workplace arrangements as indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID‑19. In some locations, testing for COVID‑19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success.

We are the #MakersofPossible

Working together, we make products that patients, families and their healthcare professionals rely on. We do this because we are committed to advancing the world of health™. But it takes the imagination and passion of all of us at BD, from manufacturing to marketing, to look at the impossible and find solutions that turn dreams into possibilities with real‑life health benefits for people today, tomorrow and beyond.

Equal Opportunity Statement

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.