Field Service Engineer (Field Based) Frederick, MD

0101 CareFusion 303, Inc.; Durham (NC); On-site; USD 35,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

BD Parata is hiring a Field Support Engineer to cover the Frederick, MD regional area. You will deliver on-site technical support for pharmacy automation, diagnose issues, perform preventive maintenance, and train customers on best practices.

Travel within the territory is required, with some overnight stays and on-call duties as needed. You will document activities in Salesforce Field Service Lightning and collaborate with regional teams to resolve complex problems.

Qualifications

• High School Diploma or GED with 3+ years of field service, technical support, maintenance, automation, military technical service, or a related technical field.
• Strong troubleshooting skills involving mechanical, electrical, computer, and networking systems.
• Proficiency with Microsoft Windows operating systems and Microsoft Office applications.
• Working knowledge of networking fundamentals, including routers, switches, IP connectivity, and network diagnostics.
• Experience configuring, maintaining, or supporting computer hardware and software environments.
• Strong mechanical aptitude with the ability to diagnose, repair, disassemble, and reassemble complex electromechanical equipment.
• Valid driver's license and ability to travel extensively throughout the territory.

Responsibilities

• Deliver exceptional customer service and technical support at customer locations.
• Troubleshoot, diagnose, repair, and maintain pharmacy automation equipment, software, and network-connected systems.
• Perform preventive maintenance and proactive service activities to maximize system performance and uptime.
• Train customers on equipment operation, best practices, and routine maintenance procedures.
• Respond to service requests within established service-level agreements (SLAs).
• Collaborate with regional and national service teams to resolve complex technical issues.
• Support installation and implementation activities for new automation systems as needed.
• Accurately document service activities, findings, and resolutions using Salesforce Field Service Lightning.
• Provide product feedback and field insights to management and engineering teams to support continuous improvement.
• Travel throughout the assigned territory, including occasional overnight travel.
• Participate in on-call, weekend, holiday, and overtime coverage as business needs require.

Skills

Troubleshooting

Customer service

Field service

Networking basics

Windows OS

Communication

Education

High School Diploma or GED

Tools

Salesforce Field Service Lightning

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Are you looking for your next career opportunity? BD Parata is seeking a Field Support Engineer based in the Frederick, MD regional area.

Key Responsibilities

• Deliver exceptional customer service and technical support at customer locations.
• Troubleshoot, diagnose, repair, and maintain pharmacy automation equipment, software, and network-connected systems.
• Perform preventive maintenance and proactive service activities to maximize system performance and uptime.
• Train customers on equipment operation, best practices, and routine maintenance procedures.
• Respond to service requests within established service-level agreements (SLAs).
• Collaborate with regional and national service teams to resolve complex technical issues.
• Support installation and implementation activities for new automation systems as needed.
• Accurately document service activities, findings, and resolutions using Salesforce Field Service Lightning.
• Provide product feedback and field insights to management and engineering teams to support continuous improvement.
• Travel throughout the assigned territory, including occasional overnight travel.
• Participate in on-call, weekend, holiday, and overtime coverage as business needs require.

Minimum Qualifications

• High School Diploma or GED with 3+ years of experience in field service, technical support, maintenance, automation, military technical service, or a related technical field.
• Strong troubleshooting skills involving mechanical, electrical, computer, and networking systems.
• Proficiency with Microsoft Windows operating systems and Microsoft Office applications.
• Working knowledge of networking fundamentals, including routers, switches, IP connectivity, and network diagnostics.
• Experience configuring, maintaining, or supporting computer hardware and software environments.
• Strong mechanical aptitude with the ability to diagnose, repair, disassemble, and reassemble complex electromechanical equipment.
• Valid driver's license and ability to travel extensively throughout the territory.

Preferred Qualifications

• Associate's degree or equivalent experience in a STEM, technical, or engineering-related field.
• Experience supporting healthcare technology, laboratory systems, robotics, automation, industrial equipment, or other complex electromechanical systems.
• Prior customer-facing technical service experience.
• Candidates with military electronics, biomedical equipment, industrial maintenance, robotics service, field service engineering, automation, or pharmacy automation experience are strongly encouraged to apply.

Work Environment and Physical Demands

Work is performed primarily in pharmacy and healthcare environments. Frequent standing, walking, bending, lifting, and maneuvering equipment is required. Ability to lift, carry, push, or pull up to 50 pounds frequently and up to 100 pounds occasionally. Ability to stand for extended periods during service, maintenance, and installation activities. Daily vehicle travel throughout the assigned territory is required, with occasional air travel as needed. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do.

We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills Optional Skills .

Primary Work Location USA NC - Durham - Roche Drive Additional Locations Work Shift NA (United States of America) At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs.

Benefits may include:

• Health & Well-being: Medical, dental, vision, health savings and flexible spending accounts, life and disability insurance, wellness resources, mental health support, and disease management programs.
• Retirement & Financial Well-being: 401(k), deferred compensation programs, financial counseling, DailyPay, and educational savings resources.
• Work-Life Balance & Family Support: Paid time off, company holidays, educational assistance, parental leave, adoption assistance, backup care, caregiving support, employee assistance programs, commuter benefits, pet insurance, legal services, and associate discount programs.
• Leave Programs: Bereavement, military, personal, family and medical leave, and jury duty leave.

Additional details regarding benefits and well-being programs can be found in Our Commitment to You.

Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information $25.50 - $40.80 USD Hourly

We are the #MakersofPossible Working together, we make products that patients, families and their healthcare professionals rely on.

We do this because we are committed to advancing the world of health™.

But it takes the imagination and passion of all of us at BD, from manufacturing to marketing, to look at the impossible and find solutions that turn dreams into possibilities with real-life health benefits for people today, tomorrow and beyond.

We make this happen, together.

We are the makers of possible. Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.