Sr Manager, Global Compensation & Incentives

CHAGEE USA; United States; Hybrid; USD 124,000 - 186,000; Full time

Benefits offered by this job

Hybrid work schedule

401K with company match

Yearly bonus

Medical, dental, and vision insurance

On-site fitness center

Exclusive discounts at tea locations

Generous paid time off

Education scholarships

Income protection: Disability, Life, A

Bereavement leave

Job summary

CHAGEE USA is seeking a Sr Manager, Global Compensation & Incentives to lead the design and governance of our global pay structures. You will drive market benchmarking, cross-regional analytics, and compliant programs across North America and Asia-Pacific, including regional LTI design and communications.

You will partner with Finance, Legal, Tax, and HR to ensure accurate data, timely cycles, and connected performance and incentive plans, while guiding leaders on offer strategy and equity

Qualifications

• Bachelor's degree or higher in HR, Finance, Law, Business Administration, or related field preferred.
• 10+ years of compensation and benefits experience designing global architectures.
• Proven ability to lead cross-regional compensation projects and programs.

Responsibilities

• Design and oversee global compensation architecture with governance and benchmarking.
• Lead global compensation surveys and data analytics; develop market comparisons and recommendations.
• Ensure compliance with local regulations across all operating jurisdictions.
• Design regionalized long-term incentive (LTI) programs and align with retention goals.
• Own North America compensation review cycles, including merit and incentives.
• Monitor pay equity, wage trends, and regulatory changes; advise senior leadership.
• Collaborate with HRBPs and business leaders on compensation strategy and offers.

Skills

Strategic thinking

Cross-cultural collaboration

Change management

Leadership

Education

Bachelor's degree or higher in HR/Finance/Business

Job description

CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,500 locations globally.

We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit.

Overview:

Elevate your career with CHAGEE as Sr Manager, Global Compensation & Incentives

Through our stores across China, Asia Pacific, and the United States, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand its presence in the US market. This is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

The Modern Tea Movement starts with you. At CHAGEE, we're connecting the world through modern tea — making friends, pouring tea, and building careers along the way. Join a team rooted in tradition, fueled by purpose, and scaling a global movement across North America.

Key Responsibilities

• Partner with leadership to design, implement, and continually enhance the global compensation architecture, establishing clear governance principles and consistent market benchmarking methodologies across regions.
• Lead global compensation surveys and data analytics efforts; develop multi-dimensional market comparisons (by industry, company size, and geography) and regularly evaluate competitive positioning across key talent markets, translating insights into actionable recommendations for structural adjustments.
• Ensure all compensation structures and practices remain compliant with local regulations across every jurisdiction where the company operates, while keeping a pulse on emerging international compensation compliance trends.

• II. Design of Regionalized Long-Term Incentive (LTI) Programs
• Tailor LTI grant levels, vesting schedules, and performance-vesting conditions to reflect the unique talent competition dynamics and retention priorities in North America and Asia-Pacific (as needed). Develop localized employee communication strategies to drive awareness and maximize the retention impact of LTI programs across regions.
• Stay ahead of LTI market trends and regulatory shifts in key global markets (with particular focus on US, HK, and China domestic listing requirements), and proactively recommend program enhancements and iterations.
• Work cross-functionally with Finance, Legal, Tax, and external advisors to ensure seamless execution of regional LTI programs, covering everything from cost forecasting and compliance filings to employee enrollment and communication.
• Own the end-to-end North America (US and Canada) compensation review cycle, including merit increases, promotion adjustments, off-cycle changes, and annual incentive payouts, ensuring accuracy, timeliness, and alignment with corporate financial planning.
• Stay current with pay transparency legislation, minimum wage updates, and other regulatory requirements across US states and Canadian provinces; conduct regular pay equity analyses and market gap assessments, presenting data-driven recommendations to senior leadership.
• Serve as a trusted advisor to North America HRBPs and business leaders on all compensation-related matters — leading new role pricing, advising on offer strategy, and resolving complex compensation issues.
• Oversee the integrity and accuracy of compensation data within the regional HRIS, ensuring seamless integration with performance management systems and compensation tools.

• IV. Retail Store Compensation & Incentive Program Design
• Design compensation structures tailored to retail store operations, covering Store Managers, Assistant Store Managers, and store-level staff to ensure competitive positioning and internal equity.
• Develop and continuously refine retail store incentive programs — including monthly/quarterly sales bonuses and store profit-sharing plans — that tie directly to store performance goals, sales targets, and operational KPIs.
• Adapt store incentive frameworks to reflect local market practices and regulatory nuances across North America and Asia-Pacific, working closely with regional operations leaders to drive effective implementation and iteration.
• Establish robust evaluation mechanisms to track incentive effectiveness, regularly analyzing the correlation between incentive spend and key business outputs (e.g., sales performance, store profitability), and use data to inform ongoing program improvements.

• V. Cross-Functional Collaboration & Communication
• Build strong partnerships with HRBPs, Finance, Legal, Tax, Internal Audit, and external consulting firms to ensure smooth, coordinated execution of compensation initiatives.
• Design and deliver clear, compelling employee communications that help employees understand and appreciate the full value of the company's compensation and benefits programs.

Qualifications

Education: Bachelor's degree or above in Human Resources, Finance, Law, Business Administration, or a related field preferred.

Experience & Skills: 10+ years of compensation and benefits experience, with a proven track record designing global compensation architectures and managing cross-regional compensation projects in a multinational environment. Deep expertise in compensation structure design and short-term and long-term incentive program design. Prior experience in retail store compensation and incentive design is a strong plus. Must have hands-on experience in global LTI program design and implementation, as well as demonstrated success in team leadership or leading large-scale, multi-stakeholder projects.

Core Competencies: Strategic thinker with the ability to translate business goals into practical compensation and incentive solutions; strong cross-cultural collaboration skills with the ability to influence and align stakeholders across regions without direct authority; change agent with the capacity to drive process optimization and continuous improvement in a fast-paced, evolving environment.

What We Offer:

• Hybrid work schedule for a balanced life
• 401K with company match to secure your future
• Yearly bonus opportunity
• Comprehensive medical, dental, and vision insurance
• On-site fitness center and wellness programs
• Exclusive discounts at our tea locations, theme parks, and gyms
• Generous paid time off starting at 15 days, plus 7 federal holidays
• Opportunities for continuous education and scholarships
• Income protection including Disability, Life, and AD&D insurance
• Bereavement leave for those difficult times

Join our team and be part of a brand that's as refreshing as our tea! We're excited to see how your talents will help us grow and create memorable experiences for our customers.

The estimated total cash compensation for this position is $123,800 — $185,700, inclusive of base salary and estimated bonus. Final compensation will be determined based on the selected candidate and may vary depending on factors including (but not limited to): relevant knowledge and experience, skills, education, certifications, overall qualifications, and your specific work location.

CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.