General Manager

Hyatt Hotels Corporation; New York (NY); On-site; USD 142,000 - 190,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a General Manager to drive the Hyatt brand across all stakeholders for a luxury, lifestyle property. The role emphasizes strong leadership, financial acumen, and a strategic focus on guest experiences.

Responsibilities include developing long-term business strategies, capital planning, and leveraging data and technology to improve performance. The GM will mentor leaders, manage diverse teams, and uphold Hyatt’s purpose and culture.

Qualifications

• Current General Manager experience preferred; prior Leadership Committee experience in an upper-upscale, luxury, or lifestyle hotel environment will also be considered.
• Demonstrated success leading hotel operations while cultivating a distinctive guest experience and brand culture.
• Rooms and/or Commercial Services leadership experience strongly preferred, including success leading multiple departments across the operation.

Responsibilities

• Engage stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and guest experiences.
• Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning.
• Lead the capital planning process and utilization of the owner’s capital to fund property improvements over time.
• Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues.
• Coach, mentor, and develop future leaders for Hyatt.

Skills

Leadership

Financial acumen

Guest experience

Brand positioning

Strategic planning

Job description

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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Grounded in our Purpose to "care for People so they can be their Best," a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities.

With passion, care, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

Operations & Business Acumen

• Effectively manage owners’ assets with an on-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company.
• Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning.
• Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt.
• Understand and utilize data insights to inform strong business cases for decisions.
• Understand property financials, including departmental P&Ls and provide oversight of ongoing financial reporting, forecasting, and planning.
• Challenge and improve current practices and environment to meet the quality expectation of guests and customers.
• Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability.
• Maintain a pristine and well-maintained facility to preserve ownership’s asset value.
• Lead the capital planning process and utilization of the owner’s capital to fund property improvements over time.
• Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues.
• Ensure the safety of colleagues & guests.
• Ensure property operations, guest service, and commercial offerings are aligned to the brand.
• Practice and promote environmental sustainability.

Experiment to Improve

• Balance the needs and support of the property’s leaders, colleagues, guests, customers, owners, and community reputation.
• Adapt to a changing world and envision new possibilities for generating profitand revenue growth.
• Exhibit sound judgement and decision making.
• Use data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact.
• Balance the efficiency of existing practices with the need to adapt; focus energy to drive change in places where there will be a meaningful financial, operational, colleague, or customer experience impact.
• Approach challenges or new opportunities with a test and learn mindset.

Drive Impact

• Articulate a clear, consistent, and effective message when communicating with diverse audiences.
• Execute a strategic vision through property leaders to drive daily tactics and execution.
• Partner with the property’s leadership team to build accountability and achieve shared success.
• Quickly recognize and act on critical feedback from customers and colleagues.
• Take initiative to fixsystems and processes that aren’t working well quickly and eliminate barriers to delivering a seamless and caring experience to guests, members, and customers.
• Build a collaborative environment with open, clear, cross-functional communication and engagement to drive the business forward.
• Plan and lead in a proactive way, even if situations are ambiguous, stressful, or unexpected situations.

Develop Talent

• Execute Hyatt’s talent agenda and processes to recruit, hire, develop, retain, and motivate an inclusive workforce.
• Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests.
• Delegate skillfully and allow others to develop alternative ways of accomplishing work.
• Coach, mentor, and develop future leaders for Hyatt.
• Find targeted development assignments for promising talent, including opportunities that cross functional boundaries.
• Serve as a leader in the community by engaging and collaborating with local business partners while maintaining a positive brand reputation.
• Build a strong talent pipeline.
• Measure and improve colleague engagement.

Champions Hyatt’s Purpose & Culture

• Promote and role model Hyatt`s values (empathy, integrity, respect, inclusion, experimentation, and wellbeing).
• Truly listen to others (both colleagues and guests), imagine their experience with empathy, and respond with compassion.
• Cultivate an inclusive workplace rooted in fairness and respect where all colleagues feel valued for who they are and are encouraged to actively participate in their property’s culture and success.
• Help colleagues and people leaders balance competing demands and prioritize self-care so they can be their best selves.
• Be open and honest and treat others with appreciation.
• Demonstrate open-mindedness and embrace a range of perspectives.
• Maintain the highest level of ethical conduct as expected by all stakeholders.

The salary range for this position is $142,300 to $189,750. Decisions regarding individual salaries will be made based on a number of factors, including experience and qualifications.

Qualifications

Preferred Qualifications & Leadership Profile

• Current General Manager experience preferred ; prior Leadership Committee experience in an upper-upscale, luxury, or lifestyle hotel environment will also be considered.
• Demonstrated success leading hotel operations while cultivating a distinctive guest experience and brand culture.
• Rooms and/or Commercial Services leadership experience strongly preferred, including success leading multiple departments across the operation.
• Prior labor relations experience in a collective bargaining agreement environment strongly preferred.
• Strong commercial, revenue, and financial acumen with the ability to maximize performance while protecting the integrity of the guest experience and Thompson brand positioning.
• Experience leading an urban hotel with a balanced mix of leisure, corporate, group, and local business while creating memorable experiences that build loyalty and market distinction.
• Exceptional relationship builder who earns trust with ownership, corporate partners, colleagues, guests, and the local community.
• Demonstrated ability to develop and execute strategic business plans while remaining deeply engaged in the day-to-day operation and guest experience.

The Thompson Lifestyle Leader

The ideal candidate embodies the qualities that distinguish exceptional Lifestyle leaders:

• Creativity - Thinks independently, connects dots others may not see, embraces experimentation, and challenges conventional approaches to continuously improve the business.
• Social Intelligence - Reads the room, builds authentic relationships, influences across diverse stakeholders, and inspires colleagues to deliver extraordinary experiences.
• Taste - Possesses a discerning eye for design, food & beverage, programming, and hospitality experiences, with an instinct for what resonates with guests and creates lasting brand affinity.

The successful leader is equally comfortable reviewing a P&L, collaborating with ownership, mentoring future leaders, and maintaining a visible presence in a dynamic market . They understand that exceptional lifestyle hotels become destinations by blending commercial discipline with cultural relevance, operational excellence with creativity, and memorable experiences that resonate with both travelers and the local community.

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