Sr Manager, ERP IT Operations

Midea America; New Jersey; On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Life and AD&D insurance

Short/long-term disability insurance

Paid time off and holidays

Paid parental leave

Job summary

Midea America is seeking a Senior Manager, ERP IT Operations to lead day-to-day ERP IT operations and drive continuous improvement across North and Central America. You will guide a team of IT professionals, collaborating with business, vendor, and global IT teams, leveraging data, automation, and AI to boost reliability and efficiency.

The role focuses on ERP domains including order management, procurement, supply chain, and logistics, with emphasis on WMS, TMS, inventory planning, and EDI/API

Qualifications

• Bachelor’s degree or higher in IT/CS/SC or related field; equivalent experience considered.
• 15+ years of ERP domain experience including EDI, WMS, TMS, and related enterprise systems.
• 5+ years in IT operations, application maintenance, or systems integration.
• Experience with SAP, Oracle, Microsoft Dynamics or similar ERP platforms.
• Knowledge of APIs, middleware, EDI standards, message queues, file-based integrations, and monitoring tools.

Responsibilities

• Manage daily ERP IT operations across order management, procurement, supply chain, and logistics apps and integrations (EDI, WMS, TMS).
• Lead and develop a team of 4+ IT professionals; set priorities and manage performance.
• Define and maintain ERP IT roadmap balancing stability, scalability, cost, and business value.
• Lead root cause analysis for recurring incidents and drive preventive actions.
• Set KPIs, dashboards, and SLAs for system availability and data accuracy; report to leadership.
• Identify and scale automation and AI-enabled solutions in line with policies.
• Coordinate with business, vendor, and global IT teams to prioritize enhancements and releases.
• Manage vendor performance, SLAs, and escalations.
• Ensure ITGC, change control, security, and audit readiness; maintain quality standards.

Skills

ERP domain knowledge

People leadership

Root cause analysis

Automation and AI tooling

Data-driven decision making

Communication with leadership

Project prioritization

Education

Bachelor’s degree in IT/CS/SC/related field

15+ years ERP domain experience

5+ years IT operations / systems integration

Vendor management experience

Certifications: ITIL / PMP / CSCP / CPIM

Tools

SAP

Oracle

Microsoft Dynamics

APIs / EDI / message queues

Monitoring tools

Job description

Midea is one of the world’s largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment, dedication, inclusion and partnership with our teams. We are a global company with over 150,000 employees and operations in more than 195 countries. As a publicly listed company, we are also ranked #245 as a Fortune Global 500 company and offers one of the most comprehensive ranges in the home appliance industry.

Job Summary

The Senior Manager, ERP IT Operations leads day-to-day operations, continuous improvement, and the roadmap for Midea’s ERP domains across North and Central America, covering order management, procurement, supply chain, and logistics systems, with emphasis on WMS, TMS, inventory planning, and EDI/API integrations. This position leads a team of IT professionals, partners with business, vendor, and global IT teams, and uses data, automation, and AI to improve system reliability, reduce recurring incidents, and increase operational efficiency.

Supervisory Responsibilities:

• Manages employees, including assigning and directing work, managing performance, providing coaching and development, conducting performance reviews, and participating in hiring and other employment-related decisions.
• Leads a team of IT professionals.

Major Job Duties/Responsibilities:

• Manage daily IT operations for ERP order management, procurement, supply chain, and logistics applications and integrations, including EDI, WMS, TMS, and inventory planning systems.
• Lead, coach, and develop a team of four or more IT professionals; set priorities, assign work, manage performance, and build team capability.
• Define and maintain the ERP IT roadmap based on business needs, balancing stability, scalability, cost, and business value.
• Lead root cause analysis for recurring incidents and drive corrective and preventive actions that reduce tickets, production issues, and resolution time.
• Establish KPIs, dashboards, and service-level targets for system availability, integration reliability, and data accuracy, and report results to IT and business leadership.
• Identify, build, and scale automation and AI-enabled solutions, such as AI agents for monitoring, ticket triage, or exception handling, in line with company AI and data security policies.
• Partner with business, vendor, and Midea Group global IT teams to prioritize enhancements, manage releases, and resolve operational issues.
• Manage vendor and service provider performance, including statements of work, service levels, and escalations.
• Ensure adherence to IT general controls, change management, security, documentation, and audit requirements.
• Set clear standards for testing, documentation, and change validation to maintain a high level of quality and accuracy in production systems.

Required Skills/Abilities:

• Deep knowledge of ERP order management, procurement, supply chain, and logistics processes and systems
• Proven people leadership, including coaching, performance management, and team development
• Strong root cause analysis, incident and problem management, and continuous improvement skills
• Data-driven approach to improving reliability and process efficiency, with advanced attention to detail
• Demonstrated experience applying automation or AI tools to improve IT or business operations
• Excellent verbal and written communication skills with business leaders, vendors, and global teams across time zones
• Ability to manage multiple projects and prioritize workload in a fast-paced environment

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, Supply Chain, Logistics, Business, Engineering, or a related field, or equivalent education and experience
• Minimum of 15 years of experience in ERP domains such as EDI, WMS, TMS, supply chain, logistics, order management, and related enterprise systems
• Minimum of 5 years of experience in IT operations, application maintenance and support, or systems integration
• Experience managing technical teams, vendors, or cross-functional delivery partners
• Experience with SAP, Oracle, Microsoft Dynamics, or similar ERP platforms (preferred)
• Knowledge of APIs, middleware, EDI standards, message queues, file-based integrations, and monitoring tools (preferred)
• ITIL, Lean/Six Sigma, Agile, PMP, CSCP, or CPIM certification (preferred)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally lift up to 15 pounds.
• Travel up to 15% (domestic and international), including distribution centers, 3PL sites, Central America locations, and Midea Group Headquarters.

Compensation and Benefits:

The anticipated base salary range for this position is $150,000 to $200,000 per year. The salary offered within this range will depend on job-related factors such as relevant experience, skills, certifications, and internal equity.

Midea offers a comprehensive benefits package that includes medical, dental, and vision coverage with multiple plan options; a 401(k) plan; basic life and accidental death and dismemberment (AD&D) insurance; short-term and long-term disability insurance; health savings and flexible spending accounts; an Employee Assistance Program; paid time off and paid holidays; and paid parental leave.

Job Description Disclaimer

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. Duties, responsibilities, and activities may change at any time, with or without notice.

Reasonable Accommodation

Employees must be able to perform the essential functions of the position, with or without reasonable accommodation. The Company will provide reasonable accommodation to qualified individuals with disabilities in accordance with applicable law.

Midea is an equal opportunity employer. Employment decisions are based on qualifications, merit, business needs, and other job-related factors, without regard to characteristics protected by applicable federal, state, or local law.