Sr. Manager, ERA Programs & Technology

Guidewire Software; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k) / retirement plan

Paid time off

Job summary

Guidewire Software is seeking a Sr. Manager for ERA Programs & Technology to lead a multi-discipline team and drive improvements in quality, efficiency, and employee experience. You will govern the tech stack powering ERA initiatives and expand into broader HR programs.

The role emphasizes building operating models, SOPs, and governance cadences to align with executive priorities and optimize resources across the organization.

Qualifications

• 10+ years in enterprise technology ecosystems or fast-growing tech environments driving program management, system administration, or business operations.
• 5+ years leading high performing teams.
• Strong project and program management skills; able to run complex, multi-stakeholder initiatives end-to-end.
• Experience setting and managing operational dashboards, SLAs, and KPIs.
• Excellent written and verbal communication with executive audiences.

Responsibilities

• Lead the program management team to drive key initiatives; ensure processes, tools, and timelines are clear and communicated.
• Manage the tech stack administration for ERA tools in partnership with BizTech; ensure reliable systems and governance.
• Design and own intake, prioritization, and resource allocation models; create playbooks, RACI, and SOPs.
• Build, scale, and lead a high-performing team of business systems admins and program managers; set clear goals.

Skills

Program management

Team leadership

Executive communication

Operational dashboards

KPIs & SLAs

Education

Bachelor's degree in Business/CS/Finance or related field

Tools

Monday.com

Highspot

Seertech

Job description

Summary

The Sr. Manager, ERA Programs & Technology is a leadership role responsible for building and leading a multi-discipline team that underpins the work of the Readiness & Acceleration organization. This role acts as a builder and integrator: someone who can take fragmented processes, establish a clear operating model, and drive measurable improvements in quality, efficiency, and experience for employees, managers, and executive stakeholders.
This individual will lead the team responsible for driving key initiatives across ERA (with potential to expand into broader HR programs) while overseeing the technology stack that powers our organization.

Job Description

Key Responsibilities

• Program Management & Scope Expansion: Lead the program management team to drive key initiatives within the organization. Ensure processes, tools, and timelines are clear, repeatable, and well-communicated. Drive alignment across leadership to prioritize, sequence, track, and deliver projects predictably.

• Business Solutions & Tech Stack: Manage the tech stack administration for ERA tools (e.g., Monday.com, Highspot, Seertech etc.) in tight partnership with BizTech. Ensure systems are reliable, well-governed, and configured to support simple, end-to-end processes.

• Operating Model & Governance: Design and own the intake, prioritization, and resource allocation models for how work is requested and executed. Create playbooks, RACI models, and standard operating procedures (SOPs). Introduce a disciplined governance cadence (ops reviews, quarterly planning) to drive strategic alignment, resource optimization, and operational reporting directly for executive and C-suite stakeholders.

• Team Leadership: Build, scale, and directly lead a high-performing team of business systems administrators and program managers. Set clear goals and expectations aligned with company priorities.

Qualifications

• 10+ years of experience in enterprise-scale technology ecosystems or fast-growing tech environments driving Program Management, System Administration, or Business Operations, including at least 5+ years leading high performing teams.

• Strong project and program management skills; able to run complex, multi-stakeholder initiatives end-to-end.

• Demonstrated experience setting and managing operational dashboards, SLAs, and KPIs.

• Excellent written and verbal communication skills, including the ability to communicate clearly with executive audiences.

• Bachelor’s degree in Business, Computer Science, Finance, or a related quantitative field.

The Canadian CAD base salary range for this full-time position is 126,000.00 - 158,000.00. Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it’s applicable to the position.