Engagement Manager

Guidewire Software; United States; On-site; USD 143,000 - 236,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Bonus potential

Job summary

Guidewire Software in the United States is seeking an Engagement Manager to lead and coordinate multi‑client engagements within the Guidewire Cloud ecosystem. You will partner with principals, sales teams, and customers to drive strategic outcomes, manage programs, and ensure value delivery from start to finish.

The role emphasizes executive communication, risk management, and financial governance, with opportunities to influence across Product Development, Professional Services, and Support

Qualifications

• Exceptional executive communication and influence with C-level executives.
• Strong strategic thinking and planning aligned with customer goals.
• Business acumen with deep understanding of operations and financial management.
• Demonstrated leadership and team-management experience.
• Strong analytical and problem-solving skills, proactive in identifying issues.
• Sales support acumen with entrepreneurial mindset.
• Guidewire catalog knowledge at a high level and maintenance of certification.
• Cloud knowledge with Guidewire Cloud experience and AWS certification.
• Insurance industry knowledge for the country/region in which the role operates.

Responsibilities

• Lead as client liaison for one or two GWCP clients, guiding primarily Guidewire-owned projects.
• Drive on-time delivery, value-to-scope, and budget adherence across engagements.
• Own financial performance including budgeting, forecasting, and profitability analysis.
• Establish governance frameworks and proactively mitigate risks at project and strategic levels.
• Collaborate with Product Development, Professional Services, and Support for cohesive delivery.
• Develop and maintain relationships with C-level executives and key stakeholders.
• Oversee estimation, proposals, and SOW/Change Order processes.
• Provide escalation support and ensure timely status reporting on scope, schedule, and budget.

Skills

Executive communication

Strategic thinking

Business acumen

Leadership

Analytical skills

Sales acumen

Guidewire knowledge

Guidewire Cloud

AWS certification

Insurance industry knowledge

Tools

Guidewire Cloud

AWS Certification

Job description

Overview

The Engagement Manager (EM) works within the full portfolio, supporting the Principal on larger Guidewire engagements. The EM leads and manages the program, ensuring successful execution, alignment with company objectives, and coordination across teams.

Responsibilities

The EM ensures that all project and program interdependencies are efficiently managed and that internal teams and external partners work cohesively toward common goals. The key responsibilities include:

Customer Success and Program Management

• Accountable to the Principal for the success of assigned GWCP project(s). Serve as the primary liaison with their counterpart on the customer side, owning the overall relationship and ensuring that Guidewire’s services align with their long‑term strategic objectives.
• Develop and execute engagement strategies that drive customer success and satisfaction across all Guidewire implementations.

Sales Support and Opportunity Management

• Engage as client lead for one or a maximum of two GWCP clients at any given time, leading primarily Guidewire‑owned projects, including strategic engagements and implementation programs.
• Lead all projects to success on time, on value to scope and budget, while meeting quality standards.
• Take full responsibility for the financial performance of customer engagements, including budgeting, forecasting, and profitability analysis.
• Monitor financial metrics and implement strategies to achieve or improve projected engagement profitability.

Account and Resource Management

• Establish and lead governance frameworks for customer engagements.
• Proactively identify, assess, and mitigate risks at project and strategic levels.
• Collaborate with practice leadership to develop resource plans aligning customer needs and Guidewire's strategic objectives.
• Work closely with internal teams, such as Product Development, Professional Services, and Support, to ensure cohesive service delivery.
• Advocate for customer needs and contribute to continuous improvement initiatives.
• Build and nurture trusted relationships with C‑level executives and key stakeholders within customer organizations.

Internal Advocacy and Collaboration

• Facilitate strategic discussions to support business growth, value realization, and innovation opportunities.
• Collaborate with Sales and Business Development teams to drive Value Roadmap engagements during sales cycles and translate those engagements into compelling services proposals.
• Oversee the estimation process to develop proposals and Statements of Work (SOWs) or Change Orders.
• Define and manage project‑management accountability for using regular status reporting on work management, budget management, risks/issues management, and more.
• Develop strong working relationships with Principal, sales team, customers, and partners to become their trusted advisors.
• Act as an escalation point for customers and project team members.
• Review, approve, and, in smaller engagements, draft Work Orders (WOs) and Statements of Work (SOWs) within a certain threshold for self‑managed projects.
• Proactively develop and communicate escalation mitigation plans when customers are off track with schedule, scope, and budget.

Qualifications

• Exceptional executive communication and influence skills, particularly with C‑level executives.
• Strong strategic thinking and planning capability to develop long‑term plans aligned with customer goals.
• Business acumen with deep understanding of operations, financial management, and organizational dynamics.
• Demonstrated leadership and team‑management experience, including mentoring and developing talent.
• Strong analytical and problem‑solving skills, proactive in identifying potential issues and implementing preventative measures.
• Sales support acumen with an entrepreneurial mindset and ability to create new sales opportunities.
• Guidewire catalog knowledge at a high level and maintenance of certification.
• Cloud knowledge with Guidewire Cloud experience and AWS certification.
• Insurance industry knowledge for the country/region in which the role operates.

Compensation and Benefits

The US base salary range for this full‑time position is $143,000 – $236,000. Base pay depends on experience, skills, education, training, and location. All full‑time positions or part‑time roles working 30 hours or more a week at Guidewire are eligible for benefits that support health and well‑being, including health, dental, and vision insurance, paid time off, and a company‑sponsored retirement plan. Some roles may also be eligible for the annual company bonus plan, commissions, and/or long‑term incentive awards, contingent on company and employee performance.

Disability Accommodations and Appeals Process

Guidewire provides accommodations in the hiring process to create a fair opportunity for candidates with disabilities. Requests should be directed to [e-mail]. If an accommodation is denied or an application decision is not favorable, the appeals process is available. Within five business days of receiving a notice of denial or non‑selection, the applicant may email [e-mail] to appeal. Guidewire will assign a new decision‑maker to review the request and/or hiring decision and will then notify the applicant in writing within ten business days.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. The company delivers digital, core, analytics, and AI solutions as a cloud service to more than 540 insurers in 40 countries. With an implementation track record of over 1,600 successful projects and a robust R&D team and partner ecosystem, Guidewire’s Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

EEO Statement

Guidewire Software, Inc. is proud to be an equal‑opportunity and affirmative‑action employer. The company is committed to an inclusive workplace and believes that diverse perspectives, abilities, and cultures are key to success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where applicable to the position.