Sr. Manager/Director, Strategy, Operations & Program Management, Maestro

Salesforce; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Salesforce is seeking a senior Operations/Strategy leader to own analytics and day-to-day programs for the AI Labs initiative. You will drive pipeline, adoption, delivery, and customer outcomes with one consistent data set.

You will lead market sizing, capacity models, and build-versus-buy analyses, delivering concise recommendations and scalable processes across regions. Strong writing for executives is essential.

Qualifications

• 8+ years in strategy, operations, program management, or corporate strategy within a high-growth software business.
• Advanced analytics with SQL or CRM Analytics.
• Experience running global programs across regions and functions.
• Experience turning a one-off into scalable global processes.
• Clear, concise executive writing and memos.
• Data-driven sourcing with sources and confidence levels.

Responsibilities

• Own analytics for pipeline, adoption, delivery, and outcomes with traceable sources.
• Provide market sizing, capacity models, pricing tests; offer recommendations.
• Run day-to-day programs: reviews, launches, field readiness, cross-team workstreams.
• Make concepts repeatable with plays, owners, measures, and training paths.
• Scale plays across regions and teams with consistent standards.
• Draft V2MOMs, decision memos, and executive updates for quick understanding.
• Identify unowned problems, scope them, and bring actionable plans.

Skills

Strategy

Operations

Program management

Management consulting

Corporate strategy

Analytics

SQL

CRM Analytics

Scalability

Executive communication

Writing for executives

Sourcing discipline

Salesforce

Tools

SQL

CRM Analytics

Job description

Job Category

Operations

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

AI Labs is building an emerging product that changes how Salesforce itself gets built and run. We move quickly and we decide with evidence, which means someone has to own the analytics, run the programs, and turn what works once into something that works everywhere.

That is this role. You own the analysis and the day to day programs for the team. When something proves out in one region or one account team, you are the person who makes it repeatable and then scales it across our global business.

• Own the analytics. One set of numbers for pipeline, adoption, delivery, and customer outcomes. Every figure sourced, with a clear line between measured results and estimates.
• Bring the answer. Market sizing, capacity models, pricing tests, build versus buy. Come with a recommendation, not just a spreadsheet.
• Run the day to day programs. Own the programs that keep the team moving: reviews, launches, field readiness, and the workstreams that cross teams. You are the person who knows what is actually blocked.
• Make it repeatable. Take a concept that worked once and turn it into a play with an owner, a checklist, a measure, and a training path.
• Then make it scale. Roll that play across regions and teams, and hold it to the same standard everywhere.
• Write. V2MOMs, decision memos, and executive updates in language anyone in the room can follow on first read.
• Be a force multiplier. Take the problem nobody owns yet, scope it, and bring back the plan.

Required Experiences & Skills

• Experience. 8+ years across strategy and operations, business operations, program management, management consulting, or corporate strategy, with time inside a high growth software business.
• Analytics. Advanced modeling, and you get your own answers from SQL, CRM Analytics, or equivalent. You do not wait on a reporting queue.
• Program management. You have run global programs across multiple regions and functions, on a deadline, with real stakeholders.
• Scaling instinct. You have turned a successful one off into standard practice, and you know what breaks when something goes global.
• Writing. You write clearly and briefly for executives. You know the difference between a summary and a decision memo.
• Sourcing discipline. Every number you publish has a source and a confidence level attached.
• Range. You can move between a capacity model in the morning and a field readiness plan in the afternoon without losing quality on either.
• Preferred. Salesforce